Malloy Ford of Alexandria

Jerry's Ford is a terrific dealership I recently purchased a used vehicle from Jerry's. The sales person ,Vanessa Wick was wonderful. She was knowledgeable and more importantly, if she I recently purchased a used vehicle from Jerry's. The sales person ,Vanessa Wick was wonderful. She was knowledgeable and more importantly, if she did not know the answer, she would research the answer. Vanessa Wick was great on follow up after the sale, making sure any problems were resolved. The rest of the staff at Jerry's was also friendly and helpful. More

Appreciation to Mark Harrington, the General Manager Upon conversing with Mark Harrington, our issues were efficiently resolved. I have been satisfied with Jerry's Ford Sales and Service, especially Ant Upon conversing with Mark Harrington, our issues were efficiently resolved. I have been satisfied with Jerry's Ford Sales and Service, especially Anthony Roman in Service since 2014, his replacement Aly Herrera since 2016 and now Mark Harrington the General Manager who after initial runaround with sales staff ascertained that issues with my car were efficiently resolved. Many Thanks to Aly Herrera and Mark Harrington. More

Awful Management & Customer Service Please avoid this place at all cost. The vehicle I got from here was awful in every way. Additionally the senior management, management and staff is p Please avoid this place at all cost. The vehicle I got from here was awful in every way. Additionally the senior management, management and staff is plain rude, disrespectful, and are liars. Please don't do any business here and go to another dealership, this place is beyond horrible. More

My new car had issues, but Jerry's Management took care I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences. In my lifetime, I have p I want to preface this review by stating everything is in my opinion only and based on the perceptions of my experiences. In my lifetime, I have purchased four cars from different dealerships: my first was a gently used Toyota Camry, the second was a gently used Jeep Wrangler, the third was a gently used Cadillac Escalade, and my most recent was a brand new 2015 Ford Flex from Jerry's Ford. This was a monumental moment in my life, as I had never purchased a brand new car. The salesman and manager did everything to make sure I got the car model I wanted and the payments I needed. It wasn't until after I walked off the lot that everything went south. I immediately noticed there was a defect in with the passenger visor (the screw was jetting out). The manager said he would have it fixed (free of charge) and even offered me a free car wash for my time (I tipped the car wash people $20 for doing such a great job). The service department operates during business hours and I didn't want to take off work, so I postponed getting it fixed. Next thing you know (three months after my purchase), the steering wheel of my "new car" starts making a grinding sound when I turn and the breaks start sticking and making grinding sounds as well. I was so upset! This was supposed to be a brand new car, my first, but one thing after another was falling apart! I called the service department, obviously upset because I'm making payments on a "new" vehicle that has had more issues than ANY other used car I have purchased combined! At first I didn't receive adequate customer service from the service department. However, the manager got involved and took care of EVERYTHING. He personally supervised the repairs and ensured that the quality of customer service improved. I am now confident that if anything goes wrong with my new car purchase, Jerry's team will take care of it! I still love my car and I'm glad I made the purchase. More

Very Bad Experience Guys please stay clear of this dealership when looking for a used or new vehicle. I purchased a Ford fusion sport, less then a month the car cut off s Guys please stay clear of this dealership when looking for a used or new vehicle. I purchased a Ford fusion sport, less then a month the car cut off several times. The dealer act like they didn't want to help , the service managers are awful and uneducated. They basically sell good looking cars that are lemons so you can keep coming back spending a lot of money on service. Pls make sure u get a warranty. They sold me the car with a bad battery and alternator and when I called the service managers I was hung up on twice. I had to call corporate and the warranty company on my car, Jerry Ford is awful and I wished I would have avoided them and went to another dealer. More

Service I always am very happy with their service. It is usually quick and the service staff is excellent. They have kept my two Fords in great condition. I always am very happy with their service. It is usually quick and the service staff is excellent. They have kept my two Fords in great condition. I don't feel they suggest anything that my cars don't need and their prices are ok. More

Worst techs in the area. Fraudulent practices. READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible experiences here spans several years. This dealership has some of the worst techs in the the area. I started going here because it was up the street from my house and there aren't a lot of great reviews for Ford dealers in NOVA. I had some warranty work done here initially, and upon receiving my car back, my HVAC system was operating incorrectly, worse than before I brought it in. I brought it back and they found out they had performed the install incorrectly, and eventually fixed it. Later, I brought my car here because of loud tapping from the engine, two separate times, asking them to help me diagnose the issue so we could fix it under warranty. Both times they sent me away, telling me it was tapping lifters and was normal. After researching online and having another shop look at it, the other shop immediately was able to tell that it was an exhaust leak from a cracked manifold. I had Ford replace it under warranty, after having to tell these guys what was wrong with my vehicle (their job to figure this out). Recently, I had HVAC problems and made the mistake of bringing my car back here because my time was limited. They told me the part that was faulty was a $1400 repair, which I paid. Long story short, after 7 visits later to fix their repair and no resolution, I now had worse HVAC problems than when I originally brought the car to them with issues. It should also be noted that two times the car was given back to me without being fully assembled, with parts left uninstalled and laying on my floorboards. I eventually had another Ford dealership fix the issue, which actually was a $300 fix, and they said there was no evidence that the $1400 fix was ever faulty, so I was conned into performing an expensive repair for a part that was never broken. Ultimately, I probably brought my vehicle back to this dealership at least 10 times for re-work to correct repairs that should have been repaired correctly the first time, which equates to many lost hours from my job. They simply don't care. This is hands down the worst Ford dealership for car servicing in Northern Virginia, and anyone who brings there car here is asking for trouble. More

Lies, lies, lies Set up appointment to test drive and buy a truck. Drove 3 hours, got to dealer, salesman said truck was sold. Tried to sell me a similar truck at ab Set up appointment to test drive and buy a truck. Drove 3 hours, got to dealer, salesman said truck was sold. Tried to sell me a similar truck at about the same price, however, deal was 3k over the original truck I came to purchase. Told me to check KBB for trade value, did, printed out, and was questioned where I got the value of truck. Provided copy of KBB to floor manager, wouldn't even look at it, asked me if I entered correct information. Walked out of dealership. Emailed general manager, no response!! Don't go there, they don't keep there word, and are not trustworthy!! More