Manly Honda - Service Center

My service experience My side mirror camera was out of focus. First they cleaned it and tried to adjust it but nothing changed. So they decided to order and install a new My side mirror camera was out of focus. First they cleaned it and tried to adjust it but nothing changed. So they decided to order and install a new camera. The new camera works better than the original one. I am quite happy with the results and the way I was treated! More

I was well taken care of by every employee I was helped very quickly and unlike at some dealers I didn't feel forgotten in the waiting room, but I was regularly checked on and asked if I wanted I was helped very quickly and unlike at some dealers I didn't feel forgotten in the waiting room, but I was regularly checked on and asked if I wanted anything. More

Service rep was the best- Santiago Pizano. Knew when he worked at Sonoma Chevrolet. You are very fortunate to have him on your team. He is knowledgeable, fri rep was the best- Santiago Pizano. Knew when he worked at Sonoma Chevrolet. You are very fortunate to have him on your team. He is knowledgeable, friendly and has a great presence. More

Maintenance Service The service at Manly Honda was amazing. The staff (Santiago and Tony-Sales) were so kind and friendly. I love the remolding they did to there servic The service at Manly Honda was amazing. The staff (Santiago and Tony-Sales) were so kind and friendly. I love the remolding they did to there service department. We love are Honda"s and will come back soon for an upgrade. Thank you for your personal service! Karen More

Nicholas was a big help Went to get an oil change and 120,000 mile maintenance done. They were able to squeeze me into their already tight schedule. I was able to get a loane Went to get an oil change and 120,000 mile maintenance done. They were able to squeeze me into their already tight schedule. I was able to get a loaner car, which came in handy because they found a small issue with my car and needed to keep it longer. Nicholas was amazing at explaining everything and being very understanding of my situation!! More

Thank you Nicholas Hatch! Took my car in for a small repair. Nicholas was courteous, had the mechanics check an additional item that was concerning me. I am pleased! Took my car in for a small repair. Nicholas was courteous, had the mechanics check an additional item that was concerning me. I am pleased! More

Faulty starter motor I took my car in for service on a Saturday morning without having a scheduled appointment and was greeting by Nicholas. I briefly explained the reason I took my car in for service on a Saturday morning without having a scheduled appointment and was greeting by Nicholas. I briefly explained the reason for my visit and was delighted to hear that my car would be repaired that same day. Nicholas demonstrates professionalism, outstanding customer service and is genuinely courteous. His ability to explain things is exquisite. Highly recommended Service Advisor! More

Flat tire Nick Hatch took care of my car in the most professional manner, quickly and efficiently, after I had a frightening flat tire. My car, with a brand new Nick Hatch took care of my car in the most professional manner, quickly and efficiently, after I had a frightening flat tire. My car, with a brand new tire, was fixed without a problem and with deep understanding of my distress on his part. Thank you , Nick. I am most appreciative. Rita R. Santa Rosa More

Service Dept Customer Service The newly remodeled service department is great, but it might be easier for customers if the customer care desk were close to the entrance instead of The newly remodeled service department is great, but it might be easier for customers if the customer care desk were close to the entrance instead of the back. More importantly, I would have been happier not to wait 20 minutes before a service adviser could see me. The one that had been assigned when I scheduled my appointment online apparently was not available at my appointment time. I was planning to come a bit early to make sure I didn't miss the shuttle driver, but was advised by customer care on the phone not to do that, that the appointments were well staged to take care of everyone. After finally asking someone about it after waiting a while, a different adviser was assigned (Bill Petty), who took care of my appointment quite efficiently, set me up with the shuttle driver, and had my car in and out of there in three hours. You have very good business, many customers - perhaps hire more service advisers? More

Incredible service ! My uncle worked here for a while and that's why I always came here. He recently moved dealerships so I was hesitant to come in for service because I d My uncle worked here for a while and that's why I always came here. He recently moved dealerships so I was hesitant to come in for service because I didn't think I'd receive as great of service. I was SO wrong! I felt very valued as a customer and well taken care of. I was originally helped by Jess who was extremely helpful and professional. I had a couple questions about my lease and was then assisted by Sean who was amazing. He gave me a bunch of information on some future options for leasing or purchasing a car. He spoke with my like a friend and was very honest which I really appreciated. I look forward to coming back to this dealership. I usually don't enjoy having to bring my car in for service but the level of service I received today makes me look forward to coming back. Thank you! More