Margate Chrysler Dodge Jeep Ram - Service Center

2nd time back for A/C stop cooling and on my way back for a 3rd visit. a 3rd visit. More

My car bumper was returned scratched up with paint digged out. I did not turn my vehicle into them that way. out. I did not turn my vehicle into them that way. More

Now that my warranty has expired, I will not be returning for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The for service at this location. I brought my jeep in August because the stereo was shorting out each time a USB cable was plugged into the port. The original service writer, Heather, ordered a stereo and told me I would be called when it arrived for installation. After 3 weeks, I called back (sat on hold for over an hour) only to find out that the stereo was returned. Brian Crystal spoke with my husband and assured us that a new stereo would be ordered and he would call when it arrived. Two weeks later, I called again and Brian was very rude and short telling me that it was on backorder and would call when it arrived. Two more weeks pass with no call and I call back to speak to Brian Crystal on Friday, October 29th. He puts me on hold to check with the parts department, comes back to the phone and says, "yeah, it's here." I asked if I could bring it in first thing Monday morning (7:30 a.m.). Shortly, he responds, "yes, see you then." Monday morning, my husband and I arrive at 7:25 a.m. We are fourth in line for service. An older gentlemen tells us that they open in 5 minutes. Brian comes out and immediately starts telling everyone that they will just have to wait because he is the only one that comes to work and he is by himself. Brian assists the first car and the older gentleman approaches us and asks what we are there for. When we tell him we have an appointment with Brian, he instructs us to go inside. After waiting inside at the counter for about 5 minutes, Brian rudely tells us that we were told to stay outside at our vehicles. When he finally gets to us at 7:55, he asks questions as if he never spoke to me on Friday. We asked for the stereo to be replaced (under warranty) and an oil change and tire rotation. We were told (by Heather) that we had one rotation left on our original plan. We left him my husband's phone number and left. At 3:00 pm, Brian called my number at work to inform me that the Jeep was ready. Clearly, not the number that we left him. Upon arriving, we waited for him to finish with a customer in front of us. He finished with that customer and then left the counter for about 5 minutes. He then came back and told us we owed $113. We had to ask what was done to the vehicle. His response was an oil change and tire rotation. When we questioned the free rotation, his response was "no, you never had that." Without debating, we paid the bill. He handed over the keys and we left. As we were leaving, he announced, "when you get the survey, I would appreciate all 10's." When we got the Jeep home, I went around to inspect the tires and rims. I noticed that the front fender had gouge marks in it and strange rings. It appears that some sort of tool must have been rested on the plastic and damaged the fender. I will never go back to this service department. More