Marin Acura - Service Center

World Class Service Advisor Karen Kraut is an outstanding Service advisor in my book. She is professional, knowledgeable, friendly and funny. She can make me laugh when forking o Karen Kraut is an outstanding Service advisor in my book. She is professional, knowledgeable, friendly and funny. She can make me laugh when forking out money which takes a special talent!! More

Karen Kraut sets the high bar for great customer service I'm not a young person and have worked with a lot of service writers. Karen Kraut is the best. I always feel appreciated as a valued customer, she a I'm not a young person and have worked with a lot of service writers. Karen Kraut is the best. I always feel appreciated as a valued customer, she always listens carefully for the reasons I'm here, and always ensures my vehicle is returned timely and clean. It's a pleasure working with Karen. She understands cars, AND customer service. She has even put me in contact with a particularly skilled mechanic when needed to address a challenging issue. Karen Kraut is the kind of service representative that brings customers back. When I'm ready to buy my next car you can be sure I will have Marin Acura at the top of my list knowing the after sale experience in service will come from Karen Kraut. It's having people like Karen that make a good automotive experience great. More

30,000 mile routine service It is just so easy and convenient to have my car serviced here. Karen, always so friendly and on top of things makes this process flawless. I drop of It is just so easy and convenient to have my car serviced here. Karen, always so friendly and on top of things makes this process flawless. I drop of the car, catch a ride, or use a loaner while my car is being serviced and cleaned. I so appreciate the time saved and the extra care taken by the service team! I highly recommend the Acura service team! More

Knowledgeable It was nice to see Karen back at her desk when I came in today for a service appointment. She is efficient and always with a smile. It was nice to see Karen back at her desk when I came in today for a service appointment. She is efficient and always with a smile. More

Always responsive and helpful! I appreciate the level of expertise, service and courtesy I receive at Marin Acura! Both my car and I are treated with such care! Many thanks! I appreciate the level of expertise, service and courtesy I receive at Marin Acura! Both my car and I are treated with such care! Many thanks! More

Great experience As a first time car owner, I was impressed with Marin Acrua's responsiveness and customer service. Karen did everything possible to make my visit as s As a first time car owner, I was impressed with Marin Acrua's responsiveness and customer service. Karen did everything possible to make my visit as seamless and convenient as possible. She was a pleasure to work with, and I appreciated her thoughtfulness and care. More

Service Coordination As a regular service customer, as I bought my Acura at the dealer, I again had the distinct pleasure of working with Karen. She had been gone for the As a regular service customer, as I bought my Acura at the dealer, I again had the distinct pleasure of working with Karen. She had been gone for the last two service appointments and it was rewarding to see she had returned and was back at her usual helpful, professional position as a great service coordinator. Nice to be recognized and treated as an adult! Thanks, Karen. More

Routine oil change I have brought my 2014 RDX in for service three times and have had Karen as my service advisor. Karen is very friendly and knowledgeable. Coming to I have brought my 2014 RDX in for service three times and have had Karen as my service advisor. Karen is very friendly and knowledgeable. Coming to Marin Acura you are treated like family. I always receive my car back as clean as it was the day I bought it. More

nice people, good service, comfortable waiting room Every time I come to this dealership I'm being served perfectly well. As a customer, I feel that people there want to make my waiting time as comforta Every time I come to this dealership I'm being served perfectly well. As a customer, I feel that people there want to make my waiting time as comfortable as possible. I'd recommend this dealership without hesitation. More

Great Service Karen is very good at what she does. Also everyone working there is very concern about offering a reliable and very fast service to their customers. T Karen is very good at what she does. Also everyone working there is very concern about offering a reliable and very fast service to their customers. The price for the service was reasonable for me after getting the discounts. I highly recommend this dealership. I am a customer for 3 years now. More