Malouf Ford - Lincoln, Inc. - Service Center

Purchsed a new F-150 and had a very good expierence. I have purchased several new vehicles from Malouf, The sakes team has always been very helpful and I got the best deals from them. Jim Lennon was my I have purchased several new vehicles from Malouf, The sakes team has always been very helpful and I got the best deals from them. Jim Lennon was my sales rep and he did a very good job with the purchase. More

Good Experience A few weeks ago, I took my Lincoln MKX to the service center because the side door lock didn't work. I made a phone call to schedule an appointment an A few weeks ago, I took my Lincoln MKX to the service center because the side door lock didn't work. I made a phone call to schedule an appointment and they took me as soon as they had an opening. When I got there, I spoke to Joe Steinner who was very helpful and pleasant. I was very surprised to receive a phone call a couple of hours later letting me know that my car was done!. Joe offered to give my car a wash and he was very kind to wait for me 20 minutes to come to pick up my car after work. I was very pleased with the service. More

Took car in for recall and service then had car problems They suck!!! They caused a problem and we're going to charge me $150 to diagnose and they didn't tell me that my car would not pass inspection after t They suck!!! They caused a problem and we're going to charge me $150 to diagnose and they didn't tell me that my car would not pass inspection after they fixed their recall because I had to drive it for 150miles before I took it through inspection. You suck Malouf More

Leaking power steering Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service department to be well run and professional., in fact I was escorted into the service bay to observe one of the problems, the leaking power steering. The repair required 3 different parts which were not in stock which I found odd but understandable since my car is over 10 years old. Sal Giordano kept me informed on progress and also spent considerable time on the telephone with my warantee company. Overall I would recommend the dealership and service department. They do as well as most other dealerships I have delt with over the years, car dealerships are basically all the same. They sell new and used cars and service them, they have huge overheads and staff plus they must make a profit so they will go only as far as it is financially benefical to their bottom line. More

The service department stinks! I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three y I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three years and almost 90,000 miles not one time was the service experience anywhere close to being pleasant. I introduced myself to Sal the truck service writer and Jerry the service manager when I scheduled my first oil change. That was the last time I ever saw them smile. A simple oil change and tire rotation was the last straw! They tried to tell me they rotated the tires even though the brake dust that was on the front rims was still on the front rims! I made an appointment for 8am and wasted 4.5 hours for an oil change and tire rotation! I will tell anyone who asks to avoid Malouf! More

The worst Stay away! All positive reviews must be written by their own employees (in fact, they all read very similarly) but my experience with the service depa Stay away! All positive reviews must be written by their own employees (in fact, they all read very similarly) but my experience with the service department has been horrible. They took my car for a long time, charged for repairs they never did, and when I went back to get it fixed, they had the audacity to even ask for more money! More

Horrible Experience !!! This company will look for anything they can to deny coverage of warranty. Avoid Ford and This Dealership. Service manager is extremely nasty.. This company will look for anything they can to deny coverage of warranty. Avoid Ford and This Dealership. Service manager is extremely nasty.. More

Very Very Disapointed Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I alw Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I always feel that they are ripping me off and there attitude is abysmal. The service techs can't confirm or verify important issues on visits. I am so disgusted with this place that I am willing to pay more somewhere else rather than go back there. More

VERY RUDE SERVICE CONSULTANT. dropped of car night before. they called me about 1pm to tell me the car is almost done but needs other work done, i approved it. i live about 25 mile dropped of car night before. they called me about 1pm to tell me the car is almost done but needs other work done, i approved it. i live about 25 miles from the dealer and work about 40 miles from the dealer. i left work at 5pm. they call me at 5:05 to let me know my car is done. i tell him i am on my way and asked what time they close, he says 5:30, i told him i need the car because i am going out of town, he says, i guess we'll see you tomorrow. he was so nasty, i asked if they can leave the paperwork with the car sales department and i would give him a credit card, he says no, he has to fax me a credit card auth form. i told him i would sign it when i get there, i am in my car and on my way. this is the second time with the same service consultant i have had a problem. i go that far because i want to be loyal to them because i bought the car there. i have about 4 dealer where i live that i could have gone to. just very rude and not accommodating. WHEN I MADE IT THERE I FOUND OUT THEY CLOSE AT 6PM, HE MADE ME DRIVE FAST WHEN IT WAS NOT NECESSARY AND RISK GETTING INTO AN ACCIDENT. ****WORST CUSTOMER SERVICE**** More

It was my first experience at this dealer I moved to NJ in August. I had a minor service done. It took longer than expected because they had more work than they could handle at the time but Scott did a go in August. I had a minor service done. It took longer than expected because they had more work than they could handle at the time but Scott did a good job keeping me up to speed on my progress. I will continue to Service with them More