Marietta Toyota - Service Center

So my Service Advisor ( Brian Kessler) is the standard by which other Service Advisors should be judged. A true professional, he knows Toyotas inside and out and Marietta Toyota is fortunate to have him on t which other Service Advisors should be judged. A true professional, he knows Toyotas inside and out and Marietta Toyota is fortunate to have him on their staff . I am always greeted with a smile and a handshake and I trust him to help me keep my 4 Runner doing well! Also a shout out to Gustavo, really capable guy with great people skills. I’d rate the experience at Marietta Toyota outstanding! More

Service was swift and attendant was helpful. The wait was not long for an afternoon appointment. The wait was not long for an afternoon appointment. More

My husband and I attended a Braves/Ranger game last night in GA, and on out way back to TN this morning, our truck started acting up. We stopped at the Marrietta Toyota Service Dept., and Steve Hanna, Servic in GA, and on out way back to TN this morning, our truck started acting up. We stopped at the Marrietta Toyota Service Dept., and Steve Hanna, Service Advisor, had our truck looked at, got us taken care of and on our way within an hour, 1 1/2. He was so very helpful, polite, courteous and friendly! We even received a military discount! Thank you so much Steve!!! We sure were stressing!! I sure hope Service Departments in TN take care of travelers as you took care of us!!! A great shout out to Steve Hanna!!!! More

Everything went decently. However, I believe I waited too long for a factory maintenance. I had an appointment at 3pm and did not receive my car until 2 hours later at 5. I wa However, I believe I waited too long for a factory maintenance. I had an appointment at 3pm and did not receive my car until 2 hours later at 5. I was never given an estimated wait time or an update. I can’t help but believe that my car service was forgotten until I finally asked about when my car would be ready, which only then after 25 mins my car was ready. More

Great staff service my car within hour without appointment.Really appreciate the staff and the teamwork appointment.Really appreciate the staff and the teamwork More

Marietta Toyota always provides exceptional service. I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank I have a great experience every time. I’m greeted with a warm welcome & the service technicians explain everything before doing work on my car. Thank you Jesse for helping me! More

Jeremiah was fast and efficient and was helpful in providing information about my car service. providing information about my car service. More

The experience is lacking-- every time I've driven up to the service center, it has taken multiple minutes to even catch an employee's eye. There is no acknowledgement of a customer's arrival.... I don't ex the service center, it has taken multiple minutes to even catch an employee's eye. There is no acknowledgement of a customer's arrival.... I don't expect a Moe's greeting, but given it has been Every.Single.Time. it shows a shocking lack of customer awareness or appreciation. I feel taken advantage of, since I am locked into using the service center. When I've asked questions about a coverage policy, I've been bounced around from person to person to person without a clear answer... and when I have gotten answers, most of the time they have been incorrect in some way. Shows a lack of education for the employees that is untenable, in my opinion. More

The service was great. I was great asking them to check a couple of concerns and be told that they were not a problem. They’re honest. I was great asking them to check a couple of concerns and be told that they were not a problem. They’re honest. More

This dealership is convenient and very responsive to calls and questions. Service was fast and efficient. calls and questions. Service was fast and efficient. More