Manhattan Motorcars - Service Center

Professional Honest Quality Service Service; we have come to expect quality and value in a very timely manner; we don’t what to wait, we expect perfection and at an affordable price. Typ Service; we have come to expect quality and value in a very timely manner; we don’t what to wait, we expect perfection and at an affordable price. Typically you can have 2 of the three options but not all three. As a Porsche owner, car enthusiast and business owner I am very detailed orientated and insistent on near perfection that's what today customers expect. My recent experience with Porsche Service for my Carrera was exceptional; I was an hour or two outside Manhattan and looked to schedule service when my car broke down - there wasn't a Porsche dealer within 60 miles that could possibly service my car within the week; apparently they are all booked; with the exception of Manhattan Motorcars. I was able to call them on Sunday and arrange to have the car delivered to them on a flatbed on Monday morning. Michael Holland of Manhattan Motorcars was very professional, direct, honest and thorough, he provided feedback and status everyday. He managed expectations and was brutally honest, he went above and beyond what most dealers I have experienced would even consider. Never did they try to up-sell me on things that where not required but instead; offered a personal touch as if it was their sports car they where caring for, these guys are real car guys not wanta-be weekend warriors. I am very glad I looked at potential dealers before I had a problem - because it paid off - I found the best Porsche dealer in New York City and Long Island; quality, value, and well the time, it was worth it. More

Routine in the best sense of the word. Frederick Chan routinely handles all issues and matters, competently and professionally. He is unfailingly pleasant; he keeps me informed with respec Frederick Chan routinely handles all issues and matters, competently and professionally. He is unfailingly pleasant; he keeps me informed with respect to timing and cost; and he follows through with whatever needs to be done. I highly recommend his services. More

great experience its a great dealer the service is great i have no complain at all. michael holland was my service consultan and he kept me inform of every little deta its a great dealer the service is great i have no complain at all. michael holland was my service consultan and he kept me inform of every little detail that was going on with my car. great customer service . i really recomend this dealership. More

Service My service experience with Mr Michael Holland at Manhattan Motor Cars was completely streamlined. I really appreciate his kind and polite manners as w My service experience with Mr Michael Holland at Manhattan Motor Cars was completely streamlined. I really appreciate his kind and polite manners as well as keeping me informed as to when my car was looked at, what they found and when I could pick up the car. Having the complementary carwash and over checkup was really wonderful. More

Frnak Pica did an excellent job. Frank Pica did an excellent job. He was very cocientious and paid attention to detail. I would recommend any body work that is performed to go by him Frank Pica did an excellent job. He was very cocientious and paid attention to detail. I would recommend any body work that is performed to go by him for review. More

Excellent Service! Frederick Chan made our service experience quick and easy. From pick-up to drop-off, he was efficient and professional. Very prompt in responding via Frederick Chan made our service experience quick and easy. From pick-up to drop-off, he was efficient and professional. Very prompt in responding via email and a pleasure to deal with. Highly recommend! More

Excellent service very time My service rep is Frederick Chan. From the moment I walked in nothing but great service and attention. I wouldn't bring my car anywhere else. I kno My service rep is Frederick Chan. From the moment I walked in nothing but great service and attention. I wouldn't bring my car anywhere else. I know when I bring my 2013 Porsche Boxster in for any reason that I will be bringing it home in perfect condition. Thank you Manhattan Motorcars and Fred Chan for taking care of my car!! Linda Gertler More

Performs as advertised Easy review to write...car was picked up when requested, work was done very well and for exactly the estimate given and car was returned ahead of sche Easy review to write...car was picked up when requested, work was done very well and for exactly the estimate given and car was returned ahead of schedule...I wish everyone performed this well! More

Fantastic Experience at this Five Star service Center I want to start out this review by stating that I never write reviews. In fact this is the first review I have ever written. I felt compelled to write I want to start out this review by stating that I never write reviews. In fact this is the first review I have ever written. I felt compelled to write this review after my experience at Manhattan Motor Cars. Secondly, I am not affiliated or related in any way to Manhattan Motor Cars or any of its employees, contractors vendors etc. Approximately 3 years ago, I purchased a new Porsche Panamera 4S from a Porsche dealership in Florida. I purchased several premium upgrades including their audiophile level Burmester audio system. I was very happy with the purchase with the exception of an issue that developed 4 months post my purchase. My sound system began to experience erratic momentary (one-three second) pauses midway between MP3 tracks on my I-Pod & Cd players. After reconfirming the issue was not caused by my I-Pod, I brought the issue to the attention of the service dept. of the dealership where I purchased my vehicle. After several attempts, the service dept. deemed they could do nothing and the flaw was due to compatibility issues with the sound system and my I-pod. Last year I ended up relocating to NYC and brought my car in for its scheduled servicing to Manhattan Motor Cars. I dealt with a gentleman by the name of Freddy C. who assisted me from the time I scheduled the servicing. I explained to Freddy the issue I had with the sound system and he said he would fix the problem. A week later the car was fully serviced but the sound system issue was not resolved. Freddy clearly disclosed this issue to me and asked if I wanted the car back or if he could continue to search for the cause of the problem. I told him the issue was driving me nuts & I was willing to wait as long as it took to resolve the issue. Freddy introduced me to the head foreman in the service department and explained to him the issue at hand. Thereafter there were several futile attempts made to resolve the issue. Freddy clearly disclosed all the attempts and also reported to me that the attempts made did not resolve the problem. While most individuals would have given up, Freddy’s persistence and dedication to resolving the issue only grew stronger. He told me that “I know this is a big issue for you and I will get it resolved for you.” The service department did everything they could including contacted Porsche in Germany. Freddy gave me status updates twice a week on progress and to rule out causes of the defect. After close to 2 months of trial and error, on every level possible, Freddy and his team successfully resolved my issue. During this entire period, Freddy was responsive, positive, and professional even at times when I was not. He even offered to bring the car to me in the weekends when the service dept. was not working on the problem. I am thrilled to have my issue resolved but I am equally thrilled by the way I was treated and the level of professionalism by Freddy and his team. I am going to continue to be a customer at their service dept. and intend on purchasing my next premium vehicle from Manhattan Motor cars. More