Malouf Ford - Lincoln, Inc.

Outstanding The staff was do friendly and nice, my salesman was very smart as well. A great level excellent this is my 4th car that I've gotten from this dealersh The staff was do friendly and nice, my salesman was very smart as well. A great level excellent this is my 4th car that I've gotten from this dealership I have recommended this dealership to all of my friends More

A smooth purchase. It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and infor It was a very easy and pleasant transaction. We found and bought a car within 25 minutes. The salesman, Chris Fitzgerald was very helpful and informative;. The business portion moved quickly and efficiently. We bought an Escape and are very pleased with our purchase. More

Not Happy I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad I was brought in this dealership by a friend who highly reccommended this dealership. I came to table with some difficulties however nothing that bad. I was shown a car, told everything was going to work out and to go home and relax. Come Monday I spent most of my day on email with the sales, and constantly asking to provide document after document only for each time I provided a document I was told "not good enough." Short of me being told that I couldn't get a loan or a car in my name I knew where this was going. At the end of day 2 I was finally told that there was just nothing they could do fo rme but to come back in a few weeks if your circumstances change. That does me nothing when I don't have a car now. The very next day I was introduced to another Ford Dealership and that Sales Manager heard everything I told him, I told him the entire story. In 2 1/2 hrs I was approved, in my name, traded in the car and walked away with a few thousand dollars I was shocked. How could the same car company but different dealerships comes up with totally different answers, totally different exsperiences. I was shocked. I highly reccomend to use Lester Glenn down in Ocean, NJ it is worth the drive, especially when your credit is not "perfect" or don't have a credit score of anything less that 750. You will not be treated fairly and you will be strung along. I don't blame the sales rep who helped I blame the in-exsperienced credit manager and sales manager not standing by there words especially when they were told the story from the beginning. More

Pleasant buying experience Easy to buy a new car! Every step of the way was clearly explained and (other than a weird glitch with email) communication was easy and fast. Before Easy to buy a new car! Every step of the way was clearly explained and (other than a weird glitch with email) communication was easy and fast. Before I went to pick up the car, I emailed most of the paper work the day before. All that was left to do when we got there was to sign! More

Excellent service! I've never had such a pleasant buying experience! I haven't purchased a new car in several years and Mr. Major made car buying as easy and painless as I've never had such a pleasant buying experience! I haven't purchased a new car in several years and Mr. Major made car buying as easy and painless as possible. I did not feel pressured into buying a car or add ons that I did not need. I love my new Ford Escape! I will highly recommend friends and family to visit Malouf Ford Lincoln. More

GREAT The service was great! The process was quick and easy. I am very happy with my new 2016 Ford Fusion. I recommend this car and if I could rate the deal The service was great! The process was quick and easy. I am very happy with my new 2016 Ford Fusion. I recommend this car and if I could rate the dealership I would give it a 10! Bill was awesome! More

Wonderful car buying experience! Steve Close and Bill Forsyth made the sometimes stressful experience of buying a car one of the most pleasant experiences! My son and I let them know Steve Close and Bill Forsyth made the sometimes stressful experience of buying a car one of the most pleasant experiences! My son and I let them know what car he was interested in and our budget and they had cars for us to test drive. We picked one and they had it to us in a day! They answered all our questions promptly and made everything so easy! Sam Iskander made the financial part easy to understand and stress free. We got the best price and excellent service. I will take my daughter there when she turns 17. More

Another Great Car Buying Experience I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch. More

Fat & Happy So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local or So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local organizations in town they were first on my list. During my first visit I test drove a new f150 and explained I was awaiting details to be released on the new Nissan Titan and would be wrapping up my decision in November, I was also very pleased to find Don & Dino and passed on my regards. Ok, now it's November, I stopped in and headed over to see Don & Dino since to my surprise no one ever reached out to me and Don greeted me with a comment like well we thought you were buying a Nissan and I explained its a flop so he looked at my trade and I could see that he was very busy so I suggested he contact me during the week, and went on to inform Don & Dino we have a good friend who is part owner of a Ford dealership in the Harrisburg area and was sharing with them that their allocation with Ford can get them better priority immediately Dino started laughing at me, and Don tells me that if I purchase outside of the State Malouf will not service us. So a few days go buy and no return or follow up call again. I emailed Brain a salesman I meet outside who took another two days to get back and just responded with buy the truck at American Ford or Pa. honestly that was fine, since in the end I ordered the truck locally. Ironically I met friendly sales manager from American Ford flying back on a recent flight and ended up paying more to buy it locally. And in the end, I am disappointed that as a local resident and repeat customer it means nothing to the mgmt team at Malouf. I am sucker, for a handshake cup of coffee.....make me feel like a king and my wallet opens up! Since my experience I've learned of three more local friends including local police officers who have had identical experiences recently at Malouf. I have also learned Ford does offer certain priorities dates to dealers with status priority 10 orders which can be moved to priorty 1 in their order banks especially franchises with trucks held in Dearbon for missing parts reasons, which is currently around 28.000 F150's being held to go back through the assembly line due to missing back ordered parts. Ford also informed me that no dealer can refuse your service due to where you purchased the vehicle. Since American Ford provides loaners we will happily return to them for all our future service needs. As Don mention Malouf customers come first, so clearly I would always be last in for service, if not refused. My review is surely an isloated one, as my previous purchasing experience was positive. Being in sales I know dealing with customers day in and day out is daunting, but following up and going out of your way for local customers is crucial to yours success, unless of course you're fat & happy, and then it's time to give back or pay it toward or move on. More

Best returning experience I could have asked for. Going to the Malouf Ford dealership was the best decision I could have made on the moment notice I had when first moving to central Jersey. My salesm Going to the Malouf Ford dealership was the best decision I could have made on the moment notice I had when first moving to central Jersey. My salesman at the dealership was Billy Forsyth. He caught my attention because of his big smile and friendly warm welcome and a handshake the moment he seen me walk into the building. I just recently became a returning customer for a new 2016 ford fusion se lease and gave my loyal busines to him because of awesome he was with my first time experience in this what I thought would be a hassle of a process. However, Billy made it clean cut and dry for me and added no pressure whatsoever. I definitely appreciate business like that. I would definitely recommend everyone to him at the malouf ford dealership 100%. More