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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,092 Reviews

6,092 Reviews of Mark Christopher Auto Center - Service Center

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February 06, 2025

Great customer service Nobu was very helpful, he ordered the part needed for my recall and scheduled me when it was convenient with me. thank u nobu your the best More

by ALLSTARZLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that Nobu provided you with great customer service and took care of your recall part. We appreciate your kind words and are glad we could accommodate your scheduling needs. We look forward to assisting you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2025

Chelsea is very professional person, friendly, helpful. I recommend everyone to get support from her. More

by morisjacaman
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Chelsea at Mark Christopher Auto Center. Her professionalism and helpfulness are truly valued. We appreciate your recommendation and look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 06, 2025

Javier Juarez had great customer service, on the other hand the person moving the cars (did not get his name) was very rude. He came up to me in the service line exclaiming that I should watch out for him More

by OLMRAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the great customer service you received, and we also want to acknowledge your concerns about the interactions with our team. At Mark Christopher Auto Center, we strive to maintain a respectful and professional environment, and your comments will help us address the situation. I encourage you to reach out to me directly so we can discuss this further and ensure a more positive experience in the future. Your satisfaction is important to us, and we value the opportunity to improve. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2025

Service was prompt and professional, but issue with electronics on my trax is still not resolved 🤨 More

by jda0766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I'm glad to hear that you found the service at Mark Christopher Auto Center to be prompt and professional. We understand that the issue with the electronics on your Trax remains unresolved, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can assist you further and ensure your experience meets our high standards. We look forward to hearing from you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2025

Chelsea was helpful from start to finish. She ordered the part needed for my recall and scheduled me when it was convenient with my work schedule. She was very pleasant to interact with. More

by MRSMISSYLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that Chelsea was helpful throughout your experience at Mark Christopher Auto Center. It's great to know that she was able to assist with your recall and accommodate your schedule. We appreciate you sharing your positive experience and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2025

Chelsea is a very professional, knowledgeable, and friendly service writer. She kept me informed on the progress of the repairs and is always available for any questions or concerns. More

by Richard Aceves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Mark Christopher Auto Center responded

Thank you, Richard, for your wonderful review! We are thrilled to hear that Chelsea provided you with professional and knowledgeable service during your visit to Mark Christopher Auto Center. Keeping our customers informed is a priority for us, and it’s great to know that she was there to assist you every step of the way. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2025

Very professional and friendly customer servicew. Very clean waiting area with complimentary snacks and drinks. More

by JGREENVEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professional and friendly customer service at Mark Christopher Auto Center. We take pride in maintaining a clean waiting area and providing complimentary snacks and drinks for our valued customers. We look forward to welcoming you back on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2025

It was pleasant experience, Dario Gomez was professional , helpful and informative . I’ll definitely take my car for maintenance once again . More

by ANORPETLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Mark Christopher Auto Center responded

Thank you for your thoughtful review! We're thrilled to hear that you had a pleasant experience with us at Mark Christopher Auto Center, and that Dario provided you with the professional and helpful service we strive for. We look forward to seeing you again for your maintenance needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2025

Overall the service advisors are great but this overall service center seems slower than others. Mild inefficiencies. Ordering parts for the minor issues of a repair seem to take a while (GMC's fault) bu More

by EXACT.MELEE-5C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback regarding your experience at Mark Christopher Auto Center. I appreciate your acknowledgment of our service advisors and understand your concerns about the efficiency of our service center, particularly with parts ordering. I strive to improve and appreciate your patience as we work through these processes. If you have any further questions or concerns, please feel free to reach out to me. I look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2025

Mark Christopher Auto Center . ..GREAT customer service...would recommend!! Chelsea updated me every single day... More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shane mechanic
Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I am thrilled to hear that you experienced great customer service at Mark Christopher Auto Center. It's fantastic to know that our team, especially Chelsea, kept you updated every day. I truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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