Marc Miller Buick-GMC, INC.

I purchased a brand-new 2023 GMC Terrain a year ago and have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Re have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Repair, and three years of Sirius XM service. Initially, I had to return the car the following week because it had pre-existing scratches that needed repair. Soon after, someone dinged my vehicle, and when I tried to bring it in for repair, Eli had already left the dealership. He advised me to contact the dealership and ask for a manager for assistance. However, they turned me away, claiming they no longer offer that service and instead tried to sell me a paint stick to fix it myself. Now, a year and two months later, my car is experiencing problems. I’ve driven it for 45,000 miles and am outside the 36,000-mile bumper-to-bumper warranty, but I still qualify for the "Power Train 60,000" warranty. Whenever I accelerate, the engine displays a "Reduced Engine Power" warning, the car shakes significantly, and it struggles to climb hills during these episodes. I broke down in Muskogee and called my original dealership, which advised me to take it to any GMC dealership for repairs. We took it to Muskogee GMC, where they informed me that the issue was a faulty fuel pump, which was not covered under any warranty. I ended up paying $1,000 for a new fuel pump and diagnostic service. Two days later, the car exhibited the same symptoms but with a different error code, now showing "Electronic Control System." The traction control light was illuminated, and the car was shaking again. Luckily, I was near my original dealership, so I took it there, but they told me I would need to pay ANOTHER diagnostic fee, despite having just paid one the week before. This dealership is incredibly unprofessional. I do not recommend buying a car from them. Their service department operates on a "first come, first served" basis, and their loaner cars are fully booked. They simply put you on a list and promise to call later. It’s been two weeks since I was added to the list, and I haven't received a call. Be warned: you can't get in for any diagnostic work with an appointment, and your car could be in their shop for days or even weeks due to their loose scheduling. If you do decide to buy from them, get everything in writing, or they will manipulate you endlessly. And unfortunately, if you’re a woman, be prepared for the service department to speak to you as if you’re incompetent. More

Very Honest and straight forward group! No pressure and easy transaction. Will buy my next vehicle from them!! No pressure and easy transaction. Will buy my next vehicle from them!! More

They have held the title to a vehicle we purchased for over a month and lied about it the whole time. Still have not received the title. We tried to speak to the manager, who apparently is the owner, no over a month and lied about it the whole time. Still have not received the title. We tried to speak to the manager, who apparently is the owner, no call back. The title clerk is very rude and just lies about when and what is going on. Worst experience buying a vehicle we have ever had! Will not go back! More

Amazing! I have had my vehicle serviced at many dealerships, but have never felt as family as much as I had here. I brought my Encore in for some service and w I have had my vehicle serviced at many dealerships, but have never felt as family as much as I had here. I brought my Encore in for some service and was amazed at how I was treated. Every person that I had spoken with were very sweet and polite. Robert had me in and out quickly and even offered to accommodate me with a vehicle to use while I waited for mine. I felt the need to make sure everyone knows that this dealership is awesome. I will definitely be back. More

Great Customer Service One of the best dealership experiences I have ever had! There was no pressure, no insecurity. I honestly didn’t feel like I was buying a car. They tre One of the best dealership experiences I have ever had! There was no pressure, no insecurity. I honestly didn’t feel like I was buying a car. They treat you like family. More

Vwonderful Whatever you want they will make it happen even if they have to get it from another dealership and bring it to you . And they will give you the best d Whatever you want they will make it happen even if they have to get it from another dealership and bring it to you . And they will give you the best deals . Plus they’re very helpful . More

Best buying experience! Came in looking for an SUV for a growing family, was treated with warmth and welcoming vibes. Found a bilingual sales consultant to help with the proc Came in looking for an SUV for a growing family, was treated with warmth and welcoming vibes. Found a bilingual sales consultant to help with the process. Love the new vehicle and loved the service. Would absolutely recommend Mark Miller and repurchase from them in the future as well.. More

Great deals I always see they have great deals being advertised on brand new cars. I hear they work with most people when it comes to financing. I always see they have great deals being advertised on brand new cars. I hear they work with most people when it comes to financing. More

Edited review I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I previously posted. The dealership did respond right away and it is obvious that they take social media comments seriously. More

The Dealership will do whatever it takes to make the sale...even if it means to LIE, CHEAT, or COMMIT FRAUD. When it is discovered, then they will blame you and not do what it takes to rectify the situa sale...even if it means to LIE, CHEAT, or COMMIT FRAUD. When it is discovered, then they will blame you and not do what it takes to rectify the situation. They prey on the desperation of consumers and do not tell you that they are committing fraud in the process. BEWARE! Go to another dealership and do not go to a dealership that is charging you a finance fee...it is illegal and fraudulent! More