Maple Hill Auto Group - Service Center

Friendly They answer all questions so I feel comfortable I no longer dread service visits for my car The Staff are friendly and helpful. Car looks great from free wash and I drive out smiling I no longer dread service visits for my car The Staff are friendly and helpful. Car looks great from free wash and I drive out smiling More

Satisfied customer My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I st My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I still thought The battery should be covered. The service manager agreed and replaced the battery at no charge. The decision aligned with the great service I've been receiving. I continue to be a very satisfied customer. More

Inadequate communication Service advisor did not communicate the status of my service during an almost 3 hour wait. You make an appointment with the belief that your service w Service advisor did not communicate the status of my service during an almost 3 hour wait. You make an appointment with the belief that your service will fit within a timeframe. If that is not the case, communicate it. Second, nor was the outcome of the systems inspection communicated until I asked after I had paid for service. Third, on my prior visits I had issues with misinformation that resulted in a higher service bill. These little things add up, making this dealer less competitive compared to others in the area. More

Bad Gas Nightmare Oh gosh. I was in a nightmare with my outback running very rough and white smoke out tailpipe. Went to two mechanics who couldnt figure out problem an Oh gosh. I was in a nightmare with my outback running very rough and white smoke out tailpipe. Went to two mechanics who couldnt figure out problem and then Maple Hill Service Team came to my rescue. TYLER WEST and their Master Mechanic Special Shout Out!! Awesome to work with staff! They figured out problem. Bad gas. Was deisel fuel mix. Was awful month getting figured out. I highly,highly recommend this service department at Maple Hill Auto Service. Will always take my outback there for service. 5 STAR all the way baby!!! More

AC system They repaired the AC system of my car, Subaru Forester 2017 for free because the repair for malfunction of the AC system was under factory warranty. I They repaired the AC system of my car, Subaru Forester 2017 for free because the repair for malfunction of the AC system was under factory warranty. I'm very satisfied with their service. More

Maintenance Experience It is always a pleasure to come to the dealership for my maintenance as I just joined their family 3 years ago. I had shopped around for a new car bu It is always a pleasure to come to the dealership for my maintenance as I just joined their family 3 years ago. I had shopped around for a new car but right away I knew I was at the right dealership. I bought om the first visit !!!! More

Tough problem to diagnose The Blind Spot Assist feature on our 2017 Outback was not working. After determining we had not somehow inadvertently shut off the feature, the servi The Blind Spot Assist feature on our 2017 Outback was not working. After determining we had not somehow inadvertently shut off the feature, the service crew performed detailed diagnostic work and determined the BSA module needed to be replaced. Work did take two trips to the dealer, and included a loaner car for the multiple day repair. In the end the problem was solved under warranty. Thanks to Cassandra for keeping us informed of the progress along the way and the use of a loaner vehicle. More

Very pleased with prompt service I arrived on time and was out 10 minutes early. I was impressed with efficient service and the full explanation given of work needed. Very happy! I arrived on time and was out 10 minutes early. I was impressed with efficient service and the full explanation given of work needed. Very happy! More

Very satisfied with service department I scheduled an oil change and tire rotation but then noticed my outback was idling rough and hesitated on take-off before that time. I brought my out I scheduled an oil change and tire rotation but then noticed my outback was idling rough and hesitated on take-off before that time. I brought my outback in and rescheduled to have everything handled at once. There was no problem getting an appointment that worked for me. The work was completed in a very timely fashion and the engine situation was taken care of. Everything was explained to me clearly and was told if it happens again to bring it in and it will be fixed. More

Helped me out Greatly Regular oil change service. They inquired if I needed the filters changed and allowed me to look at them and I indicated I would wait until the next Regular oil change service. They inquired if I needed the filters changed and allowed me to look at them and I indicated I would wait until the next change. I had an emergency come up in my business, so I indicated that to my service rep, Steve Nutt and he helped facilitate getting my car out at little sooner so I could get away as soon as possible. They completed the multi-point inspection and check all tire pressures. More