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Malloy Ford of Alexandria
Alexandria, VA
275 Reviews
Jerry's Ford has been in business for 40 years and is family owned & operated.
At Jerry's Ford Alexandria, we offer new Ford cars in the Washington DC area, along with used cars, trucks & SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for.
Our financial staff at Jerry's Ford Alexandria, offers expert advice for those seeking a great Ford car loan or lease. Our service doesn't stop there. Customers can come in & take advantage of our knowledgeable Ford car repair technicians & a fully-stocked inventory of Ford car parts.
We want our Customers to be completely happy & satisfied. Our Customer Service Department will be glad to help with any questions. 703-256-5000 ext.200.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 275 reviews
August 29, 2019
Customer service is beyond horrid I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The sta I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The staff there are very unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are nasty people. WATCH OUT! More
by rgmevox
Employees Worked With
Dan Chaconas, Ruben Perez
July 09, 2019
Absolutely horrible customer service, do not buy here Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a w Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a warranty. I’ve called over 25 times, and left over 5 messages, multiple emails, and instant messages to the website. I’m sure if I told them I was calling to buy a new car, they’d hound me until I blocked them. Please don’t buy a car here, it’s not worth it. Find another Ford dealer that understands the importance of answering emails, returning calls, etc . More
by AJ23
Employees Worked With
Victor Villabos
March 10, 2019
Bad experience I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit application ahead to cut the waiting time I live 20 miles away I live in Maryland and I have to register my car in Marylantime took the van on 03/08/2019 to get inspected and didn't past the inspection, I called the dealer to tell them what happened and the sale manager didn't want to take my call so I called victor I have clearly ask victor Villalobos what would happen if the vehicle didn't past the inspection and he said bring it in and we fixed I brought the car to get it fixed and the manager Ankush Sherman said that there's not that they can do about it and didn't know why I was told to bring the van in for repairs I would not recommend anyone to do business with this dealership Salesperson: Sebastian poor service Ankush Sherman poor management Victor Villalobos poor customer service Stay away from this dealer More
by Carlos Amaya
Employees Worked With
Sebastian Fiallos Victor Villalobos, Brady Donovan, Zev Dekoff
December 13, 2018
Lacking professionalism Disappointed is an understatement. I will not do business with Jerry's again and I would highly advise others against it. I purchased my vehicle on Disappointed is an understatement. I will not do business with Jerry's again and I would highly advise others against it. I purchased my vehicle on 9 July and did not receive tags until mid November despite providing all the required documentation in a timely manner. Not only was the process incredibly slow, but there was a complete lack of professionalism. I made every effort to work with the tag and title representative, her manager, the general manager, and the president. The general manager told me he would no longer be dealing with me and the owner assured me he would work everything out and get back to me but never did and subsequently ignored all my efforts to contact him. I filed a complaint with the Virginia Motor Vehicle Dealer Board and finally got my tags and registration, but it is sad that I had to resort to this for a service I paid the dealership for. More
by Stefanie
Employees Worked With
Lynn McKinnon, Dale Balderson, and Gary Cohen, Tom Ibrahimi
December 07, 2018
Very poor at resolving known factory paint defects Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst Jerry's refused to fix known paint defects on a truck with just over 7500 miles Sohai confirmed the defect but nothing, Jerry's is the worst More
by Screwed by Jerry's Ford
Employees Worked With
Service Manager Sohail gave me nothing but lip service and nothing but lies (rating very poor), Bill Ritenour
September 24, 2018
Sales manager hung up on me I filled out a credit application to see if I could get 0% on a new Focus ST since they had it advertised on cargurus for $24,200 fully loaded. They g I filled out a credit application to see if I could get 0% on a new Focus ST since they had it advertised on cargurus for $24,200 fully loaded. They gave me about a week of run-arounds and finally the sales manager called me today. I told him the only way I would buy the car is at the advertised price and 0%, yes or no. He straight up got mad, said no, and hung up. More
by User-7581bbdc5e
Employees Worked With
Ankush Sharma
September 09, 2018
Very Deceptive I am not one to normally complain but this experience was a pain! I live about 120 miles from this dealership and found a used truck that met my needs I am not one to normally complain but this experience was a pain! I live about 120 miles from this dealership and found a used truck that met my needs. I spoke with the salesman and told him I wanted to make sure they could come down on price and meet my trade needs. I told him where I needed to be and I was reassured on two different phone calls that they would make the deal happen and it was an easy deal. He even said he spoke with his manager who said it was a doable deal. When we arrived and went over numbers they were 4 thousand dollars away from the price we needed to be at. Not only that, they were charging more than what the listed price was when I inquired about the truck. The manager added a fee ($1,100) for which he said was for what they had to put into the truck when they got it in. Well if that's the case I would think whatever they did would have shown up on the carfax which it did not. I was completely shocked when they were charging more than the listed price, when they agreed to come down in price. I guess it was a con to get me there. The salesman even said sorry, I thought this was a done deal. What a waste of a day and time! This place needs some serious communication training! I see through these reviews that I am not the only person this happened to. More
by Ejk
Employees Worked With
I think the manager was Tom Ibrahimi, Calvin Gilliam
August 30, 2018
Going beyond a sale. I am not an easy person to please, but Robert Strater and Tom Ibrahimi went out of their way to ensure that we were satisfied with not only the price I am not an easy person to please, but Robert Strater and Tom Ibrahimi went out of their way to ensure that we were satisfied with not only the price of the vehicle but with the cosmetic look of the vehicle. Although it took a little bit of negotiating to get to the best out the door (OTD) price for the vehicle, they both worked hard to ensure that we both arrived at a fair price. Although at the end of the day, they gain a faithful customer, and my daughter gain the car of her dreams (FJ Cruiser). I am pleased to write this review as both Robert and Tom showed exemplary customer service, in a special recognition, I like the way Robert ensure that the vehicle was delivered o time by coming into work on his day off to ensure the vehicle was delivered to our satisfaction. More
by X5vaFJ
Employees Worked With
Robert Strader, Tom Ibrahimi
July 02, 2018
Free oil change My appointment was at 1 pm. Got here at 12:15 pm. Now 5:18 pm oil change not finish. Do not come here! Do not. My appointment was at 1 pm. Got here at 12:15 pm. Now 5:18 pm oil change not finish. Do not come here! Do not. More
by Richard
Employees Worked With
Bill Ritenour
June 18, 2018
Terrible sales, finance and services team. Avoid this place.They denied to service my vehicle today, despite having an appointment, because I wrote reviews for them on the web and altered peopl Avoid this place.They denied to service my vehicle today, despite having an appointment, because I wrote reviews for them on the web and altered people not to fall for their lies. They ripped me off by selling $2000 a useless warranty plan that was already covered by the manufacturer and every-time I took the car for the past 2.5 years, they made an excuse to escape from their obligation. I have paid out of the pocket for services despite having this plan ever since I bought the car. Their service department, their finance and sales department are the worst in the industry and they lie to you as much as they can. I reported the problem to the store managed (Tom Ibrahimi) and he was as unprofessional and deceiving as the rest team members. More
by Kazim
Employees Worked With
Tom Ibrahimi
