Marietta Toyota - Service Center

Marietta Toyota responded

Thank you, JBB, for the wonderful 4-star review! We're thrilled to hear that you trust Alex Patel and the Marietta Toyota Service Center team to address your concerns and provide thorough, reliable service. It’s great to know you leave confident after every visit. As a friendly reminder, your next maintenance visit is due in 6 months or at 5,000 miles—whichever comes first. We've been here, and we'll be here for you! Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Hi Ashley, we're very sorry to hear about your recent experience. A 3-hour wait for an oil change is unacceptable, and we apologize for the inconvenience. We also understand your frustration with the seat adjustment and leftover paper, as that is not the level of professionalism we strive for. Our Customer Relations Manager, Sarah, will be reviewing your last visit and will contact you by phone to apologize. (If you miss her call, you can reach her directly at (678)831-4873) Thank you for bringing this to our attention, and we’d appreciate the chance to make it right

Marietta Toyota responded

Thank you, John, for the great review! We're glad to hear that our staff was able to provide you with efficient and friendly service. Remember, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Elly, we are truly sorry to hear about your experience. It's important to us that we address your concerns transparently. If a tire is not repairable due to the location of damage or its condition, our team is obliged to recommend a replacement for your safety, which explains the pricing. We would appreciate the opportunity to investigate this further and ensure your vehicle is safe to drive. Please contact our Customer Relations Manager, Sarah, directly by phone at (678)831-4873 so we can assist you promptly.

ELLY30031995 responded

Updated: keft calling and she never pick up or answer the phone. Marietta purpose destroy my tires and could not repair because they want to sale the tires. Worst places ever. I don’t think Sarah is exist. Called Toyota main line and they said they don’t have any employee name Sarah work for customers relations manager.

Marietta Toyota responded

Thank you for the wonderful review, Rey! We're thrilled to hear about your positive experience with Alex and the team during your visit to Marietta Toyota. It’s great to know you found our environment welcoming and our service quick. Don't forget, your first maintenance visit is due in 6 months or after 5,000 miles, whichever comes first. We've been here, and we'll be here for you. Safe travels, and remember, we're just a click, phone call, or visit away!

Marietta Toyota responded

Thank you for sharing your experience, Nick. We appreciate your feedback as it helps us improve. We apologize for the wait times you experienced and will strive to be more efficient. Please remember that your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're committed to serving you better each visit. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Thank you for the wonderful review, TPJ! We're thrilled to hear you had a great visit and that our team was able to address your concerns efficiently and keep you informed about future needs. Remember, your next maintenance visit is due in 6 months or after 5000 miles, whichever comes first. We're grateful for your trust in us and look forward to serving you again. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Thank you for sharing your positive experience, TM Hicks! We're delighted to hear that Brian Kessler provided excellent service and addressed all your needs, including the recall check. Your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We're grateful for your kind words and trust in our team. We've been here and we'll be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Thank you, Cindy, for sharing your positive experience! We're thrilled to hear we could quickly fix your flat tire and get you back on the road. Don't forget, your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here and we'll continue to be here for you. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Thank you for your glowing review, Kevin! We're delighted to hear such high praise for Brian and Gustavo. Their commitment to excellence is a huge part of what makes our service department stand out. Just a reminder, your next maintenance visit for your 4Runner is due in 6 months or after another 5,000 miles, whichever comes first. We appreciate your trust and loyalty, and look forward to continuing to provide outstanding service. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!