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Marine Chevrolet Cadillac - Service Center
Jacksonville, NC
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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65 Reviews of Marine Chevrolet Cadillac - Service Center
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December 20, 2020
Thanks to marine Chevrolet service department and Chuck Rothfuss. He replaced my hud that was rattling. I took my 2020 Silverado to my local dealership and they would not try to fix it because of course th Rothfuss. He replaced my hud that was rattling. I took my 2020 Silverado to my local dealership and they would not try to fix it because of course they didn’t hear it. Marine Chevrolet. believes the customer. More
by Steve.hildt
November 24, 2020
Went in for warranty work, said the problem was fixed and done it to make sure. Apparently not sense they have it back again and it reoccurred. Horrible place to get anything worked on. done it to make sure. Apparently not sense they have it back again and it reoccurred. Horrible place to get anything worked on. More
by Mike
Employees Worked With
Tony Andrews
November 12, 2020
Visited Marine Chevrolet to buy a part (rear brake pads) for my 2017 Buick Cascada Premium. I enter the parts department and requested help this this purchase. The woman at the service desk called for a p for my 2017 Buick Cascada Premium. I enter the parts department and requested help this this purchase. The woman at the service desk called for a parts employee to assist me. After waiting five minuets, she again called requesting someone come to the desk to assist. I could hear people in the back talking loudly and laughing. After waiting another few minuets a man approached the desk and inquired of me what I wanted. When I told him what I needed, with looking the part up he said if I didn't have the VIN number of the vehicle he could not help me. There is only one AC Delco part number for this vehicle (Premium) which is the AC Delco #171-1004. Had he took the time to actually research the vehicle information I provided him, he would have found the part. It appears he was more interested in rejoining the festive conversation he had been engaged in instead of assisting a customer. More
by fspruill43
Employees Worked With
Parts Department
July 03, 2020
After receiving my car back worse than going in, I have to pay to have it towed in and have to wait 5 days before the service dept can get to it. My engine was making noise and it still is. However, it now to pay to have it towed in and have to wait 5 days before the service dept can get to it. My engine was making noise and it still is. However, it now also cuts off while driving, the auto starter doesnt work, and my check engine light is on. Those were not an issue when I went in from the start. I still have to wait 5 days to have a diagnostic check done before they decide if Im eligible for a loaner. However, they did notify me that there are no loaners currently available. So now I have to figure out how to get back and forth to work until they fix what what they broke!!! More
by Tracy
Employees Worked With
Gary, stephen
June 21, 2018
xxxx NO I will never ever ever ever return here, absolutely awful expierence. they have no kind of respect for customers, the technicians have no clue what th I will never ever ever ever return here, absolutely awful expierence. they have no kind of respect for customers, the technicians have no clue what they are doing. customer service sucks, takes forever to get car back, and overly priced. what a joke, More
by Justanotherone
Employees Worked With
all of them
October 28, 2017
Amazing Wasn't looking to purchase another vehicle. My wife and I went to get the oil changed on our vehicle. As we waited, we looked at other vehicles, howev Wasn't looking to purchase another vehicle. My wife and I went to get the oil changed on our vehicle. As we waited, we looked at other vehicles, however the Marine Chevy staff showed us offers that could not be turn down. The staff was amazing. Thank you Mario (Salesperson) and Steve in finance! More
by Harold
Employees Worked With
Mario and Steve
July 22, 2017
Learning the basics of my new car Because Daniel was smart and taught us what we needed to know about our new technology of our car and he got out license plate bracket mounted quickly Because Daniel was smart and taught us what we needed to know about our new technology of our car and he got out license plate bracket mounted quickly. More
by Sissy856
Employees Worked With
Daniel
November 18, 2016
Service Department I think the service department could be a little better when it comes to calling their customers back once their car service is done. It's been a coup I think the service department could be a little better when it comes to calling their customers back once their car service is done. It's been a couple times I have left my car to be serviced and instead of them calling to let me know that my car was ready I would have to call them to find out. Besides that issue , everything else is great ! More
by Cosmogirlkia
Employees Worked With
Michelle Boswell
October 27, 2016
Happy customer Treated exceptionally well by a very professional staff. Comfortable waiting area and nice facilities. Refreshments provided and all done in a timely Treated exceptionally well by a very professional staff. Comfortable waiting area and nice facilities. Refreshments provided and all done in a timely fashion. Nice place. More
by Orionfe
Employees Worked With
Don't remember
June 14, 2016
Poor Service After waiting hours for a status update on my vehicle , I requested my keys and paperwork as nothing had been completed! We were then informed our tir After waiting hours for a status update on my vehicle , I requested my keys and paperwork as nothing had been completed! We were then informed our tire couldn't be repaired and they didn't have a tire in to fit our 2016 Yukon after waiting from 11 am passed 1:30 pm!😠 We drove 45 minutes to the dealership where we purchased our vehicle, needless to say we had our tire REPLACED, an oil change and our NC state inspection within an hour and a half!😀 The service department here was in disbelief that this had happened to us and advised us it shouldn't have been no more than a 10- 15 minutes to determine that they actually didn't have a tire to fit our SUV, and then stated as long as we waited someone could have drove a tire to their dealership! The Ross Family More
by Jerry1
Employees Worked With
Erica ,Samantha
