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Manchester Honda - Service Center

Manchester, CT

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75 Reviews

75 Reviews of Manchester Honda - Service Center

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March 24, 2013

I would recommend this dealer only for warranty repairs or those which require specialized tools, parts, or procedures, as with the Accord radio display back lighting failure. Scheduling for this warrant More

by MartyV6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Roberts and Greg
Jul 02, 2013 -

Manchester Honda responded

MartyV6, I am sorry to hear that you would only recommend Manchester Honda for warranty or specialty work. Manchester Honda uses the Honda factory recommended service manual to suggest what should be done to maintain your vehicle. It is always the customers option to do the work or not but we will always offer up what Honda would recommend. Thank you, Peter Larson Sales Manager peter.larson@manchestehonda.com

March 24, 2013

I've stuck with Manchester Honda for service since buying my (at the time new) '07 Accord there. The people there have been great to work with; when my compressor for the air conditioner went out, th More

by Woodthrushlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen Crawford
Jul 02, 2013 -

Manchester Honda responded

Woodthrushlover, Thank you for both buying and servicing your 2007 Honda Accord with Manchester Honda. We appreciate your review of the dealership and would like to wish you the best of luck with your Accord. Peter Larson Sales Manager peter.larson@manchesterhonda.com

January 08, 2013

DO NOT GET YOUR CAR SERVICED AT MANCHESTER HONDA! I drive a 10 year old Honda that was purchased and regularly serviced through a private mechanic in town. I brought my car to Manchester Honda because of a r More

by KimPhilopena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy
Jan 22, 2013 -

Manchester Honda responded

Kimberly, We want to thank you for taking the time to write a review of our service department. Our philosophy has always been to listen to our customers and "change for the better" focusing on improvement in all departments. Our conversation on the phone has helped us understand your concerns. However, I think it would have been beneficial for all of us if you had taken advantage of our offer to come back into our dealership with your Honda Civic and with your local mechanic so we could have reviewed the recommended repairs together. When it comes to safety items such as brakes or suspension items, we would rather air on the side of caution then send you out on parts that could fail down the road. No matter what length of time. We are happy to see your Honda Civic has over a 125,000 miles on it and we hope you get another 125,000 miles of safe driving. Thank you again for your time and input.

October 26, 2012

I had an issue with a tire I purchased from Manchester Honda. The issue was elevated a few times until it reached Stephen Cohun who exercised the more favorable customer experience compared with the prev More

by ssnavely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Cohun, T J Graham
Oct 31, 2012 -

Manchester Honda responded

ssnavely, I am sorry to hear that you had an issue with the Service Department at Manchester Honda. It is our goal to serve all of our customers, sales, service and parts, with the best customer service in the business. With that I am happy to hear that Stephen was able to assist you in making your experience better. Peter Larson Sales Manager peter.larson@manchesterhonda.com

April 14, 2012

Basically I was mislead and cheated. I have a perfectly functioning 2008 Honda Odyssey. Unfortunately the battery died and a AAA tow serive was unable to restart the battery. It was towed to Manchester Hon More

by Manchester Honda Cheats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Wright
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