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Manly Hyundai

Santa Rosa, CA

4.8
1,518 Reviews
Hello, my name is Brian Manly. My father opened his first store on Santa Rosa Avenue in 1961. A lot has happened since then, not the least being our Hyundai store which we opened on February 12th 1986. We sell new Hyundai vehicles, and also have a beautiful selection of preowned vehicles. Our goal being 5 star service. We couldn't have done all this without the support of our community and we hope to continue as the trusted place for your automotive needs! I'll see you at Manly's!
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2755 Corby Ave

Santa Rosa, CA

95407

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Showing 1,518 reviews

September 29, 2022

Brandon was super helpful. Helped me find a few vehicles that I liked and test drove. He answered all of my questions. More

by k.shorty71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Arteseros
September 28, 2022

Why the customer has to pay for factory defects? If the franchises operates in the factory name, why they do no take responsibility for the factory defects? More

by maritzaneilawills
Recommend Dealer
No
Employees Worked With
Jonathan Vazquez Abarca
Sep 29, 2022 -

Manly Hyundai responded

Good afternoon Maritza. I am reaching our to better understand why you are not satisfied with the service we have provided. Seems you came in for some concerns that we were able to verify but were not able to repair at no cost as the vehicle is no longer within the warranty period which is 3/36 for limited items and 5/60 for others. The factory (Hyundai) does not allow us to provide repairs at no cost after the warranty has expired. Is there something else that occurred here at Manly that you are not satisfied with? Please let me know if I can be of further assistance. Regards, Mark Conrad Service Manager

September 28, 2022

Laura is a great person that works at Hyundai she is fast, direct and charming. Lucky you have her in your employment. Best wishes James and Pat Potter More

by Potsypotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
September 22, 2022

Juan was so helpful! I had a couple hours to trade in my old Prius and get a new one. He and sales manager Paul had cars ready for me to look at, quickly assessed what wa More

by Nurse Alice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Paul
September 18, 2022

I was informed my car was read. When I arrived I guess the representative’s were all out to lunch and the young man left the facility to get some lunch and the two other ladies info More

by Es
Recommend Dealer
No
Employees Worked With
I only dealt with the service department
September 16, 2022

The people who work here in customer service are nice, but the service dept needs help. Windshield recall and it was 2 trips down to address the issue and another trip after the windshield was ordered. Th More

by Mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Friendly, polite, helpful, as well as having a comfortable waiting area including snacks and beverages. More

by Hot Tamale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Samantha Nicasio
September 15, 2022

Super courteous staff, efficient dealership, wonderful lobby to wait, everyone’s courteous and friendly. Excellent overall staff More

by Jeannechalmers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
September 11, 2022

Down to earth and knowledgeable salesperson and professional team. We are sold in Hundai. Thank you. More

by Sm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael White
September 04, 2022

Poor management & organization, but good, caring & competent staff. We got a re-call notice and made an appointment for 2 weeks in the future for the needed correction. When we arrived, we were told More

by Pokey95519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Kelleher, Samantha Nicasio
Sep 06, 2022 -

Manly Hyundai responded

Good morning Pokey! Thanks for choosing Manly Hyundai. I am sorry about the experience your had. This is the first I am hearing of this. I do apologize, I understand how frustrating the situation is. I would like to look into the matter and follow up with you. Do you have an invoice number I can use to look up your information? I'm sure we can remedy all of this quickly. I look forward to hearing from you soon. Zach Roberts Service Director Manly Automotive Group.

Sep 06, 2022 -

Pokey95519 responded

Hi Mr. Roberts; Thank you for your kind & prompt response. In regards to your request, our service invoice # is 355232. Also, I left the receipt for the 1/2 tank of gas with Tammy when we were there. Thank you again for your concern & follow up......Patrick

Oct 14, 2022 -

Pokey95519 responded

Hi Mr. Roberts......I am following up on my concern and your response requesting an invoice number (which I provided) and your comment that you should be able to remedy this quickly. I am following up as I have not heard from you since I responded to your message. What is the status of resolution? Thanks much.....Patrick

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