Marin Acura - Service Center

Great Service I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my servic I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my service advisor Michelle Martinez was terrific. She has a wonderful personality and is knowledegable about the service and repairs possibly needed. She was very honest and took great care of me and the car. They gave me a ride home and the car was ready in the afternoon. Overall a great deal all the way around. Can't say enough! More

Service dept is excellent; car cleaning not so much ;-) Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to work with. I love Don, my (I think of him as 'my'!) shuttle driver. My only recent negative was the mediocre quality of the car cleaning - inside windshield and back window were not cleaned, and the rest spottily done. Michelle took my floor mats and had them washed for pick up later - so thoughtful and above and beyond! Overall, I really can't complain. Thanks, Marin Acura1 More

Daniel Munoz - best customer service ever! I bought a used Acura 2012 TSX Wagon from a Lexus dealer in Oct 2015. I asked about pairing the phone and they directed me to the tech manual. I have I bought a used Acura 2012 TSX Wagon from a Lexus dealer in Oct 2015. I asked about pairing the phone and they directed me to the tech manual. I have never been able to get the phone to pair properly in spite of my husband having set up 3 different cars with phones, and both of us reading the manual. Finally I asked for help at Marin Acura were I take the car for service. Daniel not only set up the phone/car, he taught me how to do it myself and had me practice until he was convinced I got it! He taught me how to access my contacts and use voice commands to control the GPS built into the car. I then complained about the "Maps" app in my new iPhone not speaking to me while in the car, like my old Android did. He again set that up like a whiz. As I am new to iPhone I mentioned other issues. Daniel worked with me for hours, above and beyond the call of duty, getting my settings adjusted and showing me tips and tricks that the Apple Store Class I took did not divulge. It was the best customer service experience I have had --- ever! I had brought my car in for a B1 service, and Angel Perez was also excellent. He explained everything throughly, and was very accomodating. And he was the one to get me the help of Daniel, for which I am very grateful! I do not give the dealership an overall 5 star, because I have found their prices higher than other Acura dealers I have priced in the bay area. I did get my money's worth however with the support I received this time! More

Superior Service Angel & Michele - The service to be preformed was explained thoroughly and the ease of securing a loaner vehicle made the entire experience enjoyable. Angel & Michele - The service to be preformed was explained thoroughly and the ease of securing a loaner vehicle made the entire experience enjoyable. Thank you! Cathy More

Michelle is great! From their texting with updates to providing me a loaner vehicle, everything was seamless. Michelle was great. They also did great work on my car. I h From their texting with updates to providing me a loaner vehicle, everything was seamless. Michelle was great. They also did great work on my car. I highly recommend Marin Acura. More

Michelle Martinez TOP NOTCH! Michelle Martinez is and always has been top notch. Greets me by my name and shakes my hand. Offers me a beverage every time I'm in and even has ser Michelle Martinez is and always has been top notch. Greets me by my name and shakes my hand. Offers me a beverage every time I'm in and even has served me a few times. She is always so friendly and I really feel I can trust her advice. Thanks Michelle for the great service! More

1st RDX Service Dave Maury checked my RDX in just as I drove up to my appointment time. Very courteous. My RDX was ready 15 minutes before estimated time and washed Dave Maury checked my RDX in just as I drove up to my appointment time. Very courteous. My RDX was ready 15 minutes before estimated time and washed! Terrific service.! More