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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,098 Reviews

6,098 Reviews of Mark Christopher Auto Center - Service Center

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November 10, 2024

Did fix my issue. !, I need some help to fix Roll up bed cover. Thank you More

by ALONDRAS.IMPORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. For assistance with your roll-up bed cover, please feel free to reach out to me at Mark Christopher Auto Center, and I'll be happy to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2024

Jackie was great. Listen to all the issues and had them written down for the techs. Then after, reviwed everything that was found and how they were fixed. More

by KONCERT_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service, 5 stars
Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. It's great to know that our team was attentive to your needs and thoroughly communicated the issues and solutions with you. We appreciate your feedback and hope to see you again on your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2024

Jeff and Nobu were very helpful, friendly and great service. I highly recommend this service department. Thank you for always helping me with my service. More

by SANDYBROWN925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Nov 13, 2024 -

Mark Christopher Auto Center responded

Thank you, Sandy! We truly appreciate your kind words about our service department. It's wonderful to hear that you had a great experience with Nobu and our team. We are always here to help with your service needs at Mark Christopher Auto Center. Looking forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2024

I would like to think Chelsea she went above and beyond to help me. Her customer service was excellent. More

by helen.d.sloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate the kind words about Chelsea and are thrilled to hear that she provided you with excellent customer service. It's feedback like yours that inspires us at Mark Christopher Auto Center to keep delivering our best. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2024

They’ve taken really top notch care of my 2014 Silverado, since the day they sold it to me. More

by SENSEIJO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie in service
Nov 12, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Mark Christopher Auto Center has provided top-notch care for your 2014 Silverado since your purchase. We truly appreciate your trust in us and look forward to assisting you again in the future. Please feel free to share your experience with others! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2024

very good and timely service ,Dario Gomez is a truthful Honest guy and I highly recommend him, and the dealer More

by 4THEWOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service at Mark Christopher Auto Center. Dario is indeed a valuable team member, and we appreciate your recommendation. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 08, 2024

Service center personal were very professional and kept in the loop at every tun. Thank you very much. More

by BIGBTWOYOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you found the service staff at Mark Christopher Auto Center to be professional and communicative throughout your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2024

Great customer Serviice Mechanical shop need supervision Dont provide car inspection Tire air Coolant Wipers inspection Tire air And many more More

by juan.t59313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Nov 08, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I appreciate you taking the time to share your experience with Mark Christopher Auto Center. I strive to provide great customer service and understand that there are areas for improvement in our mechanical services. If you have specific concerns or suggestions regarding inspections or services offered, please feel free to reach out to me directly. Your insights are invaluable as I strive to enhance our service. Thank you for your support! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2024

IT TOOK 2 WEEKS TO REPAIR MY CAR THGEY CALL ME IT WAS READY I WENT TO PICK IT UP IT WAS TCOMMING ON THE FWY AND IT GAVE ME PROBLEMS AGAIN AND THE NEXT DAY I HAD TO BRING BACK, THEY MUS More

by BZEQUIPMENTSERVICES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that you experienced delays in getting your vehicle repaired, and appreciate you bringing your concerns to my attention. If you need further assistance or would like to discuss your experience, please don’t hesitate to reach out to me directly. Your satisfaction is important to us, and we want to ensure we address any ongoing issues. Thank you for your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 02, 2024

The last 2 times I have brought my traverse in for service I told the service writer there is a leak of either transmission fluid or coolant. I have multiple stains in my driveway. My car is the only More

by kendad98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the ongoing leak in your Traverse and the inconvenience it has caused. At Mark Christopher Auto Center, we prioritize addressing our customers' concerns, and your experience does not reflect our standards. We appreciate your loyalty in choosing our dealership, and I encourage you to contact me directly so we can delve deeper into this issue and work towards a resolution. Your satisfaction is important to us, and we want to ensure that your vehicle is taken care of properly. Thank you again for your feedback, and we hope to resolve this matter promptly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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