351 Reviews of Manly Hyundai - Service Center
Laura went above and beyond to make sure my vehicle was taken care off and she let me know of everything my vehicle needed replaced before the mechanics did the work. She answered all my questions in a tim taken care off and she let me know of everything my vehicle needed replaced before the mechanics did the work. She answered all my questions in a timely manner. I felt very comfortable asking her questions and concerns. Thank you so much to Laura More
This review is for Michael in the service department. I was stuck (dead battery) up in Santa Rosa (I live in the east bay) at my doctors office, after finding out some pretty bad news. Michael came TO ME I was stuck (dead battery) up in Santa Rosa (I live in the east bay) at my doctors office, after finding out some pretty bad news. Michael came TO ME, at my dr office, and changed my key FOB battery, and jumped my car. He saved my day. And as a reminder, this was 10-15 min before closing. He didn’t have to do any of that, but it meant so much to me. More
Overall, the service was fine, but a couple of things that could be improved: In the case of a price change, give a more exact amount. An estimate was given, but it turned out to be a bit less than what that could be improved: In the case of a price change, give a more exact amount. An estimate was given, but it turned out to be a bit less than what I paid. Also, after being told initially my car was going to be ready by EOD, I had to call back multiple times to get a new time. I don’t mind a delay so much as I’d want it to be communicated to me. Because I didn’t get the new information, I had to delay my return to the office until lunch the following day. So a bit better communication on expectations around charges and timing. Otherwise, was a good experience. More
Service is always fast and friendly. They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very helpful. One of the better service department I have had to deal with in all my years of owning various brands of cars. Manly will keep me as a loyal Hyundai customer for many years to come. More
Laura, the service advisor was very courteous and helpful. I brought in the Sonata midday for recall repair and I also wanted them to fix the problem with the headlights turning off and on when usin helpful. I brought in the Sonata midday for recall repair and I also wanted them to fix the problem with the headlights turning off and on when using the turn signal. When I found out the repair will take the rest of the day, I did not want to wait in the dealership that long so I told Laura I'll just bring the car next morning, but she was concerned about my safety for driving the car with the headlight problem. Since I live 27 miles away from the dealership, she had offered ne to use one of their loaner car to drive home and use it until the Sonata is fixed. Laura sure is a valuable employee of the dealership and a problem solver. She has a great personality and a bubbly attitude that will make your day! More
Sam and Jennifer in the service dept are very friendly and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can cont and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can continue to work while services are performed! The only reason I didn’t give 5 stars is that pricing for simple items is ridiculous (but then so is every other dealer). For example, they wanted to charge me nearly $150 to replace the cabin and engine air filters which I bought (both) on Amazon for $17 each and literally replaced both in 5 minutes. Otherwise, service has been great! More
Why the customer has to pay for factory defects? If the franchises operates in the factory name, why they do no take responsibility for the factory defects? If the franchises operates in the factory name, why they do no take responsibility for the factory defects? More
Laura is a great person that works at Hyundai she is fast, direct and charming. Lucky you have her in your employment. Best wishes James and Pat Potter fast, direct and charming. Lucky you have her in your employment. Best wishes James and Pat Potter More
I was informed my car was read. When I arrived I guess the representative’s were all out to lunch and the young man left the facility to get some lunch and the two other ladies info When I arrived I guess the representative’s were all out to lunch and the young man left the facility to get some lunch and the two other ladies informed me I had to wait until 1. Not too happy about that when I saw them helping other people. More