Malloy Toyota

The service reps here are very helpful. Got me the best deal to fix the garage guys error!! Thanks ladies! Got me the best deal to fix the garage guys error!! Thanks ladies! More

Hello, From the internet department, the salesman, the lady who showed me some options on aftermarket protection and the F&I lady who wrapped up the deal are all top notch professionals. The truck was cle lady who showed me some options on aftermarket protection and the F&I lady who wrapped up the deal are all top notch professionals. The truck was cleaned and thanks to the detail department on a Sunday to do a nice job on it too! The GM also kept in contact with me. I drove over two and a half hours to purchase my Tacoma (and two and a half hours back home!), and the clich'e of "it was worth the the time" is true in this case. More

I purchased a pre-owned Ram 2500 at Malloy Toyota Winchester, VA. as well as additional warranties and agreements (Prepaid Maintenance Plan, Vehicle Service Agreement, and Tire & Wheel Protection Pla Winchester, VA. as well as additional warranties and agreements (Prepaid Maintenance Plan, Vehicle Service Agreement, and Tire & Wheel Protection Plan) on truck with 85k miles. I was advised to have vehicle serviced every 5k miles. At 90k miles, I attended scheduled appt for first service after purchase. The service dept advised they changed the oil and replaced oil filter. They advised they could not rotate tires due to not having "Ram Computer" to reset TPMS. They advised to call any Ram dealer and have them rotate the tires and charge Malloy Toyota. Phone calls were made and Ram dealer advised they could not do so. I then contacted Malloy Toyota and advised service manager what Ram dealer stated. The vehicle is used for many medical appts (Walter Reed & V.A.) as I am a disabled Veteran. While waiting the request of further instructions to complete the initial service regarding tire rotation, miles accumulated very quickly. No further instruction was approved or provided! The vehicle was coming needing to be serviced again, so appt was made at Malloy Toyota with service manager. Appt was scheduled on November 25, 2024. The day of driving truck 54 minutes/41 miles from my residence, service manager again advised they could not rotate tires. During this time, it was noticed that the "Prepaid Maintenance Plan' was set-up for a Toyota vehicle and did not match a Ram Service Interval or manufacturer service specifications from Ram. Malloy Toyota just pushed it off saying Safford Ram of Winchester would rotate tires, but I was responsible to cover costs. That was not the agreement that was purchased or agreed to at the time of buying the truck. Service Manager stated it was a Finance Manager issue. I then proceeded to a Finance Manager and advised him of the situation. He initially stated "All I can do is give you your money (1k) back." I stated, "That was not the agreement and what I purchased; they need to hold up their end of agreement." They advised they could not do so. He stated "I am busy and do not have time to deal with it (the issue)." Toyota Financial Group was contacted and advised the vehicle could be serviced at Safford Ram and covered by the Prepaid Maintenance Plan due to Safford Ram being a "participant" with similar plans/agreements. Finance Manager advised to drive to Safford Ram and have them rotate the tires and bill Toyota Financial Group. Safford Ram was unable to have truck serviced for 2 hours. I waited in the area until that newly scheduled appt. After driving to Safford Ram, they registered truck to have a "Prepaid Maintenance Service" oil change and tire rotate for 95k miles at no cost to owner. A service advisor from Safford Ram stated they were unable to bill Toyota Financial Group and unable to rotate tires and perform service due to no funds being covered or provided by the Toyota Financial Group, or Malloy Toyota. The oil change and tire rotation were not performed. Due to this unresolved issue, I then drove back to Malloy Toyota. I went back to the Service Manager and advised this problem. He looked a few things up on the computer and stated, "I don't know what to tell you, that will be an issue to take up with finance manager" as he stated before during the day at first appt scheduled at Malloy Toyota. I then went to a Finance Manager I spoke with before. As the door was open with three employees inside office, I stopped in the doorway before entering. One of the three employees was leaning back against a bookshelf, arms crossed, stated "Can I help you?" with an attitude. I then voiced the issue that was not resolved once again (later finding out that employee was the General Manager of Malloy Toyota.) They wasted my entire day, over 6-1/2 hours and no action performed on my truck. Gas consumed for the day and tires cupped from not being rotated. There solution was 6 services through Safford Ram that I already paid for to begin with. xxxxxxxx More

Jason Plummer was good for his word. I bought a used 2024 highlander that had overspray on it. I was concerned, but he assured me it would be buffed out and would feel like glass. I bought a used 2024 highlander that had overspray on it. I was concerned, but he assured me it would be buffed out and would feel like glass. I was very impressed. The whole experience there was good This is our second Toyota Thank you, Kevin McDonald. More

I’m done with Malloy Toyota because of the receptionists they have answering the phones, who can’t seem to get anything right. I have been a loyal customer for years, but today was the last straw. I called they have answering the phones, who can’t seem to get anything right. I have been a loyal customer for years, but today was the last straw. I called on Monday, September 30 at 11:27 am to order new tires for my 2020 Tacoma. I talked to the Parts Department, and found out that they had the tires I needed in stock. So I told them I needed to find out when I could get an appointment to get the tires installed and aligned. They transferred me back to the receptionist who initially answered the phone when I called in. The receptionist made an appointment for me at 7:30 am on Saturday, October 5. I told the receptionist that I still need to reserve the tires with the Parts Department now that I had an appointment and told her that I had just talked to them. She said not to worry; she would contact Parts for me and tell them to set aside the tires that I had inquired about just two minutes before. I showed up for my appointment on Saturday, and there were no tires. I asked to speak to the supervisor of the receptionists, and the woman who works at the cashier’s window came and talked to me. Unfortunately, I had not gotten the receptionist’s name because I figured she was capable of doing her job. The supervisor had no empathy for my situation at all, especially when I said I couldn’t provide the name of the receptionist who answered the phone. She even seemed to doubt the authenticity of my story by saying “I’ve never heard anything like that before.” Didn’t even get an apology from her. I had made appointments for routine service with the receptionist who answers the general number in the past, and twice I showed up for my appointment and they didn’t have one for me because the receptionist didn’t do her job. After that, I always made my appointments myself online or made up an excuse to talk to the service department and made my appointments directly with them. The receptionists are like the gatekeepers to the rest of the organization and will do their best to prevent you from talking to anyone else. You need to make up an excuse to talk to other departments in order to be sure you get what you want. I blame the apathetic supervisor of the receptionists at Malloy Toyota for not really caring about what kind of service I received. More

Terrible experience after the sale. This is the worst dealership I have had to deal with anywhere ever. My vehicle was inspected but the tint was so dark I couldn’t drive at night and i This is the worst dealership I have had to deal with anywhere ever. My vehicle was inspected but the tint was so dark I couldn’t drive at night and it failed inspection on me a week later. The finance department was super suspicious to the point I had to open a case with Toyota and still am short nearly $4k that should be coming to me. Even with Toyota looking into things the dealership provides no meaningful help and in fact appears to be actively lying to me about the refund status. I would recommend you stay far away. More

I purchased a car here about a month ago. About 3 weeks after purchasing the car I started getting calls from the dealership telling me I owed them more money on my car. Which is obviously a About 3 weeks after purchasing the car I started getting calls from the dealership telling me I owed them more money on my car. Which is obviously a crazy thing after I paid them with a bank cashiers check the exact amount the dealership highlighted on a sales contract. The numbers were reviewed by not one but two different finance managers and all papers were signed when I delivered the cashiers check the following day for exactly the amount they asked for!!! Which equals deal done in the real world. I drove off the lot happy and content. They originally tried to pressure me to finance which I told them up front I most likely wouldn’t finance. They kept pushing monthly numbers and I kept asking for the bottom line price.Which is normal modern day car buying. Annoying yet typical. So at the end of the day I paid what they asked and now they are saying they made a mistake and are telling me I owe them 3000 more dollars. I’ve had my mechanic go over the car and he found a small, obvious but potentially harmful if not caught early oil leak in the valve casing which I have to pay out of pocket which is a pain and costly! But things happen?? But now I wonder if they even go over the vehicles well at this dealership because obviously they must not review their paperwork at all either. At this point I wish they would buy back my car for what I paid for it and be done with it. It’s left a bad taste in my mouth how this all went south. I will say the staff is friendly and they were never rude but they have to get a check on their business practices!! This has created stress and has interfered with my job and my inner peace. I’m a single parent who works hard for my kids and I don’t have time for this nonsense. No one should have to go through this on what should be a simple transaction. The last thing I will say I also checked with my local DMV and the paperwork hasn’t even reached my home state which makes me even more upset, worried and concerned. Add that stress to me having at the beginning of the week take this same car in to get the oil leak fixed. Sad just a sad deal.The stupid part of all this I would have fixed the car and moved on … what enraged me is this asking me for more money fiasco. It’s plain garbage!!! More

Took our car for inspection, inspector found a list of things that we declined for them to fix. Got eveything fixed, took it back for reinspection as everything was working great. The car passed the inspe things that we declined for them to fix. Got eveything fixed, took it back for reinspection as everything was working great. The car passed the inspection, but the check engine light was on. Came home, ran the code and it was the MAP sensor. Husband got under the car and the all 3 wires had been cut clean off right at the plug. Called the dealership this morning to let them know and of course the answer was "we just dont do that here". I told the manager that I didnt buy that, if it had been 1 wire and it had be frayed, we could have a different conversation but all 3 were a clean cut. I also told him the check engine light was not on when we took it up there and if it had been like that before we dropped it off the light would have come on immediately. The minute I mentioned legal action, all of a sudden he could talk to me any more. I will NEVER EVER recommend or take my vehicle for service there again. More

I put a $2,500 down payment on a new Toyota Cross in February. At that time I agreed to a price. The vehicle arrived about 2 weeks ago. The dealership marked up the vehicle $2,000. There was no ment February. At that time I agreed to a price. The vehicle arrived about 2 weeks ago. The dealership marked up the vehicle $2,000. There was no mention of this when I agree to the price. I decided to then trade my car at the last minute to help offset the markup. The mid Kelley Blue Book trade on an it was $7k. They gave me 3k. The people were nice the day I picked up the car but in my book the there business ethics are very poor. More