Manly Hyundai

Disrespect for the Customer Manly Auto Group This is a true story about a used car I purchased from Manly Auto Group on Corby Ave in Santa Rosa. I asked to look at a 2010 Ford Flex and after wai This is a true story about a used car I purchased from Manly Auto Group on Corby Ave in Santa Rosa. I asked to look at a 2010 Ford Flex and after waiting 20 minutes, the salesman drive up in a dirty car both inside and out looking nothing like the photo on the website. While test driving there was a noise coming from the left front of the car and I was assured it would be repaired in time for pick up on Monday. After completing the trade and signing the papers, they gave me a loaner car until I was to return on Monday, perhaps Tuesday. I heard nothing from them until I called on Wednesday (from this point on, I became a customer who never received a call from Manly Auto until I called first, not a single one.) I got another call later that Monday telling me they were not going to fix the problem which I was told was the driver seat adjustment motor. So here I am, 9 days later, no car and another problem with the car that was not disclosed to me. Manly returned my call on Wednesday and I was told the car needed a part and it would not be ready until the following Wednesday. Meanwhile, they kept putting new purchase contracts in front of me lowering the price as their promises began spinning out of control. So, I purposely waited until the following Wednesday to see if they would call and they did not. So I called Thursday and they promised to bring me the car on Sunday morning with a new purchase contract to sign. So three weeks, no car and would you know that on Sep 2 the car BLEW A HEAD GASKET. I will be filing a Small Claims Court Action and Redwood Credit Union will be applying pressure as they were also sold a piece of collateral as fraudulent security for a car load. If this review can save one person, no, five people from going to Manly Auto to buy a car, it is worth my telling this cautionary tale. Here are the names of the folks involved: Gary Silva, Used Car General Manager, will not be fixing my car after his inspection of the engine. Robert Trompeter, the Used Car Manager who left a week after I purchased the car. Barry Silk, the salesman who first drove the car for me to test drive. Clint Lyon, not anywhere close to the gutless wonders, but still working at Manly which says something. More

Great Dealership friendly staff After a bad experience with another hyundai dealership, I reached out to manly hyundai by phone. Gave them all the information about what I was lookin After a bad experience with another hyundai dealership, I reached out to manly hyundai by phone. Gave them all the information about what I was looking for & what I wanted to pay & lease car for. Once they found the car & we agreed upon terms, I filled out application on line, so when i went to the dealership to get my new car I only had to sign the paperwork and be on my way. Out in 45 minutes (I previously owned the same car so I didnt need a walkthru of it).Clint Lyon& Chris Samler were amazing! They made the experience pleasant! More

Steve Mckerracher Steve was very helpful and professional throughout in the selection and financing of our new Elantra. Very thorough! I would and will recommend Steve Steve was very helpful and professional throughout in the selection and financing of our new Elantra. Very thorough! I would and will recommend Steve to my family and friends. More

First time car buyer Mike and Chris were a great pleasure to work with. I was dreading the car buying experience, but they made everything so easy and painless. Thank you Mike and Chris were a great pleasure to work with. I was dreading the car buying experience, but they made everything so easy and painless. Thank you for working with me. More

Working with Steve McKerracher We worked with Steve to purchase a 2013 Hyundai Sonata. From the time of my initial inquiry for a price quote via the Internet to the final delivery We worked with Steve to purchase a 2013 Hyundai Sonata. From the time of my initial inquiry for a price quote via the Internet to the final delivery of the car, Steve repeatedly demonstrated qualities of true professionalism. These qualities and examples include: 1) Showing a sense of caring and constantly keeping our interest in mind. Steve immediately understood our needs and our budget as well as appreciated our time. As a result, he limited our selection of cars to preview. In fact, we ended up purchasing the Sonata instead of the Impala we originally had in mind. He also took care to stay on site while we finalized the financing. We were both appreciative and surprised to see him after all the papers were signed. 2) Prompt follow up on outstanding items. Because the car was not immediately available for delivery, Steve always kept us abreast of when we could actually take delivery of the car. He always returned my calls in a reasonable amount of time. Steve also promptly followed up on an e-mail I mistakenly received from a vendor. Working with Steve and the staff in general at Manly was a very positive experience. Thank you Steve! Sherwin and Eileen Mateo More

Great dealer scores loyal customer. Steve went out if his way to make a difficult credit situation along with a small down payment still result in me getting the car of my dreams. Being Steve went out if his way to make a difficult credit situation along with a small down payment still result in me getting the car of my dreams. Being young, 20 years old, and a first time buyer, Steve worked with me and made me feel comfortable buying my new car. I will certainly return to Steve and Manly Hyundai in the future as well as recommend them to my friends. More

Overall Excellent Experience My car buying experience at Manly Hyundai was great. I was helped in a timely fashion, was not pressured, and had all my questions answered. I walke My car buying experience at Manly Hyundai was great. I was helped in a timely fashion, was not pressured, and had all my questions answered. I walked out the door with a good deal and a fantastic vehicle. More

Great driving car! I test drove another brand car but really liked the Hyundai Elantra best! The hardest part was figuring out what color to choose. I finally chose wh I test drove another brand car but really liked the Hyundai Elantra best! The hardest part was figuring out what color to choose. I finally chose white, and I got the Value edition and will have leather seats installed this week! I couldn't be happier! More

Great vehicle at a great price. No problems. Steve was my perfect salesman. Straight answers, direct information, no games, no surprises. We couldn't be happier with our service and our purchase. Steve was my perfect salesman. Straight answers, direct information, no games, no surprises. We couldn't be happier with our service and our purchase. We have enjoyed using it these past few weeks, and saving a TON on gas. More

Above and beyond Many was very helpful and gracious in the purchasing of this vehicle. We first purchased a used car and had it delivered to Reno, Nevada. However, t Many was very helpful and gracious in the purchasing of this vehicle. We first purchased a used car and had it delivered to Reno, Nevada. However, two days later it became apparent that there was a problem in the transmission. Manly's service manager agreed to have a local dealer diagnose what was wrong, but the dealer could not get to our car for two weeks. Manly's new car sales-manager researched our problem and called us to say the car should be returned, that they would pick it up, and return our money or help us get into another vehicle. Manly made financing available that allowed us to purchase a new Elantra with payments only $1.00 more each month than the used car we had purchased. Manly went above and beyond what I expected from a car dealership. More