Malouf Ford - Lincoln, Inc. - Service Center

Leaking power steering Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service department to be well run and professional., in fact I was escorted into the service bay to observe one of the problems, the leaking power steering. The repair required 3 different parts which were not in stock which I found odd but understandable since my car is over 10 years old. Sal Giordano kept me informed on progress and also spent considerable time on the telephone with my warantee company. Overall I would recommend the dealership and service department. They do as well as most other dealerships I have delt with over the years, car dealerships are basically all the same. They sell new and used cars and service them, they have huge overheads and staff plus they must make a profit so they will go only as far as it is financially benefical to their bottom line. More

The service department stinks! I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three y I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three years and almost 90,000 miles not one time was the service experience anywhere close to being pleasant. I introduced myself to Sal the truck service writer and Jerry the service manager when I scheduled my first oil change. That was the last time I ever saw them smile. A simple oil change and tire rotation was the last straw! They tried to tell me they rotated the tires even though the brake dust that was on the front rims was still on the front rims! I made an appointment for 8am and wasted 4.5 hours for an oil change and tire rotation! I will tell anyone who asks to avoid Malouf! More

The worst Stay away! All positive reviews must be written by their own employees (in fact, they all read very similarly) but my experience with the service depa Stay away! All positive reviews must be written by their own employees (in fact, they all read very similarly) but my experience with the service department has been horrible. They took my car for a long time, charged for repairs they never did, and when I went back to get it fixed, they had the audacity to even ask for more money! More

Horrible Experience !!! This company will look for anything they can to deny coverage of warranty. Avoid Ford and This Dealership. Service manager is extremely nasty.. This company will look for anything they can to deny coverage of warranty. Avoid Ford and This Dealership. Service manager is extremely nasty.. More

Very Very Disapointed Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I alw Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I always feel that they are ripping me off and there attitude is abysmal. The service techs can't confirm or verify important issues on visits. I am so disgusted with this place that I am willing to pay more somewhere else rather than go back there. More

VERY RUDE SERVICE CONSULTANT. dropped of car night before. they called me about 1pm to tell me the car is almost done but needs other work done, i approved it. i live about 25 mile dropped of car night before. they called me about 1pm to tell me the car is almost done but needs other work done, i approved it. i live about 25 miles from the dealer and work about 40 miles from the dealer. i left work at 5pm. they call me at 5:05 to let me know my car is done. i tell him i am on my way and asked what time they close, he says 5:30, i told him i need the car because i am going out of town, he says, i guess we'll see you tomorrow. he was so nasty, i asked if they can leave the paperwork with the car sales department and i would give him a credit card, he says no, he has to fax me a credit card auth form. i told him i would sign it when i get there, i am in my car and on my way. this is the second time with the same service consultant i have had a problem. i go that far because i want to be loyal to them because i bought the car there. i have about 4 dealer where i live that i could have gone to. just very rude and not accommodating. WHEN I MADE IT THERE I FOUND OUT THEY CLOSE AT 6PM, HE MADE ME DRIVE FAST WHEN IT WAS NOT NECESSARY AND RISK GETTING INTO AN ACCIDENT. ****WORST CUSTOMER SERVICE**** More

It was my first experience at this dealer I moved to NJ in August. I had a minor service done. It took longer than expected because they had more work than they could handle at the time but Scott did a go in August. I had a minor service done. It took longer than expected because they had more work than they could handle at the time but Scott did a good job keeping me up to speed on my progress. I will continue to Service with them More

I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension prob North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either. It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone. More

My auto start stopped working and when I called and spoke with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the of with Mark, my concern was the length of time I would be without a car and needed to be able to work. Mark came to my house and took my car to the office so I could work from home. He also had my car serviced for an annoying blower issue that I had told him about (that tended to be fine whenever I went in for service). Mark communicated with me on the status of my car and exceeded my expectations in service. He was professional, friendly and knowledgeable. Later that evening, when I found myself stranded due to my anti-theft system locking me out of my vehicle, Mark came to the rescue. I cannot say enough good things about Mark. I had never met Mark prior to this incident. I can say the guys in service are great too but this review if for MARK!! More

2 weeks old, brand new Lincoln MKZ - problem with noises and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - ret and mirror dimmer - brought in to service, kept 2 days - claimed to be fixed - picked up car and immediately all original problems still in car - returned to service - they took the car and parked it outside all day and no one even looked at it - I complained to Service Manager and was told "can't make everyone happy" - they could have cared less! More