Manchester Harley-Davidson

Worst service put in for winter storage had a bunch of work done asked them to check tire and now few months later and 1500 miles they fail me for a tire when I could have had it done when it was in stora work done asked them to check tire and now few months later and 1500 miles they fail me for a tire when I could have had it done when it was in storage unprofessional bike wasn’t even ready when they told me to pick up didn’t get a receipt went back after to get receipt Kat is horrible to deal with asked her about tire and everything else was told everything fine and now in the busiest time I need a tire More

My husband and I have bought three bikes from this dealership before it was sold and we had nothing but great luck. Now they send us all these ads to get 115% above book value etc. We take the time to dealership before it was sold and we had nothing but great luck. Now they send us all these ads to get 115% above book value etc. We take the time to drive the hour there and get in there and they don’t even offer us book value on our bikes. They talk the talk but they don’t walk the walk. They offered me only 1000 above what I owed on my bike and my bikes book value was almost 6000 more than what I owed. They play this bait and switch game with you that they never did before when it was under the other owners. Then they tried to talk circles around me with the numbers like you’re an idiot. We still love the service department Jaime is awesome he gets the work done when he says he’ll get it done and if there’s something wrong he will make sure it is corrected. But as far as the sales goes I would not trust them at all, I would rather drive two hours in the other direction to go to a different Harley dealer before I would even consider buying another Harley from them. This dealership has gone downhill since it was bought out by the owners of High octane in Massachusetts. So sad considering we have purchased three bikes from them and we will never buy another. More

Had a great experience working with Zach P and taking a test ride. Did not end up leaving with a bike as I couldn’t find the right one for me that day. The only complaint I have is the lack of freedom the test ride. Did not end up leaving with a bike as I couldn’t find the right one for me that day. The only complaint I have is the lack of freedom the fit specialist has to just give a bottom line price to the customer. I purchased a bike at this location under different management and I worked with one person all the way until financing rather than having another sales rep tossed into the mix to get prices which made for a much easier purchase process. More

This dealership treats you like family, not just as another customer. Great people, great vibes. another customer. Great people, great vibes. More

I called in about the Low Rider S and got to speak with Felicia. She was informative, knowledgeable, helped me with all my questions and gave me the best customer service. She was is GREAT! I will send eve Felicia. She was informative, knowledgeable, helped me with all my questions and gave me the best customer service. She was is GREAT! I will send everyone I know to her! More

Everyone there is great, Janie, Jason, Mike and Bryan in service are top notch. Highly recommend this dealership. service are top notch. Highly recommend this dealership. More

Amazing experience. Talked to Jena over the phone first who set me up with the sales crew who got me on my new Street Glide Special. Thanks everyone! Talked to Jena over the phone first who set me up with the sales crew who got me on my new Street Glide Special. Thanks everyone! More

I was basically pushed into purchasing the bike I ended up with. Their tactics is pretty much forcing a sale on a person. They refuse to show prices and even with a trade in I realized after the fact I end up with. Their tactics is pretty much forcing a sale on a person. They refuse to show prices and even with a trade in I realized after the fact I ended up paying more than the bike is actually worth. I let them talk me into buying the bike and that was my fault. But they are extremely deceitful. They delivered the bike with an empty tank, even though I was promised a full tank (I'm supposedly a VIP customer) tank empty, bike was not actually clean from sitting in stock. I brought the bike down to get gas and was told sorry they had none. Worse business practice all around. Never again will I purchase from this location!! More

This place is terrible! All they care about is the sale…once they have your $$ they could care less. I bought a new road glide ST over two weeks ago and they were so nice All they care about is the sale…once they have your $$ they could care less. I bought a new road glide ST over two weeks ago and they were so nice and everyone was so helpful that day. I signed the papers and now have been waiting for delivery for over 2 weeks. No one calls back, parts and service can’t give me a date when they can get the bike with the parts (bars, seat, floorboards etc.) delivered. It has been sitting on the showroom floor. I would not buy any bike from this dealer, it should have been a red flag that everyone in the place was “new”. It seems like dozens of people work there and upper management is non-existent. If looking for a Harley go anywhere but here. BTW This is the first review I have ever written, I feel compelled to let everyone know so they don’t have the same experience. When/if I ever pick up the bike I will not have it serviced here! More

Great selection and awesome sales team. Hanna was great to deal with. Manchester Harley just scored a new customer for life. Hanna was great to deal with. Manchester Harley just scored a new customer for life. More