
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Love my Subaru! Car in for 30,000 service. Greeted by multiple staff with a smile and hello. Very clean facility. Tyler West, service advisor, was very pleasant and p Car in for 30,000 service. Greeted by multiple staff with a smile and hello. Very clean facility. Tyler West, service advisor, was very pleasant and professional. He explained in detail all components of the service to be done and then at completion of the visit also explained clearly everything that was done. I left feeling that my car was handled with care and great expertise. More
Couldn't ask for better service Heather and the rest of the Maple Hill employees were friendly and attentive and kept me informed every step of the way. The waiting area was comfort Heather and the rest of the Maple Hill employees were friendly and attentive and kept me informed every step of the way. The waiting area was comfortable and clean, with good wi-fi and a well-stocked K-cup coffee machine. Once they got my car examined and realized it was a more serious problem than they initially estimated, they arranged a courtesy shuttle to drive me home so I wouldn't have to wait there for hours. The repairs were completed same day, my car works good as new now, and everything was covered by the warranty. It was as easy and no-hassle an experience as I could ask for. More
Fast and Friendly Took my 2016 Subaru Crosstrek in for service today and was in and out in under 40 minutes! WOW, the best! I am always happy with the service departmen Took my 2016 Subaru Crosstrek in for service today and was in and out in under 40 minutes! WOW, the best! I am always happy with the service department and the care and concern they have for each and every individual. Outstanding service and staff. Who could ask for more??? More
Outstanding Experience Without a doubt the easiest, fastest and most enjoyable car buying experience I’ve ever had. From the sales manager, Greg, to financing with Matt to Without a doubt the easiest, fastest and most enjoyable car buying experience I’ve ever had. From the sales manager, Greg, to financing with Matt to the delivery and walk around with Nick...Maple Hill knocked it out of the park. More
Service Great service,always ready to assist you, ready with anwers and great at problem solving issues with our cars. Just appreciate their loyal customer c Great service,always ready to assist you, ready with anwers and great at problem solving issues with our cars. Just appreciate their loyal customer care plan, always ready to help us out. c.j.kellogg More
Great customer care Steve Nutt has been excellent with regards to providing service for our Hyundai Santa Fe. He is always pleasant, helpful and accommodates our schedule Steve Nutt has been excellent with regards to providing service for our Hyundai Santa Fe. He is always pleasant, helpful and accommodates our schedule. Phil Lawrence sold us our Santa Fe, and recently we needed some assistance with regards to our tow package and he completely resolved our issue. More
new car purchase Nick and Matt did a great job helping me buy my car. I will try to send people I know to this dealership. Nick was very patient with me because I was Nick and Matt did a great job helping me buy my car. I will try to send people I know to this dealership. Nick was very patient with me because I was having a hard time picking out the color car I wanted, More
Clunking wheel and engine light. This is my second trip to the service dept for my 2006 Subaru Outback. My first experience was awesome and they did not let me down this time either! This is my second trip to the service dept for my 2006 Subaru Outback. My first experience was awesome and they did not let me down this time either! Heather Crummel scheduled my appointment, and got me a wonderful new Subaru Outback to drive. After diagnosing my problem we determined what had to be fixed right away for safety ( ball joint falling apart). We also went over my extended warranty to determine if any of my work was covered. My car was fixed and came back to me clean and running great! Thank you Heather and the Service people who worked on my car. More
Could not be any better Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dea Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dealership service bay without an appointment looking for help with my situation. Concerned that heavy continued wear might lead to a blow out on the towed vehicle I asked if service could fit me in to their work schedule some time during the day. Speaking with Ms Cassandra Westfall, the service advisor she spoke to the service manager, on my behalf and arranged a check of the vehicle for alignment problem and if I would need to replace the tire or possibly all 4 tires. I had arrived unscheduled at 8:00am and expected to spend the entire day waiting but to my surprise the vehicle was repaired and ready in a couple hours. The situation was rectified and Ms Westfall kept me advised of the progress, answered all my questions and was genuinely there to see I got the help needed to be safely on the road with the repairs performed. Again, expecting a costly repair the final cost was far below my expectations and I was advised that I did not need to purchase 4 new tires. The honesty and thoroughness of the Dealership truly impressed me. I would highly recommend MapleHill Subaru based my personal experience and the assistance from Ms Cassandra Westfall. Ed L. More
10,000 mile service Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. More