Malouf Ford - Lincoln, Inc.

Easy buying experience This dealership has friendly and personable employees who are not pushy like other dealerships. I would recommend friends and family to this dealershi This dealership has friendly and personable employees who are not pushy like other dealerships. I would recommend friends and family to this dealership and I will be back for my next purchase. More

No Pressure and Attentive I recently leased a new truck at Malouf. Chris came highly recommended from a friend and I can only say this...Best Decision Ever. Chris was very ea I recently leased a new truck at Malouf. Chris came highly recommended from a friend and I can only say this...Best Decision Ever. Chris was very easy to work with, answered all my questions with no hard pressure sales game. The entire sales process was straight forward and pleasant. Even when it came time to negotiate a price, it didn't turn into a knock down drag out fight. The attention they pay to their customers extend even after the sales process is complete. The follow up attention from Malouf has been nothing short of considerate. My only regret is that I did not come here sooner. More

Second time's a charm! About 2 yrs ago, I purchased a used Mercury Mariner from Malouf Ford. As expected, I invested some money in the car but I still have it and it runs v About 2 yrs ago, I purchased a used Mercury Mariner from Malouf Ford. As expected, I invested some money in the car but I still have it and it runs very well. In October I was in the market again because the lease on my 2013 Ford Edge was coming to an end.. I looked around locally in Brooklyn, NY, including other makes, but didn't find the right fit. I then checked Malouf's online inventory and saw a 2016 Edge I liked. I contacted Malouf via email. Salesman Steve Close called me within an hour of my email inquiry. Steve confirmed that the car still was on site and I arranged a test drive, A few days later, Salesman Frank Colonna showed me the car and we test drove it. The 2016 Edge SEL with the Ecoboost engine fit the bill. We negotiated some, coming to lease terms that were acceptable. I also discovered that Ford was offering a no-penalty, early return program for leases with 3 or less months remaining. Since that was my case, we closed the deal. A day or so later, I returned to turn in the 2013 and take the 2016 Edge. However, on the ride home, my wife noticed a small tear in the passenger side of the dashboard. After getting home, I examined it and found it was indeed a small tear/puncture. Let me cut to the chase here - I notified Malouf of the problem and they immediately said they would do what is necessary to correct the problem. A few days later I returned to Malouf and was met by an upholstery mechanic. He initially expressed some concern about making a good repair, but his concerns were unfounded. After about 45 mins work, the problem was satisfactorily resolved. I encountered the following personnel at Malouf: Steve Close, Frank Collona, Dino Jr. and Dino Sr. Gemgnani. Each of these folks were courteous and professional. Let's face it, no one actually enjoys the car buying experience. It's sort of like trekking through the jungle without a machete. But my two experiences at Malouf were fairly pleasant and I won't hesitate to visit them again when the need arises. I gave Malouf a 4 star overall rating because we feel that the damage should have been noticed and repaired before the car was released to us. In this case, initial quality control could have been better. More

No Hassels I had no problems in obtaining a new lease from Malouf. I have been leasing cars through them since D'Amico went out of the business. This is now I had no problems in obtaining a new lease from Malouf. I have been leasing cars through them since D'Amico went out of the business. This is now my 7th lease (6 with Lincoln and 1 Ford) I have not had any problems at all. More

Outstanding!!! Very Honest and Malouf does not waste your time. They take care of customers. After sales customer relations is good. They do not cheat like Dana sale Very Honest and Malouf does not waste your time. They take care of customers. After sales customer relations is good. They do not cheat like Dana salespeople do in Staten Island. More

Don was the best I recently bought my first car ever at Malouf Ford in North Brunswick and it was a very positive and relatively painless experience thanks to a couple I recently bought my first car ever at Malouf Ford in North Brunswick and it was a very positive and relatively painless experience thanks to a couple of people, and Don was definitely one of them. He found me a deal that was too good to be true and thanks to his magic,i drove away in my brand new car in just a short amount of time. I highly recommend this dealership and working with Don for anyone looking for a car! More

Long Visit My experience here was good but very long (about 7 hours). My qualms are not necessarily with the sales representatives (financial or otherwise), but My experience here was good but very long (about 7 hours). My qualms are not necessarily with the sales representatives (financial or otherwise), but with the Ford Credit Banks. I only came to this dealership because I found the best deal I could for the model of car that I wanted. However, because the bank (Ford Lender), wanted to make more money back on there loan (in case of repossession) to insure themselves, they gave me a fabulous deal to finance a new car but not the car I came to buy. Because the new car is worth more, my payments are now higher, which leads me to believe that I was tricked into spending more money than I wanted to. If the Bank was worried about having to repossess the vehicle because I didn't have a long enough credit history, it seems more logical that they would want their customer to take on less of a loan, not a larger loan. I am very happy with the car, but the way Ford Lender makes its approval decisions is only to benefit itself, leaving very little room to negotiate with the customer. The sales people and finance representatives were very knowledgeable and courteous. Chris Fitzgerald was honest and went over and beyond the call of duty to make sure that I was able to get a vehicle without having to make the long drive back to Malouf in New Brunswick. That man deserves a raise! More

Lease a new car my 4th purchase at Malouf . Very relaxed and no pressure keeps me coming back. Salesman Frank Colonna the best . No need to look anywhere else . my 4th purchase at Malouf . Very relaxed and no pressure keeps me coming back. Salesman Frank Colonna the best . No need to look anywhere else . More

A feel good experience...Quick, Easy and No BS! 5+ stars for Chris.I will start by saying that I am a sales person in new home real estate, and while I love what I do, dealing with sales people beca 5+ stars for Chris.I will start by saying that I am a sales person in new home real estate, and while I love what I do, dealing with sales people because it puts me in "work mode" so buying a car is not my favorite experience. My sales person at Malouf Ford/Lincoln changed that thinking. Chris Fitzgerald was amazing at letting me go through the experience as a buyer without making me feel like I was getting "handled". When I showed up to the lot just to take a look around he greeted me with his name, a friendly smile and a business card and didn't immediately try to get me to come inside and sit down--an excellent approach which made me comfortable going back in a week for more information and a test drive. Unlike the Lexus dealership, which offers a great vehicles as well, but they wanted me to take home an ES350 on my lunch break but didn't do any follow up until I called them for a better price. After walking with me to see a few MKZs in my price range we came across the right one and took it for a test drive. Given my schedule I couldn't devote too much time to the negotiating process and I let Chris know my price & terms which were, in all honesty ridiculous for the car I just test drove. Chris did his job well highlighting the value of the vehicle. I ultimately spent a modest amount more than what I had budgeted for, but I was able to get a car that exceeded my expectations 10x. Chris found me the "diamond amongst gems" and I was able to drive away with a sleek, beautiful, very gently used MKZ.He is a great and trustworthy sales person who worked very hard to make a deal happen and keep both his customers and his dealership happy. Thanks to Chris & Sam for staying afterhours to get the sale and financing taken care of around my schedule. That was the fastest transaction ever! Kudos to Chris and the team at Malouf. More

Great Team, Great Experience I bought at 2015 Ford Fiesta, very fun car, from Chris Fitzgerald and the team at Malouf. It was my first car buying experience. I was a little bit ne I bought at 2015 Ford Fiesta, very fun car, from Chris Fitzgerald and the team at Malouf. It was my first car buying experience. I was a little bit nervous because the stigma exists that they were going to try and beat me up. I, now, no longer have that feeling, Chris genuinely looked out for me and helped me make the best choices I could. I'll probably buy another car here, comfortably. More