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Manly Hyundai - Service Center

Santa Rosa, CA

4.7
351 Reviews

351 Reviews of Manly Hyundai - Service Center

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September 16, 2022

The people who work here in customer service are nice, but the service dept needs help. Windshield recall and it was 2 trips down to address the issue and another trip after the windshield was ordered. Th More

by Mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Friendly, polite, helpful, as well as having a comfortable waiting area including snacks and beverages. More

by Hot Tamale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Samantha Nicasio
September 15, 2022

Super courteous staff, efficient dealership, wonderful lobby to wait, everyone’s courteous and friendly. Excellent overall staff More

by Jeannechalmers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
September 04, 2022

Poor management & organization, but good, caring & competent staff. We got a re-call notice and made an appointment for 2 weeks in the future for the needed correction. When we arrived, we were told More

by Pokey95519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Kelleher, Samantha Nicasio
Sep 06, 2022 -

Manly Hyundai responded

Good morning Pokey! Thanks for choosing Manly Hyundai. I am sorry about the experience your had. This is the first I am hearing of this. I do apologize, I understand how frustrating the situation is. I would like to look into the matter and follow up with you. Do you have an invoice number I can use to look up your information? I'm sure we can remedy all of this quickly. I look forward to hearing from you soon. Zach Roberts Service Director Manly Automotive Group.

Sep 06, 2022 -

Pokey95519 responded

Hi Mr. Roberts; Thank you for your kind & prompt response. In regards to your request, our service invoice # is 355232. Also, I left the receipt for the 1/2 tank of gas with Tammy when we were there. Thank you again for your concern & follow up......Patrick

Oct 14, 2022 -

Pokey95519 responded

Hi Mr. Roberts......I am following up on my concern and your response requesting an invoice number (which I provided) and your comment that you should be able to remedy this quickly. I am following up as I have not heard from you since I responded to your message. What is the status of resolution? Thanks much.....Patrick

August 31, 2022

Very happy with the service Manly provides and the friendly helpful staff. Thanks to you all. More

by cahambrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout
August 30, 2022

Jennifer was great , professional and friendly. Took time to go over some options with me regarding tires. Thsbks! More

by Jmestrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

WAS HOPING MY CAR WAS GOING TO BE WASHED LIKE MY 1ST VISIT.DID NOT WASH MY CAR.I DIDN'T WASH EARLIER IN WEEK BECAUSE DEALERSHIPS ALWAYS GIVE YOU YOUR VEHICLE BACK CLEAN AS A PROFESSIONAL COURTESY FOR More

by j.hyde0769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Vazquez Abarca
Aug 22, 2022 -

j.hyde0769 responded

THAT'S. MY REVIEW FROM MY VISIT ON 8/4 IN WHICH I WAS SCHEDULED FOR A 9:30 APP.

August 17, 2022

Jennifer, my service advisor, took excellent care and responsibility. She was honest, fair, friendly, knowledgeable, and professional. I highly recommend Manly Hyundai! More

by Scott G Howell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

Service team always excellent! Laura is a rockstar in my eyes! Prompt responses, personal greeting and always smiling!! Love the service I get whenever I come in to Manly Hyundai More

by greg4fleet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Kelleher, Laura Stout
August 05, 2022

The service staff are extremely courteous and straightforward. The shuttle is fabulous. I feel like both me and my car are in good hands. More

by Ftrohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Jonathan Vazquez Abarca
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