Malouf Ford - Lincoln, Inc. - Service Center

I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension prob North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either. It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone. More

My auto start stopped working and when I called and spoke with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the of with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the office so I could work from home. He also had my car serviced for an annoying blower issue that I had told him about (that tended to be fine whenever I went in for service). Mark communicated with me on the status of my car and exceeded my expectations in service. He was professional, friendly and knowledgeable. Later that evening, when I found myself stranded due to my anti-theft system locking me out of my vehicle, Mark came to the rescue. I cannot say enough good things about Mark. I had never met Mark prior to this incident. I can say the guys in service are great too but this review if for MARK!! More

2 weeks old, brand new Lincoln MKZ - problem with noises and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - ret and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - returned to service - they took the car and parked it outside all day and no one even looked at it - I complained to Service Manager and was told "can't make everyone happy" - they could have cared less! More

I Made a 9:30am apointment a week in advance, described that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they that I needed rear trunk shocks for the trunk on the car and a oil change. After driving a half hour to get there I was told that the part that they were told a week ago I needed was not available and needed to be ordered. ( Thats the first thing that upset me. Ok fine I'll wait a few more days. At that time I said go ahead and do the oil change. I was told it would take one and a half hour, so I agreed to wait. after TWO hours of waiting i went in the back only to see that my car has not even beed touched. Nearly three hours later after asking for my car back so I can go back to work is when they finished the oil change. Never In my life has it taken 3 hours for an oil change. I mean whats the sense of making an appointment if its not honored. And in turn I took my car elsewhere for the shocks......Have a Great Day More

Cannot trust this dealership for ANY service repair, too many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making mon many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making money then looking out for the customer. More

The service department is great. When they quote you for a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They a price. It stays that price when the final bill is due. When they say it's going to be done by a certain time, it will be done by that time. They were extremely polite and friendly to my parents even though my folks didn't speak much English. They took care of my parent's car and made sure it's in great shape. My parent's beat up '97 Lincoln Town Car drove like new once they were done. Extremely thankful for Scott D and Joe S for going above and beyond in providing care and service. I will definitely put the Malouf Ford Lincoln dealership on the top of my list when shopping for my next car. More

was not having any problems w/ my 6,000 mile Fiesta - just brought in for oil change. I had an appointment but it took almost 2 hours, while I waited. When I drove off onto route 1, a very heavy white just brought in for oil change. I had an appointment but it took almost 2 hours, while I waited. When I drove off onto route 1, a very heavy white smoke poured out the back and the car was choking! I immediately returned to the service center and waited another 1/2 hour while they looked at it. I had to leave so they drove me home and 2 hours later brought my car to me, saying oil spilled into the pcv causing the problem. They had to run it to clear it out. Not a good experience - the mechanic was careless! I hope my car is safe and I don't have future problems from this error. Waste of my time and cost of gas. More

The place is like family to everyone who visits. Whether it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. Everyone is greeted the same way, and everyone is treated like they're the most important customer of the day. I was there for some scheduled service, as well as an upgrade to my 2011 Ford Explored Ltd. My Sync. Gerry, Scott, Sal and all the techs are always top notch and did an outstanding job. They even gave me some documents that explained the benefits of the My Sync upgrade! Having just bought a 2013 Ford Fusion Titanium from the new Grandpa Don and Dino for my son, I visited them to share our great experience with the car. We laughed about how we haven't seen our son since he got his "wings." If you're in the market for a new Ford or Lincoln, or are unhappy with the service you are currently getting on your car, pull into the Malouf Ford Lincoln dealership and say hello. I promise that your experience will be just like mine and everyone else's who does business with them. More

I live inMaine and was visiting family in NJ. my car had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and had a problem and could not be driven. Service department was very accommodating and repaired the problem the next day. They kept me informed and also helped me get a rental car. More

First I was welcome with a very nice tone of (Good Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how lo Morning). Explain why I came here. Sal answer all my questions with a firm tone of voice. (Very sure of his answers]) Very polite and on time how long I had to wait. Judith Havrilla More