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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,097 Reviews

6,097 Reviews of Mark Christopher Auto Center - Service Center

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December 13, 2024

The Auto Stop feature never worked since the day the truck was purchased. 2 trips to service and it still does not work. Clearly, something is wrong somewhere in the system. The service department res More

by curtviggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the Auto Stop feature on your truck, and I appreciate your patience through multiple service visits at Mark Christopher Auto Center. It sounds like a frustrating situation, especially with the inconvenience of renting a car. I encourage you to contact our service department directly so I can better assist you in resolving this issue. Our team is committed to ensuring that your concerns are addressed thoroughly. Thank you again for your feedback, and I look forward to finding a solution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2024

Always good service, personal well train, always welcome, what the xxxx is this we have to write 15words More

by joseserrano1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled you always feel welcomed at Mark Christopher Auto Center. Your satisfaction is our priority, and we look forward to serving you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 12, 2024

Customer service Jeff, the director of service is second to none text you updated every day More

by DON S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience! We truly appreciate your kind words about our team here at Mark Christopher Auto Center. We take pride in keeping our customers informed and ensuring a smooth service process. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2024

The service department people were very curious And helpful. I drove in without an appointment, and they took good care of me. I have always had good service from Chevrolet Ontario service department. More

by popidave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We at Mark Christopher Auto Center appreciate you taking the time to share your experience. It's great to hear that our service department was able to assist you so well, even without an appointment. We strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2024

The visit was very pleasant, efficient, and smooth. My salesman helped me set up the service appt with the service dept, friendly greeting upon arrival, vehicle checked in quickly, loaner vehicle was c More

by peterabdelmesseh
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A o
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We’re thrilled to hear that your visit to Mark Christopher Auto Center was pleasant and efficient. It's great to know our team made the service appointment process smooth for you and provided a comparable loaner vehicle. We appreciate your kind words and thank you for choosing us. We look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 08, 2024

I can’t say enough about how pleased I was with the service department at Mark Christopher. The staff was fast, friendly and attentive. My Truck service was complete much faster than I expected. The ma More

by BILL.MARTINEZIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We truly appreciate your feedback about the service department at Mark Christopher Auto Center. We’re thrilled to hear that your truck service exceeded your expectations and that our team, especially Dino, made a positive impression. We look forward to seeing you again for your next visit! Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2024

Chelsea has been an amazing help with getting all of my issues resolved in my vehicles More

by SHANE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Dec 09, 2024 -

Mark Christopher Auto Center responded

Thank you, Shane, for your wonderful feedback! We are thrilled to hear that our team at Mark Christopher Auto Center, particularly Chelsea, was able to assist you effectively with your vehicle issues. Your satisfaction is our priority, and we look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 05, 2024

My problem has still not been resolved . Can not connect my android phone . This will be my third time returning PLEASE advise More

by WE49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out to us. I understand that being unable to connect your Android phone has been frustrating, especially after multiple visits to Mark Christopher Auto Center. We appreciate your patience, and want to assure you we are working to resolve this issue for you. Please feel free to contact me directly so we can discuss your experience further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2024

Paint faded on new gmc Yukon. They wanted no part to repaint. Will never buy gmc again especially from mark Christopher More

by maxp189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concern regarding the paint issue on your GMC Yukon. It's important to us at Mark Christopher Auto Center that our customers feel supported. I encourage you to reach out to me directly so we can address your experience more thoroughly and explore possible solutions. Your satisfaction is valuable to us, and we appreciate the opportunity to improve. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 04, 2024

everyone was very professional and friendly, work was done in a timely manner,plesant ,great experience More

by bmjaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : cesar ?
Dec 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Mark Christopher Auto Center and that our team's professionalism and friendliness stood out to you. We take pride in our timely service and are always here to assist you. We look forward to seeing you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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