Malloy Ford of Alexandria

Customer Service Sucks Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsop Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. Have no clue about the Ford Rebates. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are unprofessional, rude, no people skills at all. Watch Out for the Sales Managers, the Finance Managers because they just don't care. The owner of Jerry's Ford should really look into better training skills, for every position and if I were the owner I would be ashamed to have my name on the building, because of the people working there, they are just given Jerry's a even worst name. More

HORRIBLE CUSTOMER SERVICE I purchased a 2017 Ford Escape at this dealership a little over a month ago. When I went to the dealership to look at the vehicle I made mention a few I purchased a 2017 Ford Escape at this dealership a little over a month ago. When I went to the dealership to look at the vehicle I made mention a few times how happy I was it came with everything I was looking for including the luggage rack/ roof rails, because I was specifically looking for a vehicle that came with them. They were in the trunk of the vehicle but it was used so I thought the previous owner took them off for whatever reason. After about a week of owning the vehicle I tried to put the cross bars on but there was no hardware. Not once when I mentioned the roof rack during the sales/ paperwork did anyone say "well they're useless because there is no hardware included" The hardware cannot be bought separately, it comes as a kit with the bars & cost a few hundred dollars. I have called 4 times about this issue. The 1st 3 times I was told I'd get a call back. I never got one. The 4th time I was told there was nothing they could do. I should have been told upfront that there was no hardware especially since they new full well that the rack was one of the reasons I was purchasing the vehicle. Those bars should not have even been in the vehicle since they are useless with out the hardware. They knew what they were doing by leaving them in there. They also said they would have the vehicle washed & try to buff out a couple small scratches on one of the doors & side mirror. None of that was done. I work at a body shop so a coworker is going to buff it for me but he shouldn't have to since the dealership said they would. So in conclusion, I paid for roof rails I can't use & the dealership refuses to do anything or help in any way, nothing they told me they were going to do before I picked up the vehicle got done & when I try to contact them I get no call back. I fully regret purchasing my vehicle from them & will advise anyone looking for a vehicle to stay away from Jerry's dealerships in general especially Jerry's Ford. More

Carlo Genao is a five star manager I had a very average experience with the dealership prior to new manager Carlo Genao getting involved. This gentlemen is a professional manager and sa I had a very average experience with the dealership prior to new manager Carlo Genao getting involved. This gentlemen is a professional manager and salesman. I recommend folks check out the dealership knowing that Carlo will follow through on his promises. Carlo is a 5 star manager!!! More

Awesome service Ace did a fantastic job leading the work (and provided consistent updates along the way). The cashier also was extremely helpful when I needed to sepa Ace did a fantastic job leading the work (and provided consistent updates along the way). The cashier also was extremely helpful when I needed to separate certain charges. More

Bad experience I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit application ahead to cut the waiting time I live 20 miles away I live in Maryland and I have to register my car in Marylantime took the van on 03/08/2019 to get inspected and didn't past the inspection, I called the dealer to tell them what happened and the sale manager didn't want to take my call so I called victor I have clearly ask victor Villalobos what would happen if the vehicle didn't past the inspection and he said bring it in and we fixed I brought the car to get it fixed and the manager Ankush Sherman said that there's not that they can do about it and didn't know why I was told to bring the van in for repairs I would not recommend anyone to do business with this dealership Salesperson: Sebastian poor service Ankush Sherman poor management Victor Villalobos poor customer service Stay away from this dealer More

Lacking professionalism Disappointed is an understatement. I will not do business with Jerry's again and I would highly advise others against it. I purchased my vehicle on Disappointed is an understatement. I will not do business with Jerry's again and I would highly advise others against it. I purchased my vehicle on 9 July and did not receive tags until mid November despite providing all the required documentation in a timely manner. Not only was the process incredibly slow, but there was a complete lack of professionalism. I made every effort to work with the tag and title representative, her manager, the general manager, and the president. The general manager told me he would no longer be dealing with me and the owner assured me he would work everything out and get back to me but never did and subsequently ignored all my efforts to contact him. I filed a complaint with the Virginia Motor Vehicle Dealer Board and finally got my tags and registration, but it is sad that I had to resort to this for a service I paid the dealership for. More