Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Marin County Ford
Novato, CA
31 Reviews
We get it – there are tons of places you can go to buy a car around Novato. But if you’re after a Ford dealership that’s known for top-notch cars and friendly, reliable service, Marin County Ford is your spot.
Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Petaluma, Santa Rosa, San Rafael, or Richmond, we’re here to make you feel right at home.
It all starts with giving you an unbeatable experience right here at our Novato Ford dealership. We’ve got an awesome lineup of new Ford cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs.
Our family-owned dealership at 6995 Redwood Blvd. Novato, CA 94945, is a big part of the local community. We’re excited to help you find the Ford vehicle and services you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 31 reviews
March 24, 2010
This was the worst experience I ever had with a dealership service department. I made an appointment for a simple oil change and dropped off my vehicle, which was running fine. I even saw an employ dealership service department. I made an appointment for a simple oil change and dropped off my vehicle, which was running fine. I even saw an employee start and move the vehicle to a different area of their lot. I was then given a ride to a nearby store to pass the time. Twenty to thirty minutes later, I received a call asking if I have experienced any problems with my electrical system, as the vehicle will not start. I was shocked to hear this, as I never had any electrical system problems with my vehicle in the 5 years I have owned it. This situation seemed very suspicious, but initially I was willing to give them the benefit of the doubt. However, the man I was dealing with simply went through the motions so nonchalantly without ever apologizing that this happened on their lot. This further lead me to believe that something stinks with this. I was told that two men were working on my vehicle all afternoon and they couldn't figure out what was wrong. This seemed like a stalling tactic to me. I didn't find out until I called the following morning that the vehicle needed a new PCM, which is the brain of the vehicle. I was then told that this part is "conveniently" still under warranty and replacing it would be no cost to me. After I was told this and put all the pieces together, I concluded that something was done to my vehicle when I was not there and this was a case of warranty fraud. Since getting the part would take a few days, I said I would need a rental car and was not going to pay for it because my vehicle "supposedly" broke down on their lot. They would not cover the whole cost of the rental and when I complained about the extreme unlikeliness of this scenario happening to the service manager, he still would not fully cover the rental and again I received no apology for what happened. Later that day my wife and I went to their lot to pick up the rental car. After the service manager said he would partially cover the rental, he then told my wife that he would not cover it at all and he was extremely rude to her. She was very disturbed afterward so we felt the need to see the general manager to complain about this experience. After seeing him, he was initially willing to help, but still would not cover the full cost of a rental. He then asked if I would be happy with throwing in one more day of rental coverage. At this point nothing they could do would make me happy as the damage was done and I told him that. I also said I would never come back here again after being treated like this. Once revealing that I have no plans on being a future customer, he then retracted all of the rental car coverage. My wife and I were even more disgusted with how we were treated and decided to leave with no rental car. We proceeded to file a case complaint with Ford's 800 number. After having this documented as an official complaint with Ford corporate, the level of service "magically" improved and my vehicle was fixed ahead of schedule. Ford needs to crack down on this very shady dealership, as Ford had to flip the bill for my warranty fraud case and I am sure this place has done similar things to other people. Please just stay away from Novato Ford. They wasted my time, stressed me out and made me angry. By the way, I had the oil change done somewhere else as I was not willing to pay this dishonest place one cent. More
by jvanatta
Employees Worked With
Fran, The Service Manager, The General Manager
