Maplewood Toyota

Identifying repeating issue Nov 13 I experienced a weird problem with the heck engine, Traction and 4WD lights suddenly displaying. I was afraid to drive the car so had it towed Nov 13 I experienced a weird problem with the heck engine, Traction and 4WD lights suddenly displaying. I was afraid to drive the car so had it towed to Maplewood Toyota. The service center identified the problem as a short caused by something gnawing thru wires. Then the same thing happened on Dec 3. I drove to Maplewood, the service center confirmed it was the same code, assured me that the car was safe to drive. I was irritated thinking that they really hadn't completely fixed it but on Monday they had photo evidence that it was the same problem but on a different set of wires and that somewhere where I park I have a rodent issue. I appreciate the thoroughness of their work. More

Great People Great service and people. Amazing how busy they are and how quick the turn around was. Wait area was a bit noisy but there were a lot of customers w Great service and people. Amazing how busy they are and how quick the turn around was. Wait area was a bit noisy but there were a lot of customers waiting. More

Professional service! Everyone seems very professional at every stop! They answered all my questions and concerns about what was going to be done at this appointment. Alway Everyone seems very professional at every stop! They answered all my questions and concerns about what was going to be done at this appointment. Always friendly... More

Recall for wiper motor issue I was told I could drop off my RAV 4 provided I could leave it for the day. I received a call less then 2-1/2 hours later that my vehicle was finished I was told I could drop off my RAV 4 provided I could leave it for the day. I received a call less then 2-1/2 hours later that my vehicle was finished. Speedy, friendly service. More

A great experience. I talked to two other Toyota sales people who were not helpful when I was looking for a new Prius. They either didn't know their product or wasted my I talked to two other Toyota sales people who were not helpful when I was looking for a new Prius. They either didn't know their product or wasted my time. Jay found me wondering the lot with new cars while my old Prius was being service. He asked me if I had any questions and I had a few. He answered them and then we talked about the new and different models. He then took me to another lot to look at the new Prius. He knew his product and did not give me pressure or deadline to buy. He answered my questions to my satisfaction more than anyone else could. I returned with my husband and he gave me all of the time that I needed to understand my options. I did order one and he kept me updated on the where about of my new Prius. He was very helpful in explaining the operation of my new Prius and knew it thoroughly. He also helped me to save some money by doing things one way rather than another. He gave me good advice. I and my husband were very pleased with buying my new car from Jay and I would recommend him to anyone seeking to buy any type of a Toyota. More

Great Service! I always appreciate taking my Prius into Maplewood for service. The service advisors are always friendly and helpful so that I make the best (and rea I always appreciate taking my Prius into Maplewood for service. The service advisors are always friendly and helpful so that I make the best (and reasonable) choices for my vehicle service. I also appreciate the wi-fi and individual TV screens so that I can work or watch the program of my choice. And I love the late night service hours. More

Outstanding customer service! I've been a customer of Maplewood Toyota's service group for many years and can't imagine going anywhere else! Their recommendations have always struc I've been a customer of Maplewood Toyota's service group for many years and can't imagine going anywhere else! Their recommendations have always struck me as customer focused and conservative - they've never made me feel like they're trying to sell me something. Our family continues to buy Toyotas in large part because of our service experiences at Maplewood Toyota. Bob More

1st service on new prius We received very courteous service. I was able to pull in and helped very promptly. Toyota service only had the car for about 40 minutes and we were We received very courteous service. I was able to pull in and helped very promptly. Toyota service only had the car for about 40 minutes and we were on our way. The only negative was waiting on hold on the phone for at least 10 minutes. More

Service Department Service Dept was very helpful in reviewing all the items they checked on my car and explaining what needed immediate attention and what items would ne Service Dept was very helpful in reviewing all the items they checked on my car and explaining what needed immediate attention and what items would need attention in the next few months. More

Good service. I went in for a maintenance service and everything went well. The only thing that could be better were if it went a little faster. I went in for a maintenance service and everything went well. The only thing that could be better were if it went a little faster. More