Malloy Ford of Winchester - Service Center

Service writer I spoke with over the phone had just started, had no information and could only make an appt. I arrived on time. One hour later no one had looked at my vehicle. After I asked, they looke started, had no information and could only make an appt. I arrived on time. One hour later no one had looked at my vehicle. After I asked, they looked at it and later told me they needed to do an oil consumption test and I had to bring my truck in every 200 miles. I said no as I live 50 miles away and went to a closer dealership that performed a Ford Service Tech Bulletin update that took care of the issue in one visit. Sales is great at Malloy - my experience with the service dept. was not so great. The people in service are very nice but they fumbled the service issue with my vehicle. More

Service is generally very good. Normally you are in and out quickly with no hassle. One occasion recently is my reason for the 4 star rating. out quickly with no hassle. One occasion recently is my reason for the 4 star rating. More

Super nice people but they definitely Don't follow thru on what they say. They have owed me money for over a month. Many excuses. 😡 on what they say. They have owed me money for over a month. Many excuses. 😡 More

I took my 2010 raptor was having shifting problems I already had it at the transmission place they couldn’t fix it took it to the dealer and they were wonderful not only did they fix my transmission but already had it at the transmission place they couldn’t fix it took it to the dealer and they were wonderful not only did they fix my transmission but I found other things wrong with my truck and they were able to repair them too I would give this place 10 stars if they had a great staff great people More

Totally awesome. The best service ever. Shane service guy was an angel GOD sent to me. THANK GOD FOR MALLOY FORD. THANK EVERYONE. Thank you was an angel GOD sent to me. THANK GOD FOR MALLOY FORD. THANK EVERYONE. Thank you More

Great people, great service, great follow up Will always deal with Jeff Malloy and Malloy Ford, for service and new or used vehicles. five stars deal with Jeff Malloy and Malloy Ford, for service and new or used vehicles. five stars More

My opinion is malloy ford is a unprofessional organization. I have been looking at getting a new truck. They had the truck but the truck was located at a different malloy dealership. Micheal br organization. I have been looking at getting a new truck. They had the truck but the truck was located at a different malloy dealership. Micheal brittingham was in contact with my wife. Friday micheal and my wife set up an appointment for Sunday at 1:00 pm. That the truck would be there for a test drive. We would get an estimate on my car etc. Sunday morning micheal sent my wife an email confirming the time Sunday and for us to ask for him when we arrived. We arrived at the dealership on Sunday. Went inside and had to approach the sales counter no one greeted us. We told them were here to see micheal that we had an appointment for 1:00. Summer who acted like she woke up from a nap. Pointed us to a table left to find out what was going on. I told my wife at this point if the truck is not here. We will go. Summer came back to the table. Told us well we don't have the truck its not here. We got up left. My wife went to talk to the people at the counter. The guy behind the counter with a mouth full of chewing tobacco tells her. If you want you can wait to find out why the trucks not at the dealership. Also that micheals not at the dealership ether. The guy behind the counter told my wife it was odd that a car was scheduled to be there.They kept making it our problem. Micheal brittingham called my wife not to apologize for the mix up. He was rude telling my wife she's wrong that it was our mistake. He said he had emails saying so. Well we got an email today Sunday confirming our appointment. That he would be there. His last words was obviously I can't do anything to make it better and hung up. So my wife called to talk to a manager. He stuck up for his employee. Said if we were interested in a car talk to him. I was excited for this i have looked for several months for a truck. Finally decided life's to short. Let's take make a deal and i get this run around. Henry Ford quotes: "The only foundation of real business is service" "It is thought that business existed for profit. That is wrong. Business exists for service." "It is not the employer who pays the wages Employers only handle the money – it is the customer who pays the wages." More