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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,098 Reviews

6,098 Reviews of Mark Christopher Auto Center - Service Center

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October 21, 2024

The service was great but the quote was absolutely ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that. More

by kdubs1102
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concerns regarding the quote provided for the service at Mark Christopher Auto Center. Pricing can sometimes reflect the specific requirements of the job, but I appreciate your input on this matter. If you have any further questions or would like to discuss your experience, please feel free to reach out to me directly. I'm here to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2024

Great service at this dealership. Resolved the majority of my issues on the first service visit. More

by EliteScientist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Gomez
Oct 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! I'm thrilled to hear that we could resolve most of your issues during your first service visit at Mark Christopher Auto Center. I appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 20, 2024

Very helpful and understanding on what the customers needs are. Thank you for all the support. More

by JESSCOFF5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea was great in the service department. She was kind, helpful and made sure things were done right
Oct 22, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I appreciate you taking the time to share your experience with us at Mark Christopher Auto Center. It's our priority to understand and support our customers' needs. I look forward to welcoming you back soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 19, 2024

I’m always pleased with the service I receive at Mark Christopher Chevrolet. This time I got my oil change and tire rotation and was done in an hour! More

by Carol L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! I'm thrilled to hear that you were pleased with the service at Mark Christopher Auto Center and that your oil change and tire rotation were completed so efficiently. I strive to provide timely and quality service to all our customers. I look forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 18, 2024

I came in to have my Denali looked at and waited 6 hours and they told me I needed to leave the truck overnight. Because they weren’t getting to it that day More

by misfishr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand your frustration regarding your experience with our service department. Your feedback is valuable, and we strive to improve our services. If you would like to discuss this further, please reach out to me directly. We appreciate your input and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 17, 2024

Great service here. Only 2 things I think could be a better, 1. approach the customer faster when they pull in (sometimes I have to get out of my truck to find someone t More

by MMGARCIA8715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate your kind words about the service at Mark Christopher Auto Center. Your suggestions regarding quicker customer assistance upon arrival and faster vehicle return times are valued, and I will work to improve these aspects of our service. I hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 17, 2024

Javier provided exceptional customer service during my visit, kept me well informed and provided a freshly washed truck back to me. More

by JRodela06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Juárez
Oct 18, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm thrilled to hear that you had an exceptional experience at Mark Christopher Auto Center and that Javier took such great care of you. A freshly washed truck is the least we can do! I appreciate your feedback and look forward to seeing you again soon. Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 16, 2024

Needed service on our Escalade and always appreciate a quick and efficient visit. Happy to support Mark Christopher. More

by bpbarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated the quick and efficient service for your Escalade at Mark Christopher Auto Center. Your support means a lot to me, and I look forward to seeing you again for your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 16, 2024

Not Trustworthy. Report by tech said things were done they weren’t. Had to take back the next day. Had my vehicle for 30 days. A different tech took over and fixed wh More

by JENNREID222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns regarding the service performed on your vehicle at Mark Christopher Auto Center. I appreciate your feedback and would like to assure you that we uphold high standards in our work. Please reach out to me directly so I can address this matter and ensure your vehicle is in the best condition possible. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 14, 2024

Nobu Damon and his team are AWESOME! !! 🤩 👏. I have a 2006 Hummer H3. It needed some serious work done. The part they needed they do not make anymore. The technician worked on it any fi More

by DICKMELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
Oct 16, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! I truly appreciate your feedback about Nobu and our team's efforts in taking care of your 2006 Hummer H3. I'm thrilled to hear that the technician was able to find a solution for you. Your gratitude means the world to me! I look forward to seeing you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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