Back

Manly Hyundai - Service Center

Santa Rosa, CA

4.7
351 Reviews

351 Reviews of Manly Hyundai - Service Center

Sort by
November 23, 2022

Laura went above and beyond to make sure my vehicle was taken care off and she let me know of everything my vehicle needed replaced before the mechanics did the work. She answered all my questions in a tim More

by Agonzalez_520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Stout
November 14, 2022

This review is for Michael in the service department. I was stuck (dead battery) up in Santa Rosa (I live in the east bay) at my doctors office, after finding out some pretty bad news. Michael came TO ME More

by Audreysolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Audreysolon responded

Michael was a lifesaver.

November 10, 2022

Overall, the service was fine, but a couple of things that could be improved: In the case of a price change, give a more exact amount. An estimate was given, but it turned out to be a bit less than what More

by TimL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (Driver)
October 14, 2022

I appreciated the courtesy and professionalism and willingness to help of the people at Manly. More

by JHIMES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 14, 2022

Service is always fast and friendly. They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very More

by leewebber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Laura, the service advisor was very courteous and helpful. I brought in the Sonata midday for recall repair and I also wanted them to fix the problem with the headlights turning off and on when usin More

by novato13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 13, 2022

Sam and Jennifer in the service dept are very friendly and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can cont More

by Gregslaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Nicasio
September 28, 2022

Why the customer has to pay for factory defects? If the franchises operates in the factory name, why they do no take responsibility for the factory defects? More

by maritzaneilawills
Recommend Dealer
No
Employees Worked With
Jonathan Vazquez Abarca
Sep 29, 2022 -

Manly Hyundai responded

Good afternoon Maritza. I am reaching our to better understand why you are not satisfied with the service we have provided. Seems you came in for some concerns that we were able to verify but were not able to repair at no cost as the vehicle is no longer within the warranty period which is 3/36 for limited items and 5/60 for others. The factory (Hyundai) does not allow us to provide repairs at no cost after the warranty has expired. Is there something else that occurred here at Manly that you are not satisfied with? Please let me know if I can be of further assistance. Regards, Mark Conrad Service Manager

September 28, 2022

Laura is a great person that works at Hyundai she is fast, direct and charming. Lucky you have her in your employment. Best wishes James and Pat Potter More

by Potsypotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
September 18, 2022

I was informed my car was read. When I arrived I guess the representative’s were all out to lunch and the young man left the facility to get some lunch and the two other ladies info More

by Es
Recommend Dealer
No
Employees Worked With
I only dealt with the service department
...
11
...