Maple Hill Auto Group - Service Center

Always helps in all situations! Steve has always helped us with my daughter's car. Yesterday, we took the car in - neither front seat belt worked. It was a safety issue. We asked if Steve has always helped us with my daughter's car. Yesterday, we took the car in - neither front seat belt worked. It was a safety issue. We asked if someone could please look at it (they were extremely busy) and tell us at least what was wrong so the part could be ordered. The auto mechanic took both of the seat belt covers apart and put it together correctly for us. ( My daughter's car was vandalized at college and the collision repair shop just returned the car and apparently installed the mechanism incorrectly.) Thanks to Steve and the mechanic my daughter didn't need a loaner and can safely drive her car again. We also bought two new Hyundais after we moved to Monroe,MI. We have driven the 2 hours to Kalamazoo to get the maintenance completed for both new cars. It is less expensive than the local Hyundai service centers and it is done correctly (Our local Hyundai incorrectly put the tires on and a wheel nearly fell off my husbands car. They also wanted $200 just to do a visual inspection after my husband hit a pot hole.) We love Steve, Maple Hill, and the mechanics and the fantastic job they do to keep our cars running smoothly! I will always take our cars to Steve! More

Always Great Service Our first experience with Maple Hill Auto was the purchase of a 2009 Sonata. We were so pleased with the performance of the vehicle and the outstandin Our first experience with Maple Hill Auto was the purchase of a 2009 Sonata. We were so pleased with the performance of the vehicle and the outstanding service received on our 3 month maintenance visits my husband and I decided to purchase a second vehicle in 2010. In 2017 we were in need of an SUV to hall our bikes around. Although we did run through the Ford Dealership lot, there was no question in my mind that our 3rd vehicle would be a Hyundai. This decision was not only based on price and performance, but the sincere effort of Steve Nutt and his crew to help me maintain a safe and dependable vehicle, no matter the inconvenience to their schedule, so I can get to work each day. Car number 4 is just around the corner and I have my eye on a Veloster this time! I hope Steve isn't thinking of retiring in the next few years. More

Great Service! Purchased my Subaru from Maple Hill and have been using their Service Department. Very pleasant experience! Convenient making appointment either onlin Purchased my Subaru from Maple Hill and have been using their Service Department. Very pleasant experience! Convenient making appointment either online or on the phone! Excellent followup after my appointment. More

Lack of knowledge and communication My service technician lacked the knowledge and skill needed to confey what was going on with my car. My frustration could have been avoided if the te My service technician lacked the knowledge and skill needed to confey what was going on with my car. My frustration could have been avoided if the technician had the experience necessary to the job. I felt like I had to pull information out and I still didn’t understand. The tech tried but lack of skill came through. Luckily when I picked up my car another service technician was around who understood and could explain what was happening with my car. Maple Hill’s service use to be the best but in the past year things have changed and not for the better More

You make it easy I made the appointment on line. I was greeted with a friendly smile and we reviewed what was to be done. Misty checked in while I was in the waiting I made the appointment on line. I was greeted with a friendly smile and we reviewed what was to be done. Misty checked in while I was in the waiting room to review what the tech recommended be done. Everything was done on time and to my expectation. Thanks. More

Service at Maple Hill Subaru The service appointment that I had for my Outback at Maple Hill Autogroup rates ten stars! Everyone in the Service Department was friendly, courteous The service appointment that I had for my Outback at Maple Hill Autogroup rates ten stars! Everyone in the Service Department was friendly, courteous and extremely helpful. It was a great to deal with Cassandra, Heather, Marlin, and Cade. They made the experience a pleasure. Best of all, my car was serviced in less time than I’d been told to expect. Although I was happy to spend time in the super comfortable waiting area (stocked with snacks) I was finished in forty-five minutes. I was so impressed with the sales group at Maple Hill and the service team is just as awesome. More

24,000 mile checkup I had had my oil changed at 23000 miles so I was told I could wait for the next one due before I had this checkup. Unfortunately, I was not notified t I had had my oil changed at 23000 miles so I was told I could wait for the next one due before I had this checkup. Unfortunately, I was not notified that a 30,000 mile checkup would be due soon after and that I could just schedule this one instead which takes care of some of the same things. I was fully prepared to be at the dealer for a longer time this morning for service expecting some of these things to be taken care of. More

Peace of mind it is critical to me to be certain my automobile is in top working function because 1. I drive a lot 2. I often have a passenger who’s safety I am ent it is critical to me to be certain my automobile is in top working function because 1. I drive a lot 2. I often have a passenger who’s safety I am entrusted with. I know I can rely upon, and I expect, the folks at Maple Hill auto to assure my Car is running at is best possible performance. It’s gives me peace of mind knowing I can count on Maple Hill’s Subaru service Team. Thank you Bev More

Service Dept. We took our Outback in for routine oil change and everyone was friendly and courteous as always. We waited in the very nice waiting area where coffee We took our Outback in for routine oil change and everyone was friendly and courteous as always. We waited in the very nice waiting area where coffee, juice and snacks awaited us. When finished all auto check points were gone over with us and we were on our way. I appreciate the extras, like seat covers before working on our car and always returning it with a car wash. Very nice! More

5 stars for Tyler West, not necessarily the service center. Much better experience with service representative than the one I had last time! However, waiting room still cannot compare to Toyota’s on Stadium Dr. Much better experience with service representative than the one I had last time! However, waiting room still cannot compare to Toyota’s on Stadium Dr. More