Manchester Mazda - Service Center

Good dealership for sure. They got my car right in and fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. More

Recently we brought our 2009 CX-9 in for service, Pam and everyone in the service department went above and beyond to ensure the highest level of customer satisfaction. Every concern we had was met promptly everyone in the service department went above and beyond to ensure the highest level of customer satisfaction. Every concern we had was met promptly and professionally by a courteous and knowledgable staff. From our very first experience working with Joseph Hawley on the purchase of our car, to the continued support we receive through the service department, the staff at Mazda of Manchester have continuously provided a five star level of customer service. Thank you again! More

I brought my new 2012 CX-9 for some minor warantee work. The service department was very friendly and very knowledgable. Upon dropping my vehicle off, I was able to get a loaner car which made the day easi The service department was very friendly and very knowledgable. Upon dropping my vehicle off, I was able to get a loaner car which made the day easier to manage. Overall, very satisfied with the service department. On another note, I would just like to commend the Mazda of Manchester sales team. I bought my new 2012 CX-9 from Mazda of Manchester and had had a very pleseant experience from the beginning. I had originally gone to other Mazda dealers around the Hartford area and got the typical sales run around and "sales talk". I finally walked into Mazda of Manchester and spoke directly with Michelle Jette (one of the Sales Managers). I told her what options I wanted on the vehicle and the interior/exterior colors. I also mentioned the price I was willing to pay. She did some calculations and 30 minutes later I signed the agreement and bought the car. No haggling, no fuss. This is what car buying should be like. Great Work!!! I would highly recommend this dealership for its sales and service! More

Great customer service .. efficient timely cost effective services ... great atmosphere .. highly recommend this dealership for buying a car whether used or new and for having your service work done there. services ... great atmosphere .. highly recommend this dealership for buying a car whether used or new and for having your service work done there. More

Pam at the front service desk, is always very friendly and informative. The services performed are always done on time, and priced fairly. The waiting area is always clean and the seating is comfortable. and informative. The services performed are always done on time, and priced fairly. The waiting area is always clean and the seating is comfortable. More

Jeff Pollard is a top notch technician... highly-qualified, capable, and thorough in his diagnostic explanations. I've specifically asked for Jeff when serious work has to be done. The firs highly-qualified, capable, and thorough in his diagnostic explanations. I've specifically asked for Jeff when serious work has to be done. The first such was a while ago when the hydraulic clutch mechanism was binding on our 1998 Mazda 626. My having tied a rope onto it to pull it up off the floor so impressed Jeff that a mutual bond of respect was established during our short test drive. More recently when a heater hose sprang a leak on the same car I decided to have all the hoses replaced. Knowing that tearing into that vintage engine compartment could cause more problems, I asked for Jeff to do the job. More

My appointment was easy to schedule, I was received promptly at the scheduled time, the waiting area is always clean and comfortable and my car was finished earlier than the offered estimate. They mak promptly at the scheduled time, the waiting area is always clean and comfortable and my car was finished earlier than the offered estimate. They make it hard to complain. Thanks. More

The customer service is excellent. I had limited mobility due to a sports injury, and the employees went out of their way to assist me and make things easy for me. They honor their customers and al mobility due to a sports injury, and the employees went out of their way to assist me and make things easy for me. They honor their customers and always go the extra mile. More

The service desk staff are always friendly, attentive and caring. The estimated cost of repair is nearly 100% accurate. The work performed by the technicians is nearly flawless. caring. The estimated cost of repair is nearly 100% accurate. The work performed by the technicians is nearly flawless. More

Although I did not buy my car from this dealership (they bought the stock of the previous dealer afterwards) I continue to travel out of my way to have my car serviced here. It's not easy to find trustworth bought the stock of the previous dealer afterwards) I continue to travel out of my way to have my car serviced here. It's not easy to find trustworthy mechanics. Things always seem to cost double what you expect and if you're like me and aren't extremely knowledgeable about cars, there isn't much you can do about it. With Mazda of Manchester things always seem to cost less than I was planning. Their service is great all around and my car has run flawlessly for over 5 years now with the bare minimum of service thanks to their help. I like that I can make an appointment quickly online, drop my car off the night before, and pick it up after work. They've offered me rides to work as well, although I do have other means so I haven't used this service. I'll keep coming back for sure! I've dealt with some shady garages in the past and these people have been nothing but pleasant and honest. More