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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,099 Reviews

6,099 Reviews of Mark Christopher Auto Center - Service Center

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September 24, 2024

Jerry Pena helped me a lot to get me into a truck! Went out of his way to make everything possible. More

by arroyocarlos78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that Jerry went above and beyond to assist you in getting into a truck. At Mark Christopher Auto Center, we strive to provide exceptional service, and it's rewarding to know that Jerry made a positive impact on your experience. We hope to see you again soon and appreciate you sharing your experience! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2024

Chelsea was my service rep. She is very good and communicates well she provided a continuous update our vehicle. Thank you very much More

by RSEVERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Sep 24, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words about our service rep! I'm thrilled to hear that she kept you well-informed throughout your vehicle service at Mark Christopher Auto Center. Your appreciation means a lot to me. I look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 23, 2024

As always received friendly attention to my services required. However I received the car back with the front passenger seat fully extended. I also noticed that an updated sticker was not placed on my w More

by Carmen Kemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate your continued trust in Mark Christopher Auto Center for your service needs. I understand your concerns regarding the front passenger seat and the absence of the oil change reminder sticker. Your experience is important to me, and I will ensure that these issues are addressed for future visits. If you have any further questions or need assistance, please don’t hesitate to reach out. I look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2024

The service associate was very professional she helped me with the service problem that I had. But the service technician made a simple oil change turn into a big oil mess. Down my engine and into the skid p More

by WAYNENELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you bringing your experience to my attention. While it's great to hear that our service associate was professional and helpful, I am disappointed to hear about the oil change complication. Please feel free to reach out to me directly so we can address this issue and work towards a resolution. Your satisfaction is important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 20, 2024

Once again, I am always pleased with the customer service at the dealership. Everyone is consistently polite and professional. I would recommend this dealership to a friend. More

by lisadavis007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you consistently receive polite and professional service at Mark Christopher Auto Center. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 20, 2024

Very professional was done in a timely manner. Was happy with the service that was provided. More

by rhinodice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We’re thrilled to hear that you found our service at Mark Christopher Auto Center to be professional and timely. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2024

Great for routine service. Took in for check engine light, was told test were ran and car was working fine. Drive car home about 30 miles and light came back on More

by borregodaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your frustration regarding the check engine light coming back on after your visit to Mark Christopher Auto Center. I appreciate you bringing this to my attention. Please feel free to reach out to me directly so I can assist you further and ensure your vehicle is properly addressed. Your satisfaction is important to me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2024

Unfortunately Mark Christopher has an employee that lacks morals and feels they are entitled to helping themselves to customers belongings. When I picked up my vehicle a $200 pair of sunglasses were missing More

by CSOTRO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 20, 2024 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

September 18, 2024

I love that in this dealership I find agents that speak my language. In the service department I was able to make my oil change in less than 2 hours on a Monday morning. More

by michellecruz1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar from service department
Sep 19, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Michelle! We're thrilled to hear that you appreciated our multilingual agents and that your oil change was completed in a timely manner. At Mark Christopher Auto Center, we strive to provide efficient and friendly service. We look forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2024

It took 3x times longer than what I was told and I had an appointment . I did not like the employees making comments about their political views More

by PALLINSTALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand the frustration you felt regarding the lengthy wait time and the comments made by our employees. Your feedback is valuable, and we encourage you to reach out to me directly so I can address your concerns more thoroughly. We appreciate your input as we strive to improve our service for all customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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