Marin Acura - Service Center

ALWAYS GREAT Michelle Martinez, our Service Advisor, always takes extra good care of us. She is friendly and informative and we feel like we're in good hands. We n Michelle Martinez, our Service Advisor, always takes extra good care of us. She is friendly and informative and we feel like we're in good hands. We never have to wait long and we are always welcomed with a smile AND a nice cup of coffee :-) More

Excellent service Marin Acura and Karen have always provided consistent and excellent service. She always goes out of her way to help. It is one of the best dealershi Marin Acura and Karen have always provided consistent and excellent service. She always goes out of her way to help. It is one of the best dealerships I have ever dealt with while owning an Acura. More

Exceeded Expectations My experience with the Marin Acura Service Dept and Karen Kraut, exceeded my expectations! From the moment the appt was set, which in itself was a smo My experience with the Marin Acura Service Dept and Karen Kraut, exceeded my expectations! From the moment the appt was set, which in itself was a smooth and effortless process, until the time I was driving my car home after its service, Karen went above and beyond to make sure my experience at the dealership was to the standard I expect. I can be very picky and impatient. Karen kept me informed of what was being done on the service, how long it would take and the cost and because of that, there were no unwanted surprises. Being able to trust the information your given is a valuable commodity. Karen has earned my trust and I look forward to working with her in the future! More

Wonderful Service Experience Marin Acura service department is the best. Not only is the sevice they provide exceptional, the service representatives are kind, attentive, and extr Marin Acura service department is the best. Not only is the sevice they provide exceptional, the service representatives are kind, attentive, and extremely helpful. They have the answers to my questions and provide excellent advice. I highly recommend Marin Acura. More

Marin Acura gives prompt, personal service! My husband and I bought a new 2003 MDX and loved the car as well as the great service and convenience of Marin Acura. In fact, we loved the car so muc My husband and I bought a new 2003 MDX and loved the car as well as the great service and convenience of Marin Acura. In fact, we loved the car so much, that we bought a new MDX in 2014 and gave the old one to our son. We have all of our maintenance on both cars done at Marin Acura, and they have always given us prompt, reliable service. Marvin, Michelle and Karen are all great! Recently, Greg Alvernaz and Torres went out of their way to give me personal service and care while diagnosing an unusual noise from the 2003 MDX. They took time to understand the car, the problems and our needs. Both of them went well beyond the call of duty to help me. More

Prompt, accurate and personable Greg was so friendly and personable during my visit. He gave me an accurate estimation of how long my service would take and got me out the door with Greg was so friendly and personable during my visit. He gave me an accurate estimation of how long my service would take and got me out the door with my car cleaned and running smoothly. More

Great service, great people, great customer support. There are many reasons why I'd recommend the Marin Acura dealership: 1. online service scheduler; Worked very well for me. Easy to use the web applic There are many reasons why I'd recommend the Marin Acura dealership: 1. online service scheduler; Worked very well for me. Easy to use the web application, reminding emails, payment estimation, etc. -- were very useful. 2. on-site service is fantastic. My service advisor, Mishelle Martinez, was very nice, friendly, and extremely helpful. She explained me every detail of the service checkpoints and gave me very good information that helped me to make my decision on how to plan further services for my car. I highly recommend Michelle for her professional knowledge and human kindness. 3. upfront time and money estimations are very close to the actually happened. I've been amazed on how precise the time and cost estimations have been done on many occasions. It is extremely helpful because you can plan your day schedule firmly enough. And of course, expences are also predictable, which makes the Marin Acura dealership really unique. 4. WiFi access in the waiting room; More

Service I want to recommend Marin Acura. From the no pressure sales to the excellent service department. Service department is ultimately the the most importa I want to recommend Marin Acura. From the no pressure sales to the excellent service department. Service department is ultimately the the most important aspect of a dealer experience in my opinion. There is more time spent through the years and interactions with service then any other department at a dealer. Karen in service is an excellent example of why this holds true. I always am able to get my car taken care of friendly professionally and promptly. I will continue to return. More

Thorough professional advice and service Greg was very helpful when I had to decide which of several service items, some of which could have been put off to a later date, I should choose to d Greg was very helpful when I had to decide which of several service items, some of which could have been put off to a later date, I should choose to do. I felt his advice was well informed and reasonable. He did not try to sell me something I did not really need. More

Great service Service is fantastic. Very responsive, quick to answer the phone. They have plenty of slots for appointments at convenient times. Karen's wonderful. T Service is fantastic. Very responsive, quick to answer the phone. They have plenty of slots for appointments at convenient times. Karen's wonderful. Time estimates for completion of service are usually spot on. More