Margate Chrysler Dodge Jeep Ram - Service Center

When for an oil change, I got to the service dept 5 people sitting on their desk not one offer to help me, when finally got all the paperwork done and I got my truck back first thing I notice is they n people sitting on their desk not one offer to help me, when finally got all the paperwork done and I got my truck back first thing I notice is they never adjust the ( oil change needed ) on the screen, I have another car ( Infiniti ) and huge difference between the Ram service and the Infiniti Service. More

Absolutely horrible customer service. doesn’t keep you informed & is extremely slow. My vehicle had a recall on it & I had to find out from another location, my vehicle has been with them for 2 months now informed & is extremely slow. My vehicle had a recall on it & I had to find out from another location, my vehicle has been with them for 2 months now & everytime I call to check on it no one can assist me. More

I did my reservation online for 8:30am, I got there 10 mins later do of heavy rain. I was promptly received by Brian. Everything look pretty good at that point. Immediately after they greeted me he ask yo mins later do of heavy rain. I was promptly received by Brian. Everything look pretty good at that point. Immediately after they greeted me he ask you bought your car here, which I say no. Immediately I felt the disconnection. But ok, first time no big deal. They took my information and said they will call me when is ready. I booked a oil change and tire rotation. I left and I waited for their call until 2:00pm and I’m wondering what happened I don’t think they supposed to take that long. I called the dealership 4 times and never got attended. And the last call I did Brian put me on hold for ever I hang up after passing 15 min on hold. Finally I decided to go there and when I got there. I saw my car parked and ready. So I proceeded to the service area to ask, and that’s when I got worst. Larry and Brian where the most nasty and disrespectful people. I have deal as a customer. I ask Larry to help me on picking up my car, and he told me get your rep. I told him I don’t know who’s my rep!!!! There was a lot of people, also you should not direct me?? Then I ask for Brian and Brian told me did I call you?? Did I said your car was ready?? I was like wooo!! At that point I said hey I’m coming for my car since 8:45am my car is being here it was 4:00pm when I got there. So he said oh, Rashad is in charge of your car… so I went to Rashad and first thing he said was oh I called you!!! I was like really!! No voicemail, no text message, etc. So I just want to provide that feedback because that’s not a way of serving people. I felt because I was young I was treated like that because I’m not that important like and older customers. More

Could not correctly diagnoseThe issues for the 1st seven Could not correctly diagnose The issues for the 1st seven weeks they had the car, then tried selling me tires to correct the issue…. After installing Could not correctly diagnose The issues for the 1st seven weeks they had the car, then tried selling me tires to correct the issue…. After installing new tires issue was the same …. 5 weeks later issue was fixed!!! Total of 13 weeks More