Marino Chrysler Jeep Dodge - Service Center

I got charged $187 for a $7 part. -i could have changed that xxxxxxx bulb myself. -watched YouTube video. 15 minute job -your assistant said it was labor intensive. xxxxxxxx -t -i could have changed that xxxxxxx bulb myself. -watched YouTube video. 15 minute job -your assistant said it was labor intensive. xxxxxxxx -this is how you treat customers who have bought vehicles from Marino's. Definitely reconsidering using Marino's for future service. Disgusting. Dealership awards!? What a joke. I'm a veteran living off of social security. What got me was LABOR INTENSIVE. My past told me that a fast blinking turn signal light was out. But all the idiot lights were going on. What's wrong with helping a senior citizen saving a couple of bucks Instead I'll tell my friends and family about how Marino's treats their customers More

We had the BEST experience with Marino Jeep. We have a 3 yr old Jeep Grand Cherokee that we had bought from another well-known Jeep dealer in the Chicagoland area. Recently, we started having a We have a 3 yr old Jeep Grand Cherokee that we had bought from another well-known Jeep dealer in the Chicagoland area. Recently, we started having a HORRENDOUS smell come through the air conditioning system every time we started the car. We took it to the dealer where we had bought the car. After two days of looking at the car, they said they couldn't duplicate the issue and there was nothing wrong. They said the only other option would to be to have the car professionally detailed. We couldn't understand how this was even possible -- the smell was atrocious and everyone who got in the car noticed it! I asked to speak to a service manager and was told that there was no one else for me to speak with. Frustrated, I left and made an appointment to have the car detailed. The detailer smelled the same smell but wasn't able to do anything about it, noting that it was coming from inside the air conditioner system. At the advice of a friend, I reached out to Marino Jeep. They took the car and provided us with a brand new loaner to use while they investigated. Within a day, they identified three MAJOR issues with our air conditioning and heating system that the previous dealer had missed. The repairs were estimated at almost $5K and Marino proactively worked with our warranty company to get the entire repair covered. Although the problems were complex (they had to take off the front dashboard), they let us keep the loaner while they worked and they were able to fix the problem and we have had NO issues since then. We could not be happier with their expertise, their work and their customer service. We will gladly drive the 45 minutes from our house to use them for all future repairs. We highly recommend them - particularly for the complicated stuff! More

Thank you Carlos . you was amazing ,helping me and explaining in Spanish what i need it to know about my gladiator ❤️👌I didn’t remember how to say reverse in English � you was amazing ,helping me and explaining in Spanish what i need it to know about my gladiator ❤️👌I didn’t remember how to say reverse in English 😂😂😂😂and I said rewind so I ask somebody who speak Spanish and that’s when Carlos came to the rescue 🙏🙏🙏I recommend 100 % to this worker 🇦🇷 More

Purchased my extended warranty over the phone. Roberto was extremely helpful and went through the process seamlessly. Great dealership great service. Roberto was extremely helpful and went through the process seamlessly. Great dealership great service. More

Unfortunately, I cannot recommend this dealership to anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful anyone in the market for a Jeep, Chrysler, or Dodge. While the process to lease my current Jeep with the sales side was seamless, I have had an awful experience with their service department. I recently dropped my Jeep off for a fix that I was told would take 4 hours, but ended up taking 4 days. But that was not the truly frustrating part. During this entire process, I received absolutely no proactive updates from my service advisor (one day I couldn't even get a hold of them). It also resulted in extra rental car charges after being told they would have a loaner for me. Upon request to get reimbursed, I was told a service manager would reach out to me. That never happened so I have called seven times to have this conversation. Each time to no success of getting a hold of them. I was planning to either trade-in my lease for something else from the dealership or buy it out, but because of this experience I will not be. More

Jorge was absolutely amazing to work with. My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure My 2017 Pacifica had a check engine light come on and he waked me through everything that needed to be done and why. Very informative and a pleasure to work with. Thank you Jorge for all the help and for getting my family hauler back on the road and making sure that it was safe. More

They create a lot of issues in the car to get more money. And the basic problem will stay after wasting the time and money waiting for your car. And the basic problem will stay after wasting the time and money waiting for your car. More

The staff have very great hospitality and the salesmen is really hands on and supportive. really hands on and supportive. More

Awesome service. I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car b I’m always taken care of. John and Mel are great people. Love this place. And shout out to service (James and others ) who have worked on my car before More