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Malouf Chevrolet Cadillac
North Brunswick, NJ
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,397 Reviews of Malouf Chevrolet Cadillac
February 08, 2025
I was extremely disappointed by my experience at this dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week t dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week to take the vehicle because it was the end of the month but was originally told two week. Whenever I asked questions about the car, Katie Martin told me to go look at the window sticker. I wanted to speak to finance prior to taking delivery of the vehicle to know the additional warranties and packages. Katie handed me a bunch of pamphlets that did not contain pricing. I had to beg to speak with finance who were really nice and helpful. I asked about the length of the subscription for On Star and Super Cruise. Since finance didn't know and told me to ask Katie, she couldn't be bothered to find out the answer. She told me they would call me once it was close to the end of the trial. When I scheduled the appointment to take delivery of a $180K vehicle, none of the paperwork was ready. I sat with her for 15 minutes before she realized that finance didn't have any of the paperwork. She then proceeded to sit in her managers office scrolling on her phone and then I sat with her for another 15 minutes before it went off to finance. So I waited about 45 -50 minutes before I was able to go to finance. She seemed genuinely uninterested in the sale and annoyed by my presence. I originally thought it might be just an off day but these events happened over the course of several days. She did apologize after I told finance I would not shop or service my vehicle there but after I paid for the vehicle and the sale was finalized. I think she knew that she did not provide her best level of service but as someone who has bought numerous vehicles before, I would skip the hassle and not recommend shopping for a vehicle here. More
by Tony T
Employees Worked With
Kevin Szelag, Katie Martin
February 02, 2025
I had an outstanding car-buying experience with Joe Mitolo and Katie Martin. From start to finish, the process was seamless—limited back-and-forth, just straight to the point. I was particularly impres Mitolo and Katie Martin. From start to finish, the process was seamless—limited back-and-forth, just straight to the point. I was particularly impressed with Katie’s exceptional interpersonal skills. At one point, we were about to walk out, but she kindly suggested running the numbers again. Working with Joe, they were able to put together a deal that worked for us. At no point did I feel pressured or like I was being sold to—both Katie and Joe genuinely focused on getting us the best deal. It was refreshing to experience such professionalism and transparency. Highly recommend!” More
by Shanks
Employees Worked With
Katie Martin
February 02, 2025
I’ve been coming to Malouf for 6 years And I have never had a bad experience with anyone who worked there. Anna, Janine, Joe, Dennis, and Kevin Bambrick just to name a few. It is always a pleasure dealing had a bad experience with anyone who worked there. Anna, Janine, Joe, Dennis, and Kevin Bambrick just to name a few. It is always a pleasure dealing with these people whose family values align with my own. Always fresh inventory, A coffee or hot chocolate with a double shot of espresso, clean facilities, and more are in store when shopping at Malouf. Highly recommend if you prefer a quality service with a quality ride More
by joynt369
Employees Worked With
Ana, Kevin Bamrick, Jennine, Joseph Mitolo, Kevin Bamrick, Dennis Sloyan
January 27, 2025
Both Joseph Mitolo, Katie Martin were amazing to work with! Straight to the point and no back and forth with Joe! Katie is very knowledgeable of the product, accessible when needed, patient and has a gre with! Straight to the point and no back and forth with Joe! Katie is very knowledgeable of the product, accessible when needed, patient and has a great personality. So grateful for this experience. I love my truck and I know Kate has a lot to do with that. She walked me through every feature of this truck. I really appreciated her time. That had never happened before. AMAZING ANS UNFORGETTABLE EXPERIENCE! More
by Wa Bo
Employees Worked With
Katie Martin , Joseph Mitolo
January 27, 2025
Joe Mitolo and Katie Martin were the best to work with! They knew the Cadillac product and was honest with answering my questions. Joe made sure to apply all discounts and was an excellent intercessor with They knew the Cadillac product and was honest with answering my questions. Joe made sure to apply all discounts and was an excellent intercessor with another car dealer on my behalf. Katie was very pleasant and patient when answering my many questions. We test drive the car with Katie as she explained the features of the car. Katie trained us on all of the features one at a time to be sure we understood how each feature worked. It was an amazing experience. Thank you both for your help and for making this car purchase experience one of a kind. I would recommend this dealership to many to come. More
by Wa Bo
Employees Worked With
Katie Martin, Joseph Mitolo
January 27, 2025
Joseph Mitolo, Katie Martin were amazing to work with! Straight to the point and no back and forth with Joe! Katie is very knowledgeable of the product, accessible when needed, patient and has a great per Straight to the point and no back and forth with Joe! Katie is very knowledgeable of the product, accessible when needed, patient and has a great personality. So grateful for this experience. I love my truck and I know Kate has a lot to do with that. She walked me through every feature of this truck. I really appreciated her time. That had never happened before. AMAZING ANS UNFORGETTABLE EXPERIENCE! More
by Wa Bo
Employees Worked With
Joseph Mitolo, Katie Martin
January 27, 2025
Joe Mitolo and Katie Martin are a great team. Both are helpful and easy to work with. Katie is very thorough with providing details and answering questions and has wonderful energy. She shared my Both are helpful and easy to work with. Katie is very thorough with providing details and answering questions and has wonderful energy. She shared my excitement. Joe made sure I had the right deal for me. He was great with interceding for me as well. As a result, I am enjoying a beautiful XT5. Thank you both! More
by Wa Bo
Employees Worked With
Katie Martin, Joseph Mitolo
January 17, 2025
Jean Delia was an excellent salesman. I would provide Jean with a 5 STAR Rating with the Sales Dept. While working with Jean, I felt very relaxed and no pressure in purchasing a vehicle. I would provide Jean with a 5 STAR Rating with the Sales Dept. While working with Jean, I felt very relaxed and no pressure in purchasing a vehicle. He was very curious, pleasant, easy spoken and well mannered. I respected that in Jean. Jean made sure my requirements and wants were met. He took the time to understand my requirements and provided me with an clear explanation of my concerns. I would definitely request Jean again in any of my automobile transactions at Maluf. I did end up purchasing a used vehicle with the assistance of Jean. I am very pleased with our outcome. More
by russde
Employees Worked With
Jean Delia
January 13, 2025
My sales person Katie was a pleasure to work with. She was very friendly and she went above and beyond to see. I got exactly what I wanted. I’ve been dealing with Malouf for many years and I will cont She was very friendly and she went above and beyond to see. I got exactly what I wanted. I’ve been dealing with Malouf for many years and I will continue to do so because of their pressure free sales and their true concern for their customers. More
by Marg1321
Employees Worked With
Joseph Mitolo, Katie Martin
