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Malloy Ford of Alexandria
Alexandria, VA
262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 262 reviews
November 21, 2019
Exceptional They always take care of your needs and they communicate all information to you timely. Simply the Best! I would highly recommend them to anyone that They always take care of your needs and they communicate all information to you timely. Simply the Best! I would highly recommend them to anyone that I know. More
by Tree
Employees Worked With
David Edwards, Chris Irvin
November 09, 2019
Customer Service Sucks Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsop Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. Have no clue about the Ford Rebates. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are unprofessional, rude, no people skills at all. Watch Out for the Sales Managers, the Finance Managers because they just don't care. The owner of Jerry's Ford should really look into better training skills, for every position and if I were the owner I would be ashamed to have my name on the building, because of the people working there, they are just given Jerry's a even worst name. More
by Very Unhappy Customer
Employees Worked With
Cliff, Phil, Mary
November 02, 2019
HORRIBLE CUSTOMER SERVICE I purchased a 2017 Ford Escape at this dealership a little over a month ago. When I went to the dealership to look at the vehicle I made mention a few I purchased a 2017 Ford Escape at this dealership a little over a month ago. When I went to the dealership to look at the vehicle I made mention a few times how happy I was it came with everything I was looking for including the luggage rack/ roof rails, because I was specifically looking for a vehicle that came with them. They were in the trunk of the vehicle but it was used so I thought the previous owner took them off for whatever reason. After about a week of owning the vehicle I tried to put the cross bars on but there was no hardware. Not once when I mentioned the roof rack during the sales/ paperwork did anyone say "well they're useless because there is no hardware included" The hardware cannot be bought separately, it comes as a kit with the bars & cost a few hundred dollars. I have called 4 times about this issue. The 1st 3 times I was told I'd get a call back. I never got one. The 4th time I was told there was nothing they could do. I should have been told upfront that there was no hardware especially since they new full well that the rack was one of the reasons I was purchasing the vehicle. Those bars should not have even been in the vehicle since they are useless with out the hardware. They knew what they were doing by leaving them in there. They also said they would have the vehicle washed & try to buff out a couple small scratches on one of the doors & side mirror. None of that was done. I work at a body shop so a coworker is going to buff it for me but he shouldn't have to since the dealership said they would. So in conclusion, I paid for roof rails I can't use & the dealership refuses to do anything or help in any way, nothing they told me they were going to do before I picked up the vehicle got done & when I try to contact them I get no call back. I fully regret purchasing my vehicle from them & will advise anyone looking for a vehicle to stay away from Jerry's dealerships in general especially Jerry's Ford. More
by Inara Reynolds
Employees Worked With
Zane
October 26, 2019
Good overall experience Very nice and professional staff. Very helpful. Good coffee machine too. Would recommend to anyone looking for a new car. 10/10 would buy again. Very nice and professional staff. Very helpful. Good coffee machine too. Would recommend to anyone looking for a new car. 10/10 would buy again. More
by Sdmus
Employees Worked With
Carlo, rashid, Zane
October 14, 2019
Carlo Genao is a five star manager I had a very average experience with the dealership prior to new manager Carlo Genao getting involved. This gentlemen is a professional manager and sa I had a very average experience with the dealership prior to new manager Carlo Genao getting involved. This gentlemen is a professional manager and salesman. I recommend folks check out the dealership knowing that Carlo will follow through on his promises. Carlo is a 5 star manager!!! More
by Plasticman6
Employees Worked With
Carlo Genao
September 21, 2019
Headshake I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Se I am leaving this review so that everyone can prepare themselves if they have their service at Jerry’s Alexandria, specifically if you run into the Service person, Harry Stein. Could be the worst car service experience I’ve had. Not once did he asked what was wrong with the car, nor care to get out of his seat and take literally three steps from his service counter to the car to see that there are three warning lights on the dashboard. He didn’t even care to look into the car history to see that I’ve brought this car in three times prior for engine issues (within a span of two months). For one of those times, the shop held the car for nearly a month to work on the problem. If he did, he would know that the engine on this car suddenly shut down while I am on the highway…multiple times. The car is also under recall. Mr. Stein could careless that I put my life and the lives of others at risk every time I am in this car that his company built. This is a SAFETY issue. Even after I shared my concerns, Mr. Stein expressed that these are not his problems. “These are the car problems.” He was not listening. These days, I don’t expect great customer services, but I do expect people to do their job especially when the customers are paying for their services. The first thing that Mr. Stein said was that he can’t work on the car until next week. And that was all he cared about. I get it. Too many car service requests, not enough technicians, etc. I also didn’t make an appointment. I can understand that. But when you are driving and don’t feel safe and you have three warning lights on, you bring the car in as soon as you can to get some advice. I didn’t get any advice. I live 30+ miles away and I ask for a ride back to my home, and he said that they only give rides within 5-mile distance and refused to offer any assistance. Essentially, the car being under recall is my problem. Apparently, Mr. Stein and Ford have no responsibility in how that impacts their customers’ daily life and work. Nevermind the fact that I bought the car new at this location just two years ago and it should still be under warranty. As a large company, I’d expect you to take responsibility for your mishaps and assist your customers who you have negatively impacted. The least you can do is get an uber so that you customer can get back home! Mr. Stein did not give me his name but handed me a card, which I presume to be his name. But you will know if you run into him at Jerry’s Ford. I won’t forget. More
by Minh
Employees Worked With
Harry Stein
September 14, 2019
Awesome service Ace did a fantastic job leading the work (and provided consistent updates along the way). The cashier also was extremely helpful when I needed to sepa Ace did a fantastic job leading the work (and provided consistent updates along the way). The cashier also was extremely helpful when I needed to separate certain charges. More
by FordFusionCustomer
Employees Worked With
Ace Mansour
August 29, 2019
Customer service is beyond horrid I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The sta I'm not sure how these guys are still in business. Shady and predatory business folks at this place, they may as well be a payday loan center. The staff there are very unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are nasty people. WATCH OUT! More
by rgmevox
Employees Worked With
Dan Chaconas, Ruben Perez
July 09, 2019
Absolutely horrible customer service, do not buy here Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a w Absolutely the worst customer service I’ve ever experienced. I’ve been trying to get a hold of them for over three months now to get a refund from a warranty. I’ve called over 25 times, and left over 5 messages, multiple emails, and instant messages to the website. I’m sure if I told them I was calling to buy a new car, they’d hound me until I blocked them. Please don’t buy a car here, it’s not worth it. Find another Ford dealer that understands the importance of answering emails, returning calls, etc . More
by AJ23
Employees Worked With
Victor Villabos
March 10, 2019
Bad experience I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit I purchased a 2015 ford transit connection 03/03/2019 my appointment was at 11:00 am it was 4:30 and I was still not done I have filled out the credit application ahead to cut the waiting time I live 20 miles away I live in Maryland and I have to register my car in Marylantime took the van on 03/08/2019 to get inspected and didn't past the inspection, I called the dealer to tell them what happened and the sale manager didn't want to take my call so I called victor I have clearly ask victor Villalobos what would happen if the vehicle didn't past the inspection and he said bring it in and we fixed I brought the car to get it fixed and the manager Ankush Sherman said that there's not that they can do about it and didn't know why I was told to bring the van in for repairs I would not recommend anyone to do business with this dealership Salesperson: Sebastian poor service Ankush Sherman poor management Victor Villalobos poor customer service Stay away from this dealer More
by Carlos Amaya
Employees Worked With
Sebastian Fiallos Victor Villalobos, Brady Donovan, Zev Dekoff
