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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,099 Reviews

6,099 Reviews of Mark Christopher Auto Center - Service Center

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October 14, 2024

Nobu Damon and his team are AWESOME! !! 🤩 👏. I have a 2006 Hummer H3. It needed some serious work done. The part they needed they do not make anymore. The technician worked on it any fi More

by DICKMELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Oct 16, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! I truly appreciate your feedback about Nobu and our team's efforts in taking care of your 2006 Hummer H3. I'm thrilled to hear that the technician was able to find a solution for you. Your gratitude means the world to me! I look forward to seeing you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 14, 2024

Chelsea was great. She helped me the last time I came into the service department. She was very helpful and kept me up to date on my car as updates came in and made sur More

by summer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Oct 16, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Mark Christopher Auto Center, especially with our service department. Keeping you informed and addressing your concerns is our priority, and I'm glad Chelsea was able to assist you. I hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 14, 2024

Bought a new Hummer and everyone was awesome! Very happy and recommend to all interested. More

by matthew2655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! I'm thrilled to hear that you're happy with your new Hummer and that our team at Mark Christopher Auto Center provided you with an awesome experience. I truly appreciate your recommendation and look forward to seeing you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 13, 2024

Great service. They got me in an quickly and the update to my Infotainment system seems to have improved the performance. More

by CLAWSON1960
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you received great service at Mark Christopher Auto Center and that the update to your infotainment system has improved performance. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 13, 2024

The customer service for having a Cadillac over $140K was not good at all. I have Toyota Chrysler Mercedes vehicles and they treat their customers way better..i had to practically beg for a ride home, i shou More

by XYLINA16
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never talk to Jeff only Chealsea
Oct 15, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback, and I appreciate you sharing your experience with us. At Mark Christopher Auto Center, we strive to provide excellent service to all our customers, and I understand that we did not meet your expectations during your recent visit. I appreciate your feedback and will share it with our team. If you would like to discuss your concerns further, please feel free to reach out to me directly. Thank you for your input. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 11, 2024

Excelente servicio y muy amables con uno,nada de espera hacen su buen trabajo y muy puntuales More

by janyjorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 14, 2024 -

Mark Christopher Auto Center responded

¡Gracias por su comentario! Nos alegra saber que tuvo una excelente experiencia en Mark Christopher Auto Center. Valoramos su reconocimiento a nuestro servicio y puntualidad. Esperamos verlo nuevamente pronto. ¡No dude en compartir su experiencia con otros! Sinceremente, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 10, 2024

good customer service, Happy whit the service, I still buying my cars and this dealership. I'm long-time customer for Mark Christopher . More

by GERRY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AVO INJIAN
Oct 10, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We appreciate your loyalty as a long-time customer at Mark Christopher Auto Center. We're thrilled to hear that you're happy with the service and our team. We look forward to assisting you with your future car purchases! Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 10, 2024

Great service quick response and took care of the problem on our vehicle and communication was great More

by jessieh477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words, Jessie! We appreciate you taking the time to share your experience at Mark Christopher Auto Center. It's great to hear that our team provided quick service and clear communication while taking care of your vehicle. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 09, 2024

dropped of the car and when picked up it was not fixed. drop the acre off a 2nd time and when i came back to get it, still broken. left the car a 3rd time and we will see how it goes this time. Looks like More

by JCOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration and appreciate your feedback regarding the repeated issues with your vehicle at Mark Christopher Auto Center. We take matters like this seriously and want to assure you that our goal is to provide quality service. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us. We value your business and hope to resolve this to your satisfaction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 07, 2024

My service advisor Tony Lopez had great follow-up and communication. He explained everything clearly and timely. More

by RMCD013
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Oct 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're delighted to hear that Tony provided you with great follow-up and clear communication during your service at Mark Christopher Auto Center. Your positive feedback is greatly appreciated, and we look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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