Marin Acura - Service Center

Great service The service department was excellent they were very prompt and efficient I had a great value for the money the service advisor Greg was awesome and I The service department was excellent they were very prompt and efficient I had a great value for the money the service advisor Greg was awesome and I will recommend it to other Acura owners More

Top Notch, Professional Staff and Service For 8 years, I've entrusted the professional Service Managers and Expert technicians with taking care of my 2008 Acura TSX needs. Everyone makes me f For 8 years, I've entrusted the professional Service Managers and Expert technicians with taking care of my 2008 Acura TSX needs. Everyone makes me feel as though my needs and experience matter. Exceptional customer experience is difficult to come by these days, so appreciate Marin Acura that much more. A special thanks to Greg, Karen and Marvin! More

Awesome Customer Service I was so impressed with Dan Roque and Marvin Pagador. I was in a bind with getting my car serviced before the Memorial Day Weekend. I brought my car I was so impressed with Dan Roque and Marvin Pagador. I was in a bind with getting my car serviced before the Memorial Day Weekend. I brought my car in on Friday morning and the part I needed was already ordered and onsite. They walked me through everything, asking about anything else I may have needed done on my car. There was a slight mix up on the cost of replacing a roof molding. They were patient and listened to my side before working with me, instead of normal service dealers that just tell you what you will pay. I used another Acura location to get my car, but I will continue to use Marin for all future service, and when I am ready to buy a new car- I will definitely come to these guys! More

Great Service! I got a new phone and was having trouble connecting it to Blue Tooth. I brought the car to Marin Acura, where I purchased it a while ago. Michelle g I got a new phone and was having trouble connecting it to Blue Tooth. I brought the car to Marin Acura, where I purchased it a while ago. Michelle greeted me immediately and I told her my problem.. She got Daniel to come and help me. Not only did he connect my Bluetooth but went on to install my garage opener and show me how to use some other options. He was very pleasant and efficient and went out of his way to be helpful. The service provided was great. and I know that I can always count on them to help when help is needed, LB More

Great customer service/wonderful experience Karen Kraut is simply amazing- great communicator, knows what she is doing, and super personable. We live in San Francisco and called our regular Karen Kraut is simply amazing- great communicator, knows what she is doing, and super personable. We live in San Francisco and called our regular service center in Daly City to service all of the rear brake lights which were out. They could not help us for at least another week. We called several other Acura service centers--one is closed on Saturday in Burlingame (strange), and the other one in Fremont could not service us until mid next week. We called Marin Acura and Karen Kraut answered. She said that she was with other customers and asked if she can call back in an hour. She called back within 45 minutes and said that they were really busy and booked for Saturday, but she suggested we bring in our TSX anyway because she wanted to help and understood that broken brake lights is a major problem. We got to Marin Acura around 9:45am, and Karen was so patient with inputting our info into their system. I guess the Acura systems are not integrated together with all of its dealerships. Karen was also very funny during the time she was helping us. Our experience at Marin Acura was so exceptional that from now on, we'll be returning to this dealership for maintenance, service and ultimately our new Acura (my wife says RDX, I say MDX). Our car was ready by 1pm. Bravo and thank you Karen! More

Excellent professional service! We needed an oil change, front windshield replacement for our MDX, and a loaner car. Marvin got me in and out quickly and I was able to pick up the ca We needed an oil change, front windshield replacement for our MDX, and a loaner car. Marvin got me in and out quickly and I was able to pick up the car the next day. Marvin was very professional and personable. When I took the car home my wife thought the car looked brand new! More

Excellent service! Marvin was great -- he was able to schedule my car for a service the same day, arranged for a rental, and made sure my car was ready the next morning. Marvin was great -- he was able to schedule my car for a service the same day, arranged for a rental, and made sure my car was ready the next morning. More

Service Department Review Karen Kraut is an excellent service advisor. There was a minor issue with my car and Karen walked me through the process of the repair. She took care Karen Kraut is an excellent service advisor. There was a minor issue with my car and Karen walked me through the process of the repair. She took care of the details and made arrangements for the shuttle service. Although I had to make a second trip to get the car service completed, Karen in the service department was great to work with. I highly recommend getting your car serviced at Marin Acura. More

Service I am a regular customer to my local Acura dealership. Everyone I met has always been friendly. Karen crowd is especially awesome and consistently give I am a regular customer to my local Acura dealership. Everyone I met has always been friendly. Karen crowd is especially awesome and consistently gives good service. More

Service Department was very helpful Went into the Service Department without an appointment to get new windshield wiper inserts. Michelle Martinez assisted me and even asked a service te Went into the Service Department without an appointment to get new windshield wiper inserts. Michelle Martinez assisted me and even asked a service technician to install them for me. They were installed in less than 10 minutes and I was on my way. Quick and painless trip thanks to the efficiency of Michelle Martinez and the service department. More