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Malloy Toyota

Winchester, VA

2.6
85 Reviews

400 Weems Lane

Winchester, VA

22601

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Showing 85 reviews

January 18, 2022

Went in to purchase a new truck and we saw one we liked. We asked for the keys to see the inside and saw the paper that’s supposed to be in the window with the features and price on was off and thrown on th More

by T123C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Action Marketing
Jan 20, 2022 -

Malloy Toyota responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Thank you, Jay Scaramozzino, General Manager

November 08, 2021

We purchased a used truck which was in great shape, loaded, for a good price. When we picked it up after it was detailed, they had removed the bed liner which they said was included and couldn’t find i More

by Leslie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bianca Rodriguez, Action Marketing
September 27, 2021

Worked out a deal with Angie and Augusta (BOTH TERRIBLE)! They sold the vehicle to someone else More

by DO NOT BUY HERE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie
August 21, 2021

Unapproved and unnecessary work!First time in for Unapproved and unnecessary work! First time in for service at this dealer. They asked me to sign approval of work without displaying prices. I kn More

by XYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
April 12, 2021

I bought 2020 RAV4 in Feb 2020 . One of the worse dealer i ever seen. At the time of purchase Car finance Manager promised he will help for less interest after 12 payments. After 12 Payments I went there b More

by Bijay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hussein AI Qaisi
February 06, 2021

11500 for a tundra I can't drive, but they did make it very clear it was bought "as is" The sais is shot and I'm informed it's a $2000 dollar fix! More

by fullmoonfarm2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CBC ADS
September 11, 2020

My trip to this dealership last weekend was one of the worst experiences that I have ever had. Despite being told that I just at the 'shopping around' phase, my salesman (Steve Pennington) was excessivel More

by m.mills
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Pennington
Sep 16, 2020 -

Malloy Toyota responded

Hi, Melinda –thank you for sharing your feedback. Customer service is our #1 priority here and we’re sorry to hear that is not what you received. I would like to learn more about your experience to see how I can help, so at your earliest convenience, please contact me directly at (540) 678-1791. Thank you – Jay Scaramozzino, General Manager, Malloy Toyota

May 08, 2020

Brake repair...NOT! Went in for a routine oil change. Told me I needed rear brakes/pads..$491.00. I trusted my gut and went to another garage and they told me there was n More

by hanlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike,Jonathan
May 18, 2020 -

Malloy Toyota responded

Hi, Hanlan – thank you for sharing your feedback. I have made multiple attempts to reach you, but have had no luck. At your earliest convenience, please reach out to me directly at (540) 678-1791 so I can learn more about your experience. Thanks – Frank Lewis, Parts and Service Director, Malloy Toyota

May 18, 2020 -

hanlan responded

Another lie! You have not reached out MULTIPLE times! I called and spoke to Mike R. after he returned my call later in the day! So, Mr. Lewis I have no idea how you have tried and reached me! Mike told me to come in and they would show me how bad my brakes are, no thanks....there is nothing wrong with them!!

December 01, 2019

They lie from first contact. Beware go some place else to spend your money. Stay away!! Management called a day later to see why I did not buy. I told them about the unethical behavior. They said they would More

by Rjpjr
Recommend Dealer
No
Employees Worked With
Sales Manager
Dec 02, 2019 -

Malloy Toyota responded

First thank you for taking the time to share. Although less than positive feedback is sometimes hard to hear we always appreciate it, as it helps us to improve. We would also like to apologize for any undue stress or waste time this experience caused you. That said, Malloy Toyota does not engage in any less than ethical business practices. Nor do we condone anything less than superior service and communication. We would very much like to help you solution this and have spoken to management on your behalf. We highly suggest that you reach out directly to our manager, Evelyn Akers, at eakers@malloytoyota.com to discuss the details of this further. She will ensure that this matter is handled to your satisfaction!

May 18, 2019

Buy Here! We had an excellent experience here. Stopped in on a fluke after an extremely bad day and planning on purchasing a different car at a different locati More

by Rav19Happy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber and Quinn
May 20, 2019 -

Malloy Toyota responded

Thank you so much for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

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