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Maplecrest Ford of Mendham
Mendham, NJ
890 Reviews
Maplecrest Ford is the recipient of Ford Motor Company's most prestigious President's Award for Customer Satisfaction. Our goal is to provide our sales and service customers with, quite frankly, the very best experience they've ever had with a car dealer.
You will find a common theme amongst our reviews; convenient, helpful, honest, no pressure, followed through on commitments, professional, great pricing, knowledgeable, best car buying experience I ever had, would highly recommend to friends and family...
We take tremendous pride in our business and work hard to ensure each of our customers are completely satisfied with their visit.
Thank you for considering Maplecrest Ford of Mendham!
Sincerely,
Tom Giordano, President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 890 reviews
June 30, 2022
Olivia has been the ONLY sales person I will see for a vehicle ANYWHERE! I am not a customer that’s easily pleased! Olivia took the time and did everything she could to get my prices down and make s vehicle ANYWHERE! I am not a customer that’s easily pleased! Olivia took the time and did everything she could to get my prices down and make sure she met my needs as the consumer. SO professional and SO good at what she does! She actually cares about the customer you can tell …. That’s a HUGE RARITY ! My 2nd time as her client any other salesman never came close to her professional and Personal caring for the client…..Period It’s NOT easy to get a vehicle in this ecomy now ….. GO TO OLIVIA ! 😃 THANK YOU OLIVIA YOUR AN AMAZING UNICORN !!!!!! More
by Sandy
Employees Worked With
June 07, 2022
The staff was friendly and accommodating. It is a small dealership which makes you feel very welcomed. Highly recommend. It is a small dealership which makes you feel very welcomed. Highly recommend. More
by timconnolly57
June 06, 2022
Maplecrest had a great selection of vehicles and Micky was great!! He was patient, professional, and honest. It was an absolute pleasure to work with him and I will definitely be pointing anyone I hear was great!! He was patient, professional, and honest. It was an absolute pleasure to work with him and I will definitely be pointing anyone I hear is looking for a vehicle in his direction. More
by Jake
Employees Worked With
May 30, 2022
Micky is an all star! He was extremely helpful throughout the whole process. It took months to get this car, and was quite stressful towards the end, but Micky went and be He was extremely helpful throughout the whole process. It took months to get this car, and was quite stressful towards the end, but Micky went and beyond to solve each issue. I can’t thank him enough. Thank you Micky!! You are the best!! More
by tjd5274
May 16, 2022
Very friendly, clean and accommodating. In and out with no fuss. Would highly recommend checking them out. In and out with no fuss. Would highly recommend checking them out. More
by louiseat212
Employees Worked With
May 07, 2022
The purchasing experience was very easy and smooth. Olivia is an excellent saleswoman; I would recommend her if you are interested in purchasing a vehicle at Maplecrest Ford Olivia is an excellent saleswoman; I would recommend her if you are interested in purchasing a vehicle at Maplecrest Ford More
by ber7997
Employees Worked With
May 03, 2022
Previously going to dealerships had been a stressful ordeal, constantly on the look out for excessive fees finding them even at some well known dealers in the area. but after visiting Maplecrest Ford al ordeal, constantly on the look out for excessive fees finding them even at some well known dealers in the area. but after visiting Maplecrest Ford all that was in the past. The price you see is the price you pay besides the usual tax/paperwork fees which was a great relief! Although the price was non-negotiable, it was still slightly better than the fair market price given the current situation of the car market. Our salesperson James, was very attentive to see that my car buying experience went as smooth as possible and made himself available during the process to answer any of my questions. I commend everyone at Ford Maplecrest Mendham for providing an excellent service across the board and would highly recommend them! More
by Brandon A
April 27, 2022
Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Today I honestly can say I am so disappointed and regret purchasing my car from here. This dealer does not know the meaning of words like loyalty, quality, trustworthiness, integrity. When I have to bring my truck in 4 times for the same complaint over 6 months and be told “that’s normal”, then after the third time have the front differential FIXED (poorly), not replaced. That is why FORD has a poor reputation. I purchased my certified pre owned F150 with the extended bumper to bumper warranty so I could have a worry free experience. But last week I’ve had enough. I make an appointment which takes 3 months btw. (It seems there is a common them here) for, you guessed it the differential that is still not right and should have been replaced, not fixed only to be told, there’s no errors on the machine. Why do we need mechanics if it’s just about plugging a machine in and reading error codes. So I have to come back 3 more times to get it fixed? The sunroof doesn’t open and last time I heard something break and literally rattles when I’m driving. “It’s just dirty and not covered under the warranty.” Can you change the breaks, they squeal and I don’t feel safe. “They’re only 85% worn, you don’t need to change them.” The transmission feels strange, maybe you can change the oil so it runs smoother. “????????”. I ordered a lightning through you over 16and my 3 friends already got they’re serial numbers. Any news about my truck? “We have no idea about anything. But we need our loaner car back. Hey did you want to buy tires?” Even after talking with the owner of the dealership. I get nothing done. There is no hope. And I have had it with this horrible customer service. More
by Nader1101
April 18, 2022
James and Marie were wonderful to work with! A very pleasant experience and I would recommend Maplecrest Ford to anyone who needs a new vehicle. A very pleasant experience and I would recommend Maplecrest Ford to anyone who needs a new vehicle. More
by New F150
April 08, 2022
Another five star experience at Maplecrest Ford! The process was stress free and pleasant. James and Dave are always a pleasure to work with. I love my new Explorer and recommend both the vehicle The process was stress free and pleasant. James and Dave are always a pleasure to work with. I love my new Explorer and recommend both the vehicle and dealership! More
by GG123
Employees Worked With
