Mark Christopher Auto Center - Service Center

Excellent service Honestly this has been the best experience i have dealt with since i drove my car in and drove it for service Dario Gomez was extremely helpful and Honestly this has been the best experience i have dealt with since i drove my car in and drove it for service Dario Gomez was extremely helpful and courteous made me feel welcome and reassured me i had done the rite decision coming to mark christopher cadillac i will definitely be coming back and recommending all my family and friends. More

1st Expereince w/Mark Christopher Service Dept. This was my first experience w/ the service dept. I had an 8:20am appointment to have my Cad. XT5 serviced.The service was completed in a timely manne This was my first experience w/ the service dept. I had an 8:20am appointment to have my Cad. XT5 serviced.The service was completed in a timely manner, as promised. I am very happy with my overall experience ! More

Talked to me like I was dumb I came in to get a key fob, i was told it would be $104 &that i could program it myself ( I had programmed a key before). I told the guy helping me th I came in to get a key fob, i was told it would be $104 &that i could program it myself ( I had programmed a key before). I told the guy helping me that & he said that my key would not work without it, he rudely kept asking me “ who is they” when i mentioned the person that i spoke to over the phone) ”you can’t even tell me who you spoke to that gave you that information” etc & looked at me like i was stupid for asking not to get it programmed. He looked at his coworker & told him that i was asking to get the key fob &key cut with out getting programmed in disbelief looking as if to get him to see how outrageous what i was asking for was. When his co worker told him that i could he said “oh well, i don’t everything about cars” all nonchalant. I just stood there shocked that he had gotten so upset about me not wanting to get my key programmed. I work in customer care,& i understand that sometimes customers ask for stuff that can’t be done but in my case i was nice the whole time & if he strongly believed that i could not program my key myself he could’ve apologized for me having received the “wrong”information by the person i spoke to over the phone & then after i mentioned i had programmed it before, instead of looking at me like i was dumb & lying he could’ve called or asked someone to see if there was a possibility that it could be done instead of telling his coworker what i was saying like it was dumb &outrageous. he did apologize but his apology didn’t seem sincere but forced. He came off really defensive even after he found out he was wrong though i was nice and quiet the whole time. More

Poor customer Servise poor Servise .. Had very little customer service when replacing the engine of Sierra Denali. Had to come back because there was sparks(fire) (flames) coming out of Had very little customer service when replacing the engine of Sierra Denali. Had to come back because there was sparks(fire) (flames) coming out of engine. I fuel this truck about 10 times before noticing. This could of kill me and other people. There is no words to express how awful a feel about your poor service both customer and mechanical. I will be seeking legal advice. More

Good quick service No problems. Service rep Eric was very helpful This wasn’t my first visit to the service center but it was the most satisfying in all the other vists No problems. Service rep Eric was very helpful This wasn’t my first visit to the service center but it was the most satisfying in all the other vists My last visit I wasn’t happy with the service rep mainly he didn’t explain what he was charging me for. In other words he was good at fast talking and we’ll take care of it later More

Excellent!!! Awsome place to bring your car to get serviced. Love the customer service here they are always so helpful and polite . I recommend the dealer/ service Awsome place to bring your car to get serviced. Love the customer service here they are always so helpful and polite . I recommend the dealer/ service. More

Service I was really impressed by the detailed information as well as the attention and good attitude by the service personnel. The cleaning of the car was gr I was really impressed by the detailed information as well as the attention and good attitude by the service personnel. The cleaning of the car was great. More

Great Customer Service The Service team was great! They took care of my needs and discussed everything about my vehicle. I was kept in the loop the whole way through. The Service team was great! They took care of my needs and discussed everything about my vehicle. I was kept in the loop the whole way through. More

Everything went very smoothly. My only complaint is the website to make the appointment. It is very clumsy and I had to make several attempts to complete the appointment. Otherwis My only complaint is the website to make the appointment. It is very clumsy and I had to make several attempts to complete the appointment. Otherwise, all was great. More

Whole Process was Excellent!!!!!! Great Service, everything was smooth and everyone was helpful and smiling says a lot about their work environment. Will definitely recommend and will Great Service, everything was smooth and everyone was helpful and smiling says a lot about their work environment. Will definitely recommend and will definitely be back for future services. More