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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,098 Reviews

6,098 Reviews of Mark Christopher Auto Center - Service Center

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November 01, 2024

i ask sales rep why there is low tire light he said service dep is closed you can go to the nearest gas station and add some air what what a joke(i have triple bypass in my heart so imagine me with my More

by hmhfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 01, 2024

When you are told if you pay for overnight delivery and it takes 8 days, hat is not over night, and why do I have to pay to get the part over night. Why don't you have the part I need.. Then you charge me More

by VANDRIESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. I understand your frustration regarding the delay in the delivery of your part and the associated costs. At Mark Christopher Auto Center, we aim to provide timely service, and your feedback is valuable to us. Please feel free to reach out to me directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to better serve you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Cesar provided great customer service. He was able to to replace my key fob while I waited for my oil change. The complete service included tire rotation and windshield wiper replacement. More

by dgibs32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It’s great to know that Cesar could assist you with your key fob replacement alongside your oil change, tire rotation, and windshield wiper replacement. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2024

Car was completed and delivered but the car was not washed and I had to request a car wash and wait an additional 15 minutes More

by TRACYBROWN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Tracy. I understand that it is disappointing that your vehicle was not washed upon completion, and I appreciate your patience while waiting for it to be cleaned. At Mark Christopher Auto Center, we strive to meet our customers' expectations, and feedback like yours helps us improve our services. If you have any further concerns or suggestions, please feel free to reach out. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 29, 2024

Dealership was helpful and sales people are amazing at their jobs. Also taking care of you while waiting at the dealership. More

by CORTESGABRIEL525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you found our sales team at Mark Christopher Auto Center helpful and amazing. We pride ourselves on providing excellent service, and it's great to know that you felt well taken care of during your visit. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 28, 2024

Substandard, disappointing,. I had an appointment for a simple software update that ended up taking two days. Left a message for manager and didn't call back. More

by starposh73
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea and service dept.
Oct 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your experience with the software update was not satisfactory and that communication could have been better. Your feedback is valuable, and I would like to address your concerns. Please reach out to me directly at Mark Christopher Auto Center so I can assist you further. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2024

The service there is fantastic. Been going there for years and they always treat me like family. Keep up the good work! More

by PETE.DOGGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 30, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you feel treated like family at Mark Christopher Auto Center. Your continued support means the world to us, and we look forward to serving you for many more years to come. Keep in touch and see you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

The service is always amazing at Mark Christopher. It’s definitely a dealership who values their customer's. More

by OG1JEDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We truly appreciate your feedback about the amazing service at Mark Christopher Auto Center. Our team is committed to valuing our customers, and it's wonderful to hear that reflected in your experience. We look forward to welcoming you back soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Appointment was a breeze to make online. No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment online was easy and that the check-in process was quick at Mark Christopher Auto Center. We appreciate your patience during the service and our recall work. We strive to provide efficient service and hope to see you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Mark Christopher is a very claen Is dealership. there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasi More

by gmartinez732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Rami is indeed a valued member of our team, and we're glad he made you feel comfortable during your visit. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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