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Manly Hyundai - Service Center

Santa Rosa, CA

4.7
350 Reviews
Call Service Center (707) 545-7212

350 Reviews of Manly Hyundai - Service Center

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December 12, 2023

Came in for service and interacted primarily with Laura Stout, who was excellent. My first experience with this dealership. Very positive. More

by dcellers
Recommend Dealer
Yes
Employees Worked With
Laura Stout, Laura Stout
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December 08, 2023

Excellent service! I had to take my Ioniq 6 in for a software update. Cesar Lopez in the service department was professional and friendly. He explained the work that ne More

by nealrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
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December 02, 2023

Cesar Lopez was very professional and informative. He was friendly and efficient. we would deal with him again. More

by tony-mary
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
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December 01, 2023

The staff is friendly and efficient. Cesar was thorough, fast and a pleasure to deal with. Having the shuttle service is a big plus. Being able to wait at home means a long service do More

by Mike Beeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
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November 18, 2023

Jennifer Crouch provides excellent service and communication even when the volume of clients seems excessive. More

by mscelg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2023

I have had my car serviced at Manly twice. Both times they have provided efficient and friendly service. I would recommend them to anyone who asked. More

by rpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
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Nov 14, 2023 -

Manly Hyundai responded

Thank you for the positive feedback. We truly appreciate it and look forward to providing exceptional service to you in the future. Mark Conrad

November 08, 2023

Vehicle in for factory recall. Had to wait 3/4 of an hour before service rep reached me. Unacceptable wait. FAR TOO LONG! To their credit, dealer provided a loaner vehicle. More

by Jon
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Lopez
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Nov 08, 2023 -

Jon responded

Well, there are as you say, mitigating circumstances, both of which can be laid at Hyundai's door. Anti-theft issue is theirs. Lack of dealer in Marin is theirs too. While I won't be bringing my vehicle by for a while, seems to me you could at least warn your customers of the extended wait time. Better yet, set up a process where they are advised of the wait time, with a means to respond and get some sort of token which they can bring with them to assure their spot in line. Your service rep, Cesar, was excellent. No complaints there. And I appreciate being given a loaner while my vehicle was being serviced (which BTW took most of the day for a ICCU module replacement). I also own a Kia EV6, and there is a Kia dealer in Marin. I would appreciate it if you could impress on Hyundai with whatever means are at your disposal the importance of establishing a dealer in an affluent area where your excellent product will likely find willing buyers.

Nov 09, 2023 -

Manly Hyundai responded

I understand your frustration, but as you noted, we did our very best to accommodate you by providing a vehicle. Please know that we are the only dealer within 37 miles which is not typical for any other brand. This leaves us as the sole provider for owners that would normal be serviced by 3 dealers. Additionally, due to the anti theft recall that was recently issued, the volume is much greater than normal. We are doing everything possible to provide the highest level of service given our current constraints. Best regards, Mark Conrad Parts & Service Director

October 31, 2023

Excellent and prompt help from Michael in the parts department. He was willing to go beyond dealing parts and helped me address a problem with my car's license plate installation. For a walk-in service More

by Eddie
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michael Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 27, 2023

I’m quite sure Laura has read a “how to succeed in business book” - she always under- promises and over-performs. I enjoy interacting with her and watching how she makes every customer feel welcome. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Stout
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October 27, 2023

Manly did a great job servicing my car. Cesar was very attentive, informed me of any updates, professional, and friendly. More

by Lovebug
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
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