Manahawkin Kia

Manahawkin Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Manahawkin Kia team. Drive safely, and we hope to see you back again down the road!

mc7esso responded

As a follow up to my recent visit and post. At my visit for the tire check it was found I had something in my tire that could not be plugged so I needed a whole new tire. There was not one in stock so it had to be ordered but it would be in on Wednesday 9/21/22. They offered to put on the spare since I was uncomfortable just filling the tire because it was losing air quite quickly. I was not overly concerned since on Wednesday I would have my new tire. I was told I would receive a call when the new tire was in and I could just stop in to have them put it on. Wednesday came along and by 3:00 I hadn't received a call. I proceed to call the service department and inquired about the status of my tire. I was put on hold for a bit and when someone came back on the phone they said that was the sorrento right? No I have a KIA Soul. Ok hold on. After being left on hold for quite some time ( which I knew something was up by this time) they said they didn't have the right kind of tire for my car and would have to order it again. We will call you when it comes in. I was assured that I would receive a call and not have to check in again. Friday comes along and still no call as promised. After making another phone call to the service department still no tire should be in on Saturday. Again assured I would receive a call. Saturday afternoon I call again. No tire yet but is expected that afternoon. Again assured I would receive a call. Never got the call. Now we are on Monday 1 week later and due to things going on I totally forgot about my car. It's 3:00 and it dawns on me I never got a call about my tire. So again I make a phone call and yes your tire is here let me switch you over to service. After speaking to service department I was told to come over now . I quickly got ready and headed over. By this time I am just a little aggravated. Upon entering the service department I was asked by a young gentleman if he could help me. I let him know I was there to have my tire that had been lost for a week put on my car. He asked my name and then for my key. He proceeded to walk out to my car as they always do when you check in. Came back in and told me to sign here and have a seat. Never smiled, apologized for the miscommunication etc. I believe his name was Tom. I think he needs a course in customer service. I deal with the public in my job and no matter how much your customer annoys you you always smile and offer an apology of some sort. This is not the first time I had an issue with ordering a tire. I had the same problem about a year back and I had to call to hear that my tire was there when again I was promised a call. I just let that one slide because I know things happen. But don't tell a customer that you will get a call and that never happens. Obviously there is a problem with the service department. We were told once before that there was an issue with the service department but they had hired someone and that things should be much better. Well I guess that isn't the case. This has been my 4th car through Manahawkin Kia and I am very happy with owning my Kia. I am not one who complains alot but after today and no explanation or apologies and making me feel like I am the problem, I can say I am a very dissatisfied customer. I can only hope that with this experience you can make the necessary suggestions to your service department regarding what customer service is all about.

Manahawkin Kia responded

When we see words like "fast" and "courteous", we know we are doing a great job! Thank you for choosing Manahawkin Kia. Until next time!

Manahawkin Kia responded

We are delighted to hear our team left you with such a great impression! Thank you for choosing Manahawkin Kia!

Manahawkin Kia responded

Casey, it makes our day to hear that you had such a positive time working with Cary and the team! Thank you for choosing Manahawkin Kia and for sharing your feedback. We wish you many happy miles in your new car!

Manahawkin Kia responded

We're thrilled your recent maintenance visit was quick and seamless from beginning to end! Thank you for the incredible review and for allowing Manahawkin Kia to serve you - we'll be here if you need us down the road! Take care!

Manahawkin Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Manahawkin Kia team. Drive safely, and we hope to see you back again down the road!

Manahawkin Kia responded

We're thrilled you've enjoyed working with our team here at Manahawkin Kia! Thank you for this kind feedback. We hope to see you again down the road.

Manahawkin Kia responded

Thanks so much for taking a moment to give Vincent a shoutout. We're thrilled to hear that your visit with Manahawkin Kia went off without a hitch thanks to his help. Have a great day!

Manahawkin Kia responded

We are proud to have earned your continued business! Thank you for choosing Manahawkin Kia and for sharing an awesome review. See you next time!

Manahawkin Kia responded

Our team is always happy to help you out, Olga! Thank you so much for supporting Manahawkin Kia and please let us know if you need anything down the line!