Malouf Ford - Lincoln, Inc.

The dealership is very clean they put seat covers over the seat when they get in it. The prices is very high and I had my vehicle serviced there and they never gave me my free oil change that I get with t the seat when they get in it. The prices is very high and I had my vehicle serviced there and they never gave me my free oil change that I get with the owner advantage rewards program and I also own a Lincoln MKZ and they did a terrible job washing it when I let them service it. More

I have been a Ford and Lincoln owner for over 15 years always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to always satisfied with service and purchases of numerous cars. I prefer to spend a little bit more on my repair or maintenance of my vehicles than to take it local mechanic. I feel that experience with a brand of automobile makes you a better mechanic and this helps resolve issues that may come-up when diagnosing a car. Just recently, I was extremely disappointed with Malouf Ford Lincoln Service Department. That is because I brought in excellent condition 1995 Lincoln Town Car Cartier Series, which just had a Rear Air Suspension issue. I had my local Ford Service Department (All American Ford of Old Bridge) install the aftermarket Air Suspension but they did not have the needed computer software to diagnose the problem. After the install of the new Rear Air Suspension system, I thought I 'd bring it to Malouf Ford Lincoln Service they said that diagnostic fee was $150 and it would be applied to the overall bill of the repair. They called the next day said they put in 3 hours of work into researching the issue but that I needed to invest $300 more in diagnostic fees which now would NOT be applied to the repair of the issue. This is wrong, and I feel this is a bad practice when other dealers charge less and local mechanics offer free diagnostics. I own three Fords, and two Lincolns its Malouf lost. Just to let the readers know I towed my car 47 miles to an affiliate of All American Ford of Old Bridge, All American Ford/Lincoln of Paramus and they diagnosed the issue and applied the diagnostic fee to the repair. All American showed me loyalty by giving me a reduced repair price even though I frequent another dealership. THATS CUSTOMER SERVICE and I will always make an effort to recommend and give my business to All American Ford of Old Bridge. More

This was our second purchase of a new vehicle this past 6 months. After my excellent experience the first time, when we abruptly needed to make another purchase for my wife, we went directly to the sales te months. After my excellent experience the first time, when we abruptly needed to make another purchase for my wife, we went directly to the sales team from my purchase last summer. No pain, no strain - they identified exactly the car she wanted. Without prompting and the "usual pain", they put together a very good deal and we made the purchase. More

Dino made what could have been a painful experience easy and actually fun. We needed two cars after hurricane Sandy and Dino was a great help. Efficient, friendly, elpful, overall great experience! and actually fun. We needed two cars after hurricane Sandy and Dino was a great help. Efficient, friendly, elpful, overall great experience! More

My 2012 Fusion was filled with diesel at a local Hess station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were goin station and was towed to Malouf Ford's service department on Monday. Sal, the service manager, walked me through everything the technicians were going to do in order to fix my fuel system and get my vehicle running again. By Thursday I received a call that my vehicle was ready to be picked up as all repairs were made. The service department was excellent and I just can't thank them enough. I highly recommend Malouf should you need to service your vehicle, they do an excellent job! More

We went to the dealer and found the car that was advertised for the price that it stated in the advertisement. The salesman, Dino Jr., was quite attentive, helpful and upfront with his discussion a advertised for the price that it stated in the advertisement. The salesman, Dino Jr., was quite attentive, helpful and upfront with his discussion about the car. There were no pressure sales tactics used. Nothing was forced on us. In fact, this car purchase was not stressful at all; it was rather pleasant. The financial representative was upfront with all the paperwork and was able to get us a considerably low interest rate. The dealership was clean, well kept and comfortable. Over all, I would definitely go back to Malouf Ford Lincoln for another car purchase; especially since I love Fords! More

Great experience. I bought the car i wanted at the price i wanted to pay! Friendly and knowledgeable staff. Frank made sure i was comfortable with all the controls etc before i drove out... Got my iPhone s i wanted to pay! Friendly and knowledgeable staff. Frank made sure i was comfortable with all the controls etc before i drove out... Got my iPhone synced and the Microsoft SYNC functionality is GREAT! I recommend Malouf and would buy from the again. More

Dino was extremely helpful in finding us a car within our budget with all the amenities we were looking for. We shopped and test drove many different styles without feeling pressured. He was knowledgeabl budget with all the amenities we were looking for. We shopped and test drove many different styles without feeling pressured. He was knowledgeable about all the specifics and helped with the details on the Ford Edge that we purchased. More

I went to the dealership with the intention of getting a specific car that same day. I was met in the parking lot by a salesman who was cold and unfriendly. I explained to him what I wanted and my specifica specific car that same day. I was met in the parking lot by a salesman who was cold and unfriendly. I explained to him what I wanted and my specifications. He stopped me from even looking any further and told me I was not thinking logically. He wouldn't even take time to work with me or run numbers. I was there a total of 5 minutes. I left and an hour later got exactly what I wanted at another dealership. I'm glad that guy didn't get my sale. He shouldn't even be working as a salesman. I wish I still had his card. Malouf is a great dealership. They should hire better people. More

This was my first time ever purchasing a car on my own and I was very nervous about the process. Dino Gemgnani Jr was the first guy to come out and attend to my mother and me as we wandered around the lot and I was very nervous about the process. Dino Gemgnani Jr was the first guy to come out and attend to my mother and me as we wandered around the lot with no idea really of what to expect or where to start. He was incredibly kind, patient, informative and not in the least bit pushy. I was clear up front about my budget and what my interests were and he worked with me and kept communication timely and thorough so that I was able to get my car within a week of first looking around! I absolutely LOVE my Escape, and I appreciate that the entire lease process was so simple and clear for me as this was my first time getting a car by myself. He worked with me and made sure everything was manageable. All of the staff that I interacted with throughout the process, be it for just attending to us as we waited for Dino, or those who walked me through paperwork, were just as attentive and kind. I was completely comfortable from start to finish and that is definitely something to praise this place for as a single woman coming into what is often considered a man's world. I felt at ease and never looked down upon or as if information was being watered down. It was an absolutely pleasant experience from start to finish. My mother--VERY astute and NOT easily trusting--was completely pleased with the process and even went as far as bringing Dino some of our traditional Jamaican food as a thank you for being so helpful! He was phenomenal and I will without a doubt continue my leasing and ultimately financing processes with him. I give Dino Jr. and the entire Malouf group a huge thumbs up with NO hesitation! More