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Marin County Ford
Novato, CA
151 Reviews
We get it – there are tons of places you can go to buy a car around Novato. But if you’re after a Ford dealership that’s known for top-notch cars and friendly, reliable service, Marin County Ford is your spot.
Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from San Francisco, Petaluma, Santa Rosa, San Rafael, or Richmond, we’re here to make you feel right at home.
It all starts with giving you an unbeatable experience right here at our Novato Ford dealership. We’ve got an awesome lineup of new Ford cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs.
Our family-owned dealership at 6995 Redwood Blvd. Novato, CA 94945, is a big part of the local community. We’re excited to help you find the Ford vehicle and services you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 151 reviews
July 11, 2012
I have owned Ford/Lincoln vehicles for over ten years. The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to expla The experience I had at Journey Ford with Paula was by far the best! They were very accomodating and spent the time with me that was needed to explain all the details of the car I bought. I would recommend them without a doubt! More
by wendistorm
Employees Worked With
Paula Engle
January 08, 2012
This dealership brings back the used car salesman This dealership brings back the used car salesman principles of yesteryear with a vengeance. Be especially suspicious of vehicles that they will not This dealership brings back the used car salesman principles of yesteryear with a vengeance. Be especially suspicious of vehicles that they will not post pictures of - they'll try to tell you that "it just came in today," but know that this is just a stall tactic. If they ever plan on posting a picture, it's after weeks of masquerading to cover up what they don't want you to see or know. I was interested in a pickup truck which they had no pictures for - the first time I went to see it, it had a lumber rack and bald tires. What does that tell you? And they mislead me by saying that the truck was a short bed (which I wanted) when in fact the truck was a long bed. Can anyone say: sleazy used car salesman? And I wish I were done, but two weeks later when I got over the initial "sleaze shock," I came around to the fact the truck had low mileage, and so I reconsidered doing business with them. I called them and I told them that I was interested in the truck, so the manager, being the sleaze-ball that he is, cut me off right before I was going to let him know that I had previously seen the truck, and immediately started to go off about how "beautiful" the truck was. So, I had enough of his sleaze-ball ways and got tricky myself. I let him think that I was a different customer and I proceeded to tell him that I was looking for a truck that still had a lot of life left in it - not a truck that may have been used and abused by an honest contractor using it for work, so when I come and see the truck, there better be no surprises like oh, I don't know, a lumber rack on the truck. And well, this is where the sleaze-ball manager fell into the trap. He told me that the truck had not been owned by a contractor and "doesn't have a lumber rack or anything like that." Well, there you have it. This truck has been sitting on their lot for well over a month, and there still aren't any pictures of it. I bet if someone calls and tells these guys they're looking for a work truck with a lumber rack, they'll say they have the perfect truck. Buyers beware. More
by Sadbuttrue
Employees Worked With
Glen
November 08, 2011
I was purchasing via a family member, therefore had "employee pricing." This did not keep them from treating me and my sale as if it was of the highest priority. Sales rep asked all the right questio "employee pricing." This did not keep them from treating me and my sale as if it was of the highest priority. Sales rep asked all the right questions to find out REALLY what I was looking for, as I wasn't clear myself. She was right on target! Follow up has been amazing and I highly recommend this dealership. No pressure, just service. More
by Meryl
Employees Worked With
Denee, Will
October 16, 2011
NEVER GO HERE! How do you sleep at night Adam? To all the people that are looking to buy a vehicle at Journey Ford. I drove 150 miles to buy a car from Journey Ford. I showed up and the price increased $1,00 people that are looking to buy a vehicle at Journey Ford. I drove 150 miles to buy a car from Journey Ford. I showed up and the price increased $1,000.00 overnight. I was told I should have gave him my $500 non-refundable deposit before hand and I would have got the vehicle at the lower price. Just ask yourself, would you give anyone a non-refundable deposit for something you haven't seen except on the internet. Do I need to say more about my review and experience? More
by peanut123
Employees Worked With
Adam
October 06, 2011
I just bought my second car from Journey Ford. I shopped my local dealers (Walnut Creek Ford and Future Ford) who were not pushy or horrible but I was amazed that they didn't know much about the tec shopped my local dealers (Walnut Creek Ford and Future Ford) who were not pushy or horrible but I was amazed that they didn't know much about the techinical or benefits of cars we were looking for. 3 things really impressed me about Journey Ford. 1 - They have product specialists (not sales guys) that have no other responisibilty other than to eductate me about the car. The Product specialist (Will) spent 40 minutes with me going through every detail after I bought the car. He even synched my phone for me. 2 - They gave me more for my trade in that it was worth. It was not even running and they gave me $2500 for it, they even sent a driver to Concord and picked up the car! Wow! 3- They offer free tires for life and make owning (and buying) a car really, really easy. 5 stars from me great job! Tom & Shelly Hogan - Concord More
by tom hogan
Employees Worked With
Ali Omoomy & Will
July 02, 2011
I just purchased a new 2011 Explorer Limited from Journey Ford. I dealt with Glenn, the Sales Manager and Justin, a Product Specialist. Justin explained all the features of my new vehicle, so diff Journey Ford. I dealt with Glenn, the Sales Manager and Justin, a Product Specialist. Justin explained all the features of my new vehicle, so different than my 2003 Explorer. Ford has done a fantastic job in its redesign. The staff treated me with respect and were very hospitable. Not only did I get a great deal but also got a package of services they call Journey Care included. I get tires for the life of my car at no charge. I'm so happy. More
by NatashaH
Employees Worked With
Justin & Glenn
July 01, 2011
We recently leased a car from Journey Ford but I got a letter from them that blew me away. I really didn't expect to hear from them again after the sale but much to my surprise I got a letter from the o letter from them that blew me away. I really didn't expect to hear from them again after the sale but much to my surprise I got a letter from the owner / dealership that offered to detail our new car for FREE anytime in the next 2 years. They even offered to pick and return the car up from us. Then we received a phone call from Ford offering $150 if we would participate in a survey about the new Microsoft Sync voice activation system. I think Ford is doing a great job and Journey is following their lead. We haven't taken advantage of either of the offers extended to us, but I was just really impressed that a dealership cares enough to realize that if you take care of the customer AFTER the sale the chances that they will come back again are a high percentage. Tom & Shelly Hogan - Concord More
by tom hogan
Employees Worked With
Ali Omoomy
June 16, 2011
Everyone went above and beyond to make my experience pleasant and make sure I got the car I wanted! I was so elated to leave with my Mini Cooper, and really enjoyed how friendly everyone was. Buying a c pleasant and make sure I got the car I wanted! I was so elated to leave with my Mini Cooper, and really enjoyed how friendly everyone was. Buying a car can be really stressful, but the team did a great job of making sure my time at Journey was good! More
by Evacheska
Employees Worked With
Denee, Glenn, Elysha
